Fulfilment Operations Coordinator

WHAT YOU'LL NEED TO HAVE
• A passion for creating outstanding customer experiences, with the ability to understand customer needs, resolve issues effectively, and build lasting customer relationships.
• Proven leadership and communication skills, with the ability to motivate, coach, and develop high-performing teams while fostering an inclusive, collaborative, and positive work environment.
• Strong operational and organizational skills, with experience prioritizing tasks, managing daily operations, driving continuous improvement, and delivering results in a fast-paced environment.
• Confidence in making informed decisions, taking initiative, and delegating responsibilities appropriately to achieve business goals and operational excellence.
• A commitment to safety, quality, and compliance, with an understanding of retail or fulfillment operations, customer order fulfillment processes, and a dedication to upholding IKEA’s values, culture, and standards.
• A growth mindset with the eagerness to continuously learn, develop new skills, and contribute to both business success and the development of co-workers.

A DAY IN YOUR LIFE WITH US
• Create a positive customer experience at the Collection Point by assisting customers with order pickups, answering questions, and ensuring a smooth and seamless journey from order collection to departure.
• Support leaders in coordinating daily operations, guiding coworkers, and helping to ensure operational and customer service goals are achieved.
• Support the team in carrying out key fulfilment activities, including picking, packing, unloading, loading, and replenishing stock to ensure orders are completed accurately and on time.
• Maintain a clean, organized, and safe working environment while following all safety procedures, operational standards, and best practices.
• Monitor daily routines, identify opportunities for improvement, and contribute to an efficient operation that delivers an excellent customer experience.

ABOUT THIS WORK AREA
We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!




Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Fulfilment Operations Coordinator.



The starting rate/ salary for this position is 22.76 CAD