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IKEA

Entrance & Play Co-worker

Toronto, ON, Canada
North York, ON, Canada

Job type: Part-time
Apply by: Mar 20, 2027
Experience: Minimum 1 year of related experience
Posting language: English
Posted: Sep 21, 2026

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Original job description

WHAT YOU'LL NEED TO HAVE
• Minimum 1 year of related experience

A DAY IN YOUR LIFE WITH US
• Deliver an excellent meeting with the customer across all customer assignments, including entrance and play areas.
• Engage with customers in a friendly and confident manner to create a rewarding customer experience.
• Contribute and achieve operational KPIs and goals to maintain customer loyalty.
• Lead yourself to continuously develop your knowledge and skills within the area of customer service.
• Support relevant stakeholders to ensure customers visit IKEA again and provide right preconditions to enable children to stay engaged with the play areas.

ABOUT THIS WORK AREA
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Entrance & Play Co-worker

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More about this job

Responsibilities

Deliver excellent customer service at the entrance and play areas to ensure a rewarding visitor experience. Contribute to operational KPIs and maintain a safe, engaging environment for children and families.

Requirements

Requires a minimum of 1 year of related experience. Candidates should be friendly, confident, and committed to continuous professional development in customer service.

Skills

Customer Service
Customer Engagement
KPI Achievement
Communication Skills
Conflict Resolution
Retail Operations

Benefits

Wellness Days
Extended Health Coverage
Dental Coverage
Vision Coverage
RRSP Matching
Annual Bonus Incentive Plan
Flexible Spending Account
Life Insurance
Merchandise Discounts
Restaurant Discounts
Parental Leave
Bereavement Leave
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Retail
Customer Relations
Customer Experience
KPIs
Multichannel Retail
Customer Loyalty
Customer Service

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