At a glance
Automatically prepared from the listing. Check the original description for the full requirements.
Jump to the original descriptionResponsibilities
The role focuses on delivering an exceptional customer experience by assisting with purchases, loading merchandise, and managing cart and stroller flow. It also involves collaborating with warehouse teams to ensure accurate order fulfillment and maintaining a safe, organized shopping environment.
Requirements
Candidates should be enthusiastic team players with a flexible attitude and the ability to perform physically demanding tasks. Approximately 6 months of experience in a high-volume warehouse, retail, or customer service environment is preferred.
Working hours
40 hours per week
Skills
- Customer Experience
- Material Handling Equipment
- Inventory Integrity
- Merchandise Loading
- Team Collaboration
- Prioritization
- Physical Stamina
- Order Fulfillment
- Customer Service
- Operational Support
Benefits
- Wellness days
- Extended health coverage
- Dental coverage
- Vision coverage
- RRSP with IKEA contribution matching
- Annual IKEA bonus incentive plan
- Flexible spending account
- Life insurance
- Merchandise and restaurant discounts
- Parental leave
- Bereavement leave
- Employee assistance program
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Customer Service & Support
- Logistics
Keywords
- Retail
- Customer Relations
- Material Handling
- KPIs
- Inventory Management
- Warehouse Operations
- Customer Satisfaction
- Merchandise Handling
- Store Operations
- Multichannel Retail
Original job description
Archived listing. The details below describe a past opening.
WHAT YOU'LL NEED TO HAVE
• You are enthusiastic about work and working with others on a team.
• You can prioritize, are disciplined, show initiative and have a flexible attitude.
• You’ve worked with material handling equipment before (or are very open to learning about it!).
• You have about 6-month work experience in a high-volume Warehouse, Retail or Customer service environment (strong preferred but not necessary).
• You are totally cool working in a physically demanding, fast-paced, work environment where you will be lifting and moving items continuously.
A DAY IN YOUR LIFE WITH US
• Deliver an exceptional customer experience by engaging with customers in a friendly, confident, and helpful manner while supporting both assisted and self-service purchases.
• Maintain a safe, organized, and efficient shopping environment by managing cart and stroller flow, keeping loading zones clear, and ensuring outdoor areas are clean and fully stocked with necessary supplies.
• Assist customers with merchandise loading, returns, and transportation of products throughout the store to ensure a seamless shopping experience.
• Collaborate closely with warehouse and furniture pick-up teams to ensure accurate merchandise handling, order fulfillment, and inventory integrity.
• Support store operations by disassembling AS-IS merchandise when required and reporting equipment issues promptly to management.
• Contribute to operational goals and key performance indicators (KPIs) that drive customer satisfaction and loyalty.
• Continuously develop product knowledge, customer service skills, and operational expertise through available learning resources.
• Foster an inclusive, team-oriented environment that reflects IKEA's values, culture, and commitment to diversity.
• Take initiative and support additional tasks, projects, and operational needs as required.
ABOUT THIS WORK AREA
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
In the IKEA world, this position is officially referred to as Customer Experience Co-worker I.
The starting rate/ salary for this position is 19.1 CAD
