Original job description
WHAT YOU'LL NEED TO HAVE
• You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face.
• Your customer service skills are top notch – you can assess a customer’s needs quickly and sell them a solution, providing all sorts of support to aid them in their buying decision.
• You are a total people-person and can strike up a conversation easily.
• You have an obvious passion for IKEA products and design, as well as our Sustainability commitment.
• You have about 6-month work experience in a high-volume sales or customer service environment.
• You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time).
A DAY IN YOUR LIFE WITH US
• Be an IKEA Ambassador by understanding that you impact the customer experience by offering home furnishing solutions and answering questions relates to customers home furnishing needs.
• Generally, help our customers find their way around the store, so they can get what they need.
• Responsible for ensuring recovered product is put away properly, that your area is stocked and presentable visually, and that all shelf labels are clear and accurate.
• Identify customer needs by asking insightful questions and advise them on the best solutions for their homes.
• Stay current and knowledgeable about in-store specials, delivery options, product features and benefits.
• Support your team with additional duties, as required.
ABOUT THIS WORK AREA
From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers. At the heart of our business, are our wonderful co-workers representing diversity in all dimen¬sions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together. Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.
Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
In the IKEA world, this position is officially referred to as Sales Co-worker II.
The starting rate/ salary for this position is 19.28 CAD
More about this job
Responsibilities
Help customers find products and suitable home furnishing solutions by identifying their needs, answering questions, and sharing product and service information. Maintain a stocked, organized, and visually presentable sales area, ensure recovered products and shelf labels are handled correctly, and support the team as needed.
Requirements
Candidates should have approximately six months of experience in a high-volume sales or customer service environment, strong customer service and communication skills, and the ability to manage competing priorities. They should be comfortable working in a fast-paced, physically demanding setting and lifting items weighing up to 50 pounds, with an interest in IKEA products, design, and sustainability.
Skills
- Customer Service
- Sales
- Needs Assessment
- Product Knowledge
- Home Furnishing Advice
- Communication
- Attention to Detail
- Multitasking
- Prioritization
- Teamwork
- Merchandising
- Stocking
- Store Navigation Assistance
- Physical Stamina
- Knowledge of Sustainability
Benefits
- Wellness Days
- Extended Health Coverage
- Dental Coverage
- Vision Coverage
- RRSP With Employer Matching
- Annual Bonus Incentive Plan
- Flexible Spending Account
- Life Insurance
- Merchandise Discounts
- Restaurant Discounts
- Free Drinks
- Healthy Meal Options
- Parental Leave
- Bereavement Leave
- Employee Assistance Program
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Retail
- Customer Service & Support
- Environmental & Sustainability
Keywords
- Retail Sales
- Customer Service
- Home Furnishings
- Customer Needs Assessment
- Product Features
- Product Benefits
- In-Store Specials
- Delivery Options
- Merchandising
- Stock Replenishment
- Product Recovery
- Shelf Labels
- Store Operations
- Sustainability
- Fast-Paced Environment
- Physical Lifting
