At a glance
Automatically prepared from the listing. Check the original description for the full requirements.
Jump to the original descriptionResponsibilities
The Fulfilment Operations Manager oversees daily operational processes including inbound, replenishment, and outbound to ensure high goods availability and customer satisfaction. They are responsible for leading and coaching the operations team while ensuring compliance with safety regulations and IKEA's code of conduct.
Requirements
Candidates must possess a university degree in a relevant field or equivalent experience, along with at least 4 years of leadership experience in a high-volume distribution or logistics environment. Strong organizational, analytical, and people-focused leadership skills are essential for success in this role.
Working hours
40 hours per week
Skills
- Leadership
- Supply chain management
- Logistics
- Operations management
- Analytical skills
- Problem-solving
- Communication
- Relationship-building
- Organizational skills
- Continuous improvement
- Team development
- Performance management
- Health and safety compliance
- Strategic planning
Benefits
- Wellness days
- Extended health coverage
- Dental coverage
- Vision coverage
- RRSP with IKEA contribution matching
- Annual IKEA bonus incentive plan
- Flexible spending account
- Life insurance
- Merchandise discounts
- Restaurant discounts
- Parental leave
- Bereavement leave
- Employee assistance program
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Management & Leadership
- Retail
- Environmental & Sustainability
Keywords
- Fulfilment
- Supply Chain Management
- Logistics
- Operations Management
- Distribution
- Retail
- Inbound
- Outbound
- Replenishment
- Sustainability
- Health and Safety
- Standard Operating Procedures
- Performance Culture
- Succession Planning
- Diversity and Inclusion
- Forecasting
- Inventory Management
Original job description
WHAT YOU'LL NEED TO HAVE
• University degree in Economics, Supply Chain Management, Logistics, or a related field, or an equivalent combination of education and experience.
• 4+ years of leadership experience in a high-volume distribution, fulfilment, retail, logistics, or similar environment.
• A people-focused leadership style that is open, empowering, and collaborative.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting.
• Excellent relationship-building and communication skills, with the ability to work effectively across teams and functions.
• Strong analytical and problem-solving abilities, with a focus on continuous improvement.
• Knowledge of customer and co-worker needs, expectations, and market trends is an asset.
A DAY IN YOUR LIFE WITH US
• Manage securing efficiency, implementing improvements, new operational processes, technologies and ways of working throughout the operations (inbound, replenishment, outbound, services execution), in order to enable an excellent customer and co-worker experience.
• Secure close cooperation and strong communication with Fulfilment Integration team, Unit Management team or support functions and External Transport/Service Providers, in order to secure the highest goods availability and customer order fulfilment at the lowest possible cost.
• Ensure that the Fulfilment Operations team works in compliance with the IKEA code of conduct, all functional relevant Standard Operating Procedures, internal IKEA regulations and local legislation related to health, safety, security and the environment.
• Manage leading, coaching, developing and inspiring a high performing Fulfilment Operations team by working closely with Fulfilment Integration team, including communication, flexibility, performance culture, competence development, succession planning, while maintaining a work environment which supports equality, diversity and inclusion and well-being.
• Oversee the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment.
ABOUT THIS WORK AREA
We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!
Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
The annual salary for this position ranges from $75,303 to $103,542, and will be based on relevant work experience.
In the IKEA world, this position is officially referred to as Fulfilment Operations Manager I.
The starting rate/ salary for this position ranges from 75303 CAD to 103542 CAD and will be based on relevant work experience.
