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Added 29 mins ago
Campus Security Guard - Casual
GardaWorld
Vancouver, BC
Are you a vigilant, professional, and service-oriented individual who takes pride in creating safe and welcoming environments? We are seeking a Campus Security Guard to play a vital role in…
Added 44 mins ago
M
Concierge - Residential (Toronto, ON)
Morguard
Toronto, ON
- Full-time
The role of the Concierge is to provide quick, efficient and courteous service to all Morguard residents & visitors. This role acts as a brand ambassador by providing an engaging and…
Added 44 mins ago
PL
Yora Front Desk Concierge
Pomeroy Lodging
Kananaskis, AB
- Full-time
As a Front Desk Concierge, you will be an essential part of creating memorable guest experiences by combining exceptional hospitality with accurate, efficient Front Desk operations.
Added 59 mins ago
A
Fairmont Gold Supervisor, Part-Time
AccorHotel
Vancouver, BC
- Part-time
Full rate of pay $33.12 per hour following 90 days of service
Added 1 hour ago
H
Corporate Concierge
Hines
Calgary, AB
- Full-time
Another great opportunity with Hines! we're looking for a Corporate Concierge to help bring memorable customer experiences , and strong partnerships with tenants and the local community.
Added 1 hour ago
I
Full-Time Front Office Manager
IHG
Toronto, ON
- Full-time
…passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team! Our colleagues continue to aim higher and show they care…
Added 1 hour ago
FR
Weekend Security Concierge
FirstService Residential Canada
Toronto, ON · North York, ON
- Full-time
As a Security Concierge, you’ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing,…
Added 1 hour ago
Fairmont Gold Supervisor, Part-Time
Fairmont Hotels & Resorts
Vancouver, BC
Full rate of pay $33.12 per hour following 90 days of service
Added 2 hours ago
OG
Maintenance Technician/Painter
Onni Group of Companies
North Vancouver, BC · Vancouver, BC
- Full-time
…spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay…
Added 2 hours ago
C
Receptionist/Concierge
Chartwell
Oakville, ON
- Part-time
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key…
Added 3 hours ago
C
Receptionist/Concierge
Chartwell
Thunder Bay, ON
- Part-time
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key…
Added 4 hours ago
Concierge
Avomind
Toronto, ON
The role of the Concierge is to provide quick, efficient, and courteous service to all residents and visitors. This role acts as a brand ambassador by providing an engaging and memorable…
Added 15 hours ago
Healthcare Security Guard
GardaWorld
Emerson, MB · Winnipeg, Mani
Not the job for you? Make sure to check out all our jobs! We also have concierge, surveillance and even casual roles available.
Added 15 hours ago
Healthcare Facility Security Guard
GardaWorld
Emerson, MB · Winnipeg, Mani
Not the job for you? Make sure to check out all our jobs! We also have concierge, surveillance and even casual roles available.
Added 15 hours ago
Healthcare unit Security Guard
GardaWorld
Emerson, MB · Winnipeg, Mani
Strong communication and customer service skills
Added 18 hours ago
VL
LSM - Full Time Concierge
Vantage Living Inc.
Salmon Arm, BC
- $22.75 USD / hour
- Full-time
…lifestyle. Lakeside Manor offers 110 beautifully appointed suites, a service package that considers your every need, plus a host of unique lifestyle choices. Whether you’re catching a movie…
Added 18 hours ago
VL
LSM - PT Weekend Concierge
Vantage Living Inc.
Salmon Arm, BC
- $21.5 CAD / hour
- Part-time
…supporting the leadership team in managing day-to-day operations, service planning and labour utilization. Assists with the coordination of various site services during site expansion…
Added 18 hours ago
AU
Security Guard - Residential Floater
Allied Universal
Toronto, ON · North York, ON
- $17 CAD / hour
- Part-time
We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from…
Added 1 day ago
RC
Night Auditor
River Cree Resort & Casino
Spruce Grove, AB
- Part-time
…gracious and professional manner. Take pride in all facets of service, quality, timeliness, appearance and cleanliness. Show initiative and take immediate steps to correct any service…
Added 1 day ago
RC
Night Auditor
River Cree Resort & Casino
Enoch, AB
- Part-time
…gracious and professional manner. Take pride in all facets of service, quality, timeliness, appearance and cleanliness. Show initiative and take immediate steps to correct any service…
Added 1 day ago
OG
Overnight House Attendant - Part Time
Onni Group of Companies
Vancouver, BC
- Part-time
…spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay…
Added 1 day ago
G
Campus Bike Security Guard
GardaWorld
Vancouver, BC
- Full-time
Are you a vigilant, professional, and service-oriented individual who enjoys staying active while making a meaningful impact in your community?
Added 2 days ago
TG
Legal Receptionist
Transgate Group
Vaughan, ON
- Full-time
…office support. The ideal candidate brings exceptional client-service instincts, strong organizational abilities, and proactive initiative to ensure reception, client meeting spaces, and…
Added 2 days ago
IS
Tactical Security Guard – Commercial Office Building
Identigate Security Services Inc.
Toronto, ON · North York, ON
- Full-time
- Previous experience in law enforcement, military service, corrections, or comparable protective services.
Added 2 days ago
SS
Concierge Union
Sienna Senior Living
Barrie, ON
- Part-time
…will make a meaningful difference in residents’ lives. As a Concierge, you'll cultivate a profound understanding of our residents and their unique lifestyles. Building rapport with…

IHG

Full-Time Front Office Manager

225 Front Street West, Toronto, ON, M5V 2X3, Canada

Salary Range: $82,000-$87,000 · Full-time

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Job details

Pay: Salary Range: $82,000-$87,000
Job type: Full-time
Apply by: Jan 15, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

ABOUT US

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand, you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Be yourself and at the centre of it all. Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for a Front Office Manager. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team! Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.

YOUR DAY TO DAY

Manage all aspects of the front office areas which may include, but is not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising.

DUTIES AND RESPONSIBILITIES

Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.
Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Develop actions plans to correct any deficiencies.
Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, Priority Club enrollments, etc.
Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
Maintain procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy
Establish, implement, and maintain training and procedures for PBX to serve as central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
Interact with outside contacts:
- Guests – to ensure their total satisfaction
- Regulatory agencies – regarding safety and emergency matters
- Other contacts as needed (professional organizations, community groups)
Perform other duties as assigned.
May serve “manager on duty” as required.

WHAT WE NEED FROM YOU

EDUCATION:

Bachelor’s degree in Hotel Management/Business Administration.

EXPERIENCE:

Three (3) years Front Office/Guest Service experience including management experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.

OTHER

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Ability to travel to attend workshops, specialized training and/or certifications, etc.
May be required to work nights, weekends, and/or holidays.

WHAT WE OFFER

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 7000 hotels in over 100 countries around the world.

InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes. Please advise the Recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.

Salary Range: $82,000-$87,000

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More about this job

Responsibilities

Manage daily front office operations, including guest registration, concierge services, and reservations to ensure guest satisfaction and profitability. Supervise and train staff while enforcing brand standards and departmental goals.

Requirements

Requires a Bachelor's degree in Hotel Management or Business Administration and at least three years of front office or guest service management experience. Must be fluent in English and possess strong leadership, communication, and financial management skills.

Skills

Front office management
Guest services
Staff scheduling
Budgeting
Service recovery
Conflict resolution
Training and development
Cash handling
Security procedures
Revenue management
Communication skills
Problem solving
Organizational skills
Hospitality management
Leadership

Benefits

Competitive salary
Tailored support for career growth
Global hospitality company opportunities

Visa sponsorship

Not detected in the job text

Keywords

Front Office Manager
Hospitality
Guest Satisfaction
Hotel Operations
Staff Management
Budgeting
Revenue Generation
Service Standards
Front Desk
Concierge
PBX
Emergency Procedures
Financial Planning
Team Leadership
InterContinental Hotels
IHG
Toronto
Guest Registration
Business Center
Staff Training
Performance Management
Customer Service
Operational Efficiency
Brand Standards
Scheduling

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