Closed listing
Customer Service Executive
- Windsor, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Location: Ontario, Canada
Industry: Hospital / Health Care
Job Type: Full-Time
Salary: CAD 30.00 – CAD 35.00 per hour
Job Overview
IIQAF Group is seeking a professional and compassionate Customer Service Executive to join our healthcare operations team in Ontario. The ideal candidate will serve as the first point of contact for patients and clients, providing exceptional customer support, appointment coordination, and issue resolution while ensuring a positive patient experience.
This role is perfect for candidates searching for Customer Service Executive jobs in Ontario, Healthcare Customer Service roles, Patient Service Representative positions, or Hospital Frontline Customer Support jobs.
Key Responsibilities
Industry: Hospital / Health Care
Job Type: Full-Time
Salary: CAD 30.00 – CAD 35.00 per hour
Job Overview
IIQAF Group is seeking a professional and compassionate Customer Service Executive to join our healthcare operations team in Ontario. The ideal candidate will serve as the first point of contact for patients and clients, providing exceptional customer support, appointment coordination, and issue resolution while ensuring a positive patient experience.
This role is perfect for candidates searching for Customer Service Executive jobs in Ontario, Healthcare Customer Service roles, Patient Service Representative positions, or Hospital Frontline Customer Support jobs.
Key Responsibilities
- Greet and assist patients, visitors, and clients with professionalism and courtesy
- Handle phone, email, and in-person inquiries efficiently
- Schedule and confirm patient appointments, consultations, and follow-ups
- Maintain accurate patient records and database updates
- Resolve patient and client complaints or concerns in a timely and empathetic manner
- Provide information about hospital services, procedures, and policies
- Collaborate with healthcare staff to ensure smooth patient flow and service delivery
- Support administrative tasks such as billing inquiries, forms processing, and reporting
- Uphold confidentiality and compliance with Ontario healthcare regulations
- Proven experience in Customer Service, Patient Services, or Front Desk roles
- Strong knowledge of customer service principles and patient care standards
- Excellent communication, interpersonal, and problem-solving skills
- Proficiency in MS Office, CRM systems, or hospital management software
- Ability to work in a fast-paced healthcare environment
- Professional, empathetic, and patient-focused attitude
- Previous experience in hospital, clinic, or healthcare administration
- Knowledge of medical terminology and healthcare software systems
- Ability to work flexible shifts, including evenings or weekends
- Competitive pay: CAD 30.00 – CAD 35.00 per hour
- Opportunity to work in a professional healthcare environment in Ontario
- Career growth in hospital administration and patient services
- Supportive and collaborative team culture
- Stable employment with a reputable healthcare organization
More about this job
Responsibilities
Serve as the primary point of contact for patients, handling inquiries and coordinating appointments to ensure a positive experience. Collaborate with healthcare staff to manage patient flow and perform administrative tasks such as billing and record updates.
Requirements
Requires proven experience in customer service or patient services with proficiency in MS Office and CRM or hospital software. Candidates should possess strong communication skills and the ability to work in a fast-paced healthcare environment.
Skills
- Customer Service
- Patient Care
- Appointment Coordination
- Issue Resolution
- Communication
- Interpersonal Skills
- Problem-Solving
- MS Office
- CRM Systems
- Hospital Management Software
- Medical Terminology
- Administrative Support
- Billing Inquiries
- Patient Records Management
- Confidentiality
- Compliance
Benefits
- Competitive Pay
- Career Growth
- Supportive Team Culture
- Stable Employment
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Customer Service & Support
- Administrative
Keywords
- Healthcare
- Patient Services
- Hospital Administration
- Customer Support
- Patient Experience
- Medical Terminology
- CRM
- MS Office
- Ontario Healthcare Regulations
- Front Desk
- Patient Coordination
- Healthcare Operations