Closed listing
Customer Experience Co-worker II - Checkouts
- Calgary, AB, Canada
Part-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Part-time
- Closing date
- Experience
- Minimum 1 year of related experience
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
WHAT YOU'LL NEED TO HAVE
• Minimum 1 year of related experience
A DAY IN YOUR LIFE WITH US
• Deliver an excellent meeting with the customer across all customer assignments.
• Engage with customers in a friendly and confident manner to create a rewarding customer experience.
• Contribute and achieve operational KPIs and goals to maintain customer loyalty.
• Support customer colleagues to continuously develop knowledge and skills within the area of customer experience.
• Support and assist co-workers to create solutions to customer issues.
ABOUT THIS WORK AREA
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
In the IKEA world, this position is officially referred to as Customer Experience Co-worker II
• Minimum 1 year of related experience
A DAY IN YOUR LIFE WITH US
• Deliver an excellent meeting with the customer across all customer assignments.
• Engage with customers in a friendly and confident manner to create a rewarding customer experience.
• Contribute and achieve operational KPIs and goals to maintain customer loyalty.
• Support customer colleagues to continuously develop knowledge and skills within the area of customer experience.
• Support and assist co-workers to create solutions to customer issues.
ABOUT THIS WORK AREA
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
In the IKEA world, this position is officially referred to as Customer Experience Co-worker II
More about this job
Responsibilities
Deliver friendly, confident customer interactions and a positive experience across customer assignments. Help achieve operational goals, support co-worker development, and work with colleagues to resolve customer issues.
Requirements
At least one year of related experience is required. No education requirements are specified.
Skills
- Customer Service
- Customer Experience
- Customer Engagement
- Communication
- Active Listening
- Customer Loyalty
- KPI Achievement
- Problem Solving
- Teamwork
- Co-worker Support
- Knowledge Development
Benefits
- Wellness Days
- Extended Health Coverage
- Dental Coverage
- Vision Coverage
- RRSP With Employer Matching
- Annual Bonus Incentive Plan
- Flexible Spending Account
- Life Insurance
- Merchandise Discounts
- Restaurant Discounts
- Free Drinks
- Healthy Meal Options
- Parental Leave
- Bereavement Leave
- Employee Assistance Program
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Retail
Keywords
- Customer Relations
- Customer Experience
- Customer Service
- Customer Loyalty
- Operational KPIs
- Customer Feedback
- Multichannel Retail
- Retail
- Customer Issues
- Teamwork
- Co-worker Development