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Added 1 min ago
OA
Reception Associate - BMW/MINI Langley
OpenRoad Auto Group
Langley (District), BC · Langley, British Columbia
- Full-time
Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
Added 1 min ago
AB
Account Executive – Group Sales
Alberta Blue Cross
AB · Hybrid
- Full-time
Reporting to the Team Manager, Group Sales, this position focuses on the sale of health benefit plans for small to midsized employer groups. The Account Executive is responsible for…
Added 1 min ago
TH
Flooring Sales Part Time - WOODSTOCK
The Home Depot
Woodstock, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 1 min ago
TH
Sales Associate Part-Time - 7102 Thunder Bay
The Home Depot
Thunder Bay, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 1 min ago
TH
Overnight Freight Associate Full Time - 7170 Lethbridge
The Home Depot
Lethbridge, AB
- Full-time
Freight Team Associates are responsible for stocking merchandise, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required…
Added 1 min ago
TH
Merchandise Execution Associate Part Time - 7180 Winnipeg North
The Home Depot
Winnipeg, MB
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 1 min ago
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Guest Experience Associate | Formula Fig Ossington
Formula Fig
Toronto, ON
- Part-time
The Guest Experience Associate (GEA) is a vital part of a high-functioning hospitality team in our service-meets-retail Fig Bars. As a GEA, you will be the first and last point of contact…
Added 1 min ago
4A
Regional Fixed Operations Manager - Ottawa
401 Auto
Ottawa, ON · Kanata, Ontario
- Full-time
Now Hiring: Regional Fixed Operations Manager – Lead Service & Parts to Peak Performance, Drive Profitability, and Deliver an Unmatched Customer Experience!
Added 1 min ago
DT
Assistant Manager I
Dollar Tree Stores
Brandon, MB
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 16 mins ago
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Salesforce Technical Lead
Finning
Surrey, BC
- Full-time
Reporting to the Software Delivery Manager, the Salesforce Technical Lead is responsible for leading a Salesforce delivery team in the design, development, testing, and release of scalable…
Added 16 mins ago
Senior Sales Manager - CONFIDENTIAL
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
The Sr. Sales Manager leads the wholesale strategy for the APS brand portfolio, focused on a US account base. They are the main contact for a group of customers across many key segments of…
Added 16 mins ago
Junior Account Manager, Eastern Canada, Vertical Sales, Infrastructure
Siemens
Montreal, QC
As Junior Account Manager, you are a sales achiever with the technical and sales talents needed to retain and expand the use of Siemens portfolio with organizations responsible for critical…
Added 16 mins ago
Assistant Manager, Member Services - Cloverdale Branch
Coast Capital Savings
Surrey, Brit
…diverse role in which change is the norm. As the Assistant Manager, Member Services, you’ll use your many skills to lead a team of Member Service Representatives in providing Coast…
Added 16 mins ago
WC
Account Manager
White Cap
Calgary, AB
- Full-time
Teams with individuals within the sales organization and key Shared Service support personnel to execute sales growth initiatives.
Added 16 mins ago
BI
Sales Manager
Billyard Insurance Group Inc.
Aurora, ON
- Full-time
BIG Aurora is seeking a full-time Sales Manager to grow their own insurance business while recruiting, coaching, and leading a team of licensed insurance brokers. Based in Aurora, ON, this…
Added 16 mins ago
TT
GTM (Go-To-Market) Manager
Tundra Technical Solutions
Regina, SK · Greater Regina Metropolitan Area
- $60,000 to $80,000 CAD / year
- Full-time
We are on the hunt for talented individuals passionate about a results-driven career and committed to providing exceptional service to our clients and candidates.
Added 31 mins ago
SC
Financial Advisor/ Senior Financial Advisor - Oakridge Branch
Servus Credit Union
AB · Calgary, AB
- Full-time
To qualify, you will need at least 2 years of retail banking or related financial industry experience, preferably in sales or customer service and a high school diploma.
Added 31 mins ago
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Operations Advisors
Rennaï
Mont-Royal, QC
- Part-time
Reporting to the Operations Manager, the Operations Advisor will be trained and will provide exceptional service to our valued clientele, helping them discover and embrace their individual…
Added 31 mins ago
EN
Seasonal Barista (Full-Time & Part-Time) - Eataly Eaton Centre
Eataly North America
Toronto, ON
- $18.6 CAD / hour
- Full-time
- Part-time
- Contract
…about all coffee menu items, provides high-quality, fast-paced service and is able to work at multiple QSR counters performing various functions. Reports to the QSR…
Added 31 mins ago
D
Finance Director
Dexter
Ingersoll, ON
- Full-time
…quality, continuous improvement, and unparalleled customer…
Added 31 mins ago
O
Sr. Customer Success Manager
Okta
Toronto, ON
- Full-time
The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager,…
Added 31 mins ago
O
Sr. Customer Success Manager
Okta
Oakville, ON
- Full-time
The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager,…
Added 31 mins ago
O
Sr. Customer Success Manager
Okta
Mississauga, ON
- Full-time
The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager,…
Added 31 mins ago
SS
Manager, Customer Service & Order Management - Food Industry
Summit Search Group
Toronto, ON · Etobicoke, ON
- $100,000 to $120,000 CAD / year
- Full-time
Position Scope: This is a new role and a critical one in supporting our client’s growth. The Manager, Customer Service & Order Management owns the order desk end to end: approximately 20…
Added 46 mins ago
Delivery Driver
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Regina, SK
If you thrive on a dynamic blend of physical work, driving, exemplary customer service, and sales, then this role is tailor-made for you! Canadian Linen seeks a driven Customer Service…

IKEA

Retail Operations Manager

Toronto, ON, Canada

The starting rate/ salary for this position is 62710 CAD · Full-time

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Job details

Pay: The starting rate/ salary for this position is 62710 CAD
Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

WHAT YOU'LL NEED TO HAVE
- Minimum 3 years of experience in retail, operations, logistics, merchandising, home furnishings, or a related customer-focused environment, with proven experience leading, coaching, developing, and managing team performance.
- Strong understanding of retail operations, commerciality, and delivering an exceptional customer shopping experience.
- Knowledge of furniture, home furnishing products, product quality standards, and sustainability principles.
- Demonstrated ability to balance multiple priorities and adapt quickly in a fast-paced, dynamic environment.
- Strong analytical and problem-solving skills, with experience identifying opportunities to improve processes and business performance.
- Proven ability to develop and execute action plans that drive operational excellence and business results.
- Cost-conscious mindset with a focus on efficiency, productivity, and continuous improvement.
- Experience collaborating across multiple business functions to achieve common goals.
- Passion for leading people, developing talent, and fostering a high-performing team culture.

A DAY IN YOUR LIFE WITH US
- Lead, coach, and inspire co-workers to deliver an outstanding customer experience and achieve business objectives.
- Ensure the department is fully stocked, commercially attractive, and presented according to IKEA standards.
- Maintain the right level of competent co-workers in the right locations to meet customer and operational needs.
- Share knowledge of the IKEA product range, quality standards, and sustainability initiatives to build team competence and confidence.
- Set, communicate, and follow up on individual and team goals, providing ongoing coaching and development.
- Analyze sales, operational performance, and customer insights to identify opportunities and drive continuous improvement.
- Develop and implement action plans to improve processes, increase efficiency, and optimize business performance.
- Partner with key stakeholders across Sales, Commercial, Logistics, and Customer Experience to ensure seamless operations.
- Continuously review and refine operational processes, identifying opportunities to reduce costs and improve productivity.
- Demonstrate agility by balancing commercial opportunities and operational priorities across multiple areas of the business.
- Foster a culture of accountability, continuous improvement, and collaboration while ensuring a safe and sustainable working environment.

Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Shopkeeper I

The starting rate/ salary for this position is 62710 CAD

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More about this job

Responsibilities

Lead and develop co-workers, manage staffing and performance, and ensure the department is stocked and presented according to IKEA standards while delivering an excellent customer experience. Analyze business and customer performance, implement improvement plans, and collaborate across functions to improve efficiency, productivity, and operational results.

Requirements

Requires at least three years of experience in retail, operations, logistics, merchandising, home furnishings, or a related customer-focused environment, including experience leading and developing teams. Candidates should bring strong retail operations knowledge, analytical and problem-solving abilities, adaptability, cost-consciousness, and a commitment to customer experience, sustainability, and continuous improvement.

Skills

Retail Operations
Team Leadership
Coaching and Talent Development
Performance Management
Customer Experience
Merchandising
Commercial Acumen
Furniture and Home Furnishings Knowledge
Product Quality Standards
Sustainability
Analytical Skills
Problem-Solving
Action Planning
Process Improvement
Cost Management
Cross-Functional Collaboration

Benefits

Wellness Days
Extended Health Coverage
Dental Coverage
Vision Coverage
RRSP With Employer Matching
Annual Bonus Incentive Plan
Flexible Spending Account
Life Insurance
Merchandise Discounts
Restaurant Discounts
Free Drinks
Healthy Meal Options
Parental Leave
Bereavement Leave
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Commerciality
Customer Experience
Merchandising
Home Furnishings
Furniture
Product Quality Standards
Sustainability
Team Performance
Coaching
Talent Development
Sales Analysis
Customer Insights
Operational Performance
Action Plans
Operational Excellence
Process Improvement
Cost Efficiency
Productivity
Cross-Functional Collaboration
Sales
Logistics
Workplace Safety

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