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Added 14 mins ago
PC
PwC Private, Manager Bilingual (EN/FR)
PwC Canada
Quebec, QC
- Full-time
Added 29 mins ago
HB
Regional Manager, Canada West
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Vancouver, BC
- Other
Added 1 hour ago
WC
consumables associate
Walmart Canada
Langley (District), BC · Langley, BC
- Full-time
Added 1 hour ago
BU
Retail Relationship Banker
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MB · Manitoba, Canada
- Full-time
Added 1 hour ago
BU
Retail Relationship Banker
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NB · New Brunswick, Canada
- Full-time
Added 2 hours ago
BU
Retail Relationship Banker
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PE · Prince Edward Island, Canada
- Full-time
Added 2 hours ago
ST
Financial Business Services Coordinator
Securitas Technology Canada Corporation
Mississauga, ON
- Full-time
Added 2 hours ago
Project Coordinator - Capital Projects
Convergint Technologies Ltd
Dartmouth, NS
Added 2 hours ago
AI
Marketing Coordinator
AutoCanada Inc.
Edmonton, AB
- Full-time
Added 2 hours ago
BT
Service Designer, Core Networks
Beanfield Technologies Inc.
Toronto, ON
- $65,000 to $75,000 CAD / year
- Full-time
Added 2 hours ago
BC
Project Manager
BELFOR CANADA INC.
Toronto, ON
- $65,000 to $80,000 CAD / year
- Full-time
Reporting to the General Manager, the Project Manager is the main generator of revenue for the branch. This position’s primary responsibility is to manage and oversee all emergency and…
Added 3 hours ago
E
Relationship Manager
ESOPX
Alert Bay, BC
- Full-time
Added 3 hours ago
BU
Retail Relationship Banker
BMO U.S.
Quebec, QC
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Added 3 hours ago
BU
Retail Relationship Banker
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SK · Saskatchewan, Canada
- Full-time
Added 3 hours ago
BU
Retail Relationship Banker
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NL · Newfoundland and Labrador, Canada
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Added 3 hours ago
BU
Retail Relationship Banker
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AB · Alberta, Canada
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BU
Retail Relationship Banker
BMO U.S.
NS · Nova Scotia, Canada
- Full-time
Added 3 hours ago
BU
Retail Relationship Banker
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BC · British Columbia, Canada
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BU
Retail Relationship Banker
BMO U.S.
ON · Ontario, Canada
- Full-time
Added 3 hours ago
RH
Operations - Custodian (Casual)
RainCity Housing and Support Society
Vancouver, BC
- Full-time
Added 3 hours ago
WC
(CAN) Caissier
Walmart Canada
Montreal, QC
- Full-time
Added 3 hours ago
I
Department Sales Manager
IKEA
Calgary, AB
- Full-time
Added 4 hours ago
CB
Power Washing & Window Cleaning Technician
Clean Break Home Services
Vancouver, BC
- Full-time
Added 4 hours ago
EH
Business Development Account Manager (AM) - Western Canada
Edgewood Health Network Inc
Canada
- $80,000 to $95,000 CAD / year
- Full-time
Added 4 hours ago
VW
Key Account Manager Ontario - Barebells I Canada
Vitamin Well Group
ON · Ontario, Canada
- Full-time

IKEA

Unit Customer Care Manager II

Vaughan, ON, Canada

The starting rate/ salary for this position ranges from 75303 CAD to 103541.5 CAD and will be based on relevant work experience. · Full-time

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Job details

Pay: The starting rate/ salary for this position ranges from 75303 CAD to 103541.5 CAD and will be based on relevant work experience.
Job type: Full-time
Apply by: Mar 29, 2027
Posting language: English
Posted: Sep 30, 2026

Original job description

WHAT YOU'LL NEED TO HAVE
• Minimum 7 years of related experience
• Minimum 2 years of managerial experience

A DAY IN YOUR LIFE WITH US
• Lead the Customer Care assignment, strategy implementation and manage its performance.
• Lead the customer care team and collaborate with key stakeholders to ensure customer-focused culture to create a rewarding customer experience.
• Set, analyse and ensure performance standards are met and corrective actions are implemented and sustained to ensure an excellent customer care experience.
• Lead, coach and develop a competent, high performing Customer Care team, including best practice, processes, and methods.
• Secure that customer insights and competitor analysis, are used to identify initiatives and continuously to improve the customer care experience.

ABOUT THIS WORK AREA
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Why you will love us
Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Unit Customer Care Manager II

The starting rate/ salary for this position ranges from 75303 CAD to 103541.5 CAD and will be based on relevant work experience.

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More about this job

Responsibilities

Lead customer care strategy and operations, manage performance standards, and implement sustained corrective actions to deliver an excellent customer experience. Develop a high-performing team and use customer insights and competitor analysis to identify improvements.

Requirements

Requires at least seven years of related experience and at least two years of managerial experience. No education requirements are specified.

Skills

Customer Care Leadership
Strategy Implementation
Performance Management
Team Leadership
Stakeholder Collaboration
Customer-Focused Culture
Performance Analysis
Corrective Action Implementation
Coaching and Development
Customer Insights
Competitor Analysis
Continuous Improvement
Customer Experience
Multichannel Retail

Benefits

Wellness Days
Extended Health Coverage
Dental Coverage
Vision Coverage
RRSP With Employer Matching
Annual Bonus Incentive Plan
Flexible Spending Account
Life Insurance
Merchandise Discounts
Restaurant Discounts
Free Drinks and Healthy Meal Options
Parental Leave
Bereavement Leave
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Relations
Customer Experience
Customer-Focused Culture
Strategy Implementation
Performance Standards
Performance Analysis
Corrective Actions
Team Leadership
Coaching
Team Development
Best Practices
Processes
Methods
Customer Insights
Competitor Analysis
Continuous Improvement
Multichannel Retail
Stakeholder Collaboration

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