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IKEA

Customer Experience Co-worker III

Toronto, ON, Canada
North York, ON, Canada

The starting rate/ salary for this position ranges from 47341 CAD to 70242 CAD and will be based on relevant work experience. · Full-time

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Job details

Pay: The starting rate/ salary for this position ranges from 47341 CAD to 70242 CAD and will be based on relevant work experience.
Job type: Full-time
Apply by: May 9, 2027
Experience: Minimum 2 years of related experience
Posting language: English
Posted: Nov 10, 2026

Original job description

WHAT YOU'LL NEED TO HAVE
• Minimum 2 years of related experience

A DAY IN YOUR LIFE WITH US
• Deliver an excellent meeting with the customer across all customer assignments.
• Engage with customers in a friendly and confident manner to create a rewarding customer experience.
• Contribute and achieve operational KPIs and goals to maintain customer loyalty.
• Support colleagues and key stakeholders to continuously develop knowledge and skills within the area of customer experience.
• Support relevant stakeholders to identify opportunities to ensure customers visit IKEA again.

ABOUT THIS WORK AREA
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Customer Experience Co-worker III

The starting rate/ salary for this position ranges from 47341 CAD to 70242 CAD and will be based on relevant work experience.

Apply on LinkedIn About employer

More about this job

Responsibilities

Deliver positive customer interactions across assignments, build customer loyalty, and help ensure customers return to IKEA. Support colleagues and stakeholders in developing customer experience capabilities and identifying opportunities to improve the customer journey.

Requirements

A minimum of two years of related experience is required. The posting does not specify an education requirement.

Skills

Customer Service
Customer Experience
Customer Relationship Building
Communication
Active Listening
Customer Feedback
Problem Resolution
Customer Loyalty
KPI Achievement
Stakeholder Support
Teamwork
Knowledge Development

Benefits

Wellness Days
Extended Health Coverage
Dental Coverage
Vision Coverage
RRSP Matching
Annual Bonus Incentive Plan
Flexible Spending Account
Life Insurance
Merchandise Discounts
Restaurant Discounts
Free Drinks
Healthy Meal Options
Parental Leave
Bereavement Leave
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Relations
Customer Service
Customer Loyalty
Customer Feedback
Customer Needs
Customer Interactions
Multichannel Retail
Operational KPIs
Stakeholder Support
Service Delivery
Problem Resolution
Retail
IKEA

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Jobs near Toronto, ON