Customer Experience Co-worker III
- Toronto, ON, Canada
- North York, ON, Canada
The starting rate/ salary for this position ranges from 47341 CAD to 70242 CAD and will be based on relevant work experience. · Full-time
Applications open in a new tab.
Job details
- Pay
- The starting rate/ salary for this position ranges from 47341 CAD to 70242 CAD and will be based on relevant work experience.
- Job type
- Full-time
- Apply by
- Experience
- Minimum 2 years of related experience
- Posting language
- English
- Posted
Original job description
WHAT YOU'LL NEED TO HAVE
• Minimum 2 years of related experience
A DAY IN YOUR LIFE WITH US
• Deliver an excellent meeting with the customer across all customer assignments.
• Engage with customers in a friendly and confident manner to create a rewarding customer experience.
• Contribute and achieve operational KPIs and goals to maintain customer loyalty.
• Support colleagues and key stakeholders to continuously develop knowledge and skills within the area of customer experience.
• Support relevant stakeholders to identify opportunities to ensure customers visit IKEA again.
ABOUT THIS WORK AREA
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
In the IKEA world, this position is officially referred to as Customer Experience Co-worker III
The starting rate/ salary for this position ranges from 47341 CAD to 70242 CAD and will be based on relevant work experience.
• Minimum 2 years of related experience
A DAY IN YOUR LIFE WITH US
• Deliver an excellent meeting with the customer across all customer assignments.
• Engage with customers in a friendly and confident manner to create a rewarding customer experience.
• Contribute and achieve operational KPIs and goals to maintain customer loyalty.
• Support colleagues and key stakeholders to continuously develop knowledge and skills within the area of customer experience.
• Support relevant stakeholders to identify opportunities to ensure customers visit IKEA again.
ABOUT THIS WORK AREA
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!
Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
In the IKEA world, this position is officially referred to as Customer Experience Co-worker III
The starting rate/ salary for this position ranges from 47341 CAD to 70242 CAD and will be based on relevant work experience.
More about this job
Responsibilities
Deliver positive customer interactions across assignments, build customer loyalty, and help ensure customers return to IKEA. Support colleagues and stakeholders in developing customer experience capabilities and identifying opportunities to improve the customer journey.
Requirements
A minimum of two years of related experience is required. The posting does not specify an education requirement.
Skills
- Customer Service
- Customer Experience
- Customer Relationship Building
- Communication
- Active Listening
- Customer Feedback
- Problem Resolution
- Customer Loyalty
- KPI Achievement
- Stakeholder Support
- Teamwork
- Knowledge Development
Benefits
- Wellness Days
- Extended Health Coverage
- Dental Coverage
- Vision Coverage
- RRSP Matching
- Annual Bonus Incentive Plan
- Flexible Spending Account
- Life Insurance
- Merchandise Discounts
- Restaurant Discounts
- Free Drinks
- Healthy Meal Options
- Parental Leave
- Bereavement Leave
- Employee Assistance Program
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Retail
Keywords
- Customer Experience
- Customer Relations
- Customer Service
- Customer Loyalty
- Customer Feedback
- Customer Needs
- Customer Interactions
- Multichannel Retail
- Operational KPIs
- Stakeholder Support
- Service Delivery
- Problem Resolution
- Retail
- IKEA