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Added 14 mins ago
OTFitness Griffintown - Associé(e) aux Ventes / Sales Associate
Orangetheory Fitness 10015
Montreal, QC
$18 to $20 CAD / hour
Part-time
Répondre aux appels téléphoniques / effectuer des suivis / appels de service à la clientèle.
Added 28 mins ago
Retail Store Coordinator, Full time, Winners-Lionhead
TJX Canada – Winners, Marshalls, HomeSense
Brampton, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 57 mins ago
(CAN) General Merchandise Team Lead
Walmart Canada
Smiths Falls, ON
Full-time
…associates through teaching and training. Ensure a high level of customer service while ensuring task…
Added 57 mins ago
(CAN) Front End Checkout Team Associate
Walmart Canada
Brandon, MB
Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 57 mins ago
(CAN) Overnight Lead Department Manager
Walmart Canada
Saskatoon, SK
Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 57 mins ago
(CAN) Front End Checkout Team Associate(Cashier)
Walmart Canada
Courtenay, BC
Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 57 mins ago
Cashier / Front End Checkout Team Associate
Walmart Canada
Port Alberni, BC
Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 57 mins ago
(CAN) Customer Service Manager
Walmart Canada
Saskatoon, SK
$15 CAD / hour
Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 57 mins ago
(CAN) Asset Protection Operations Team Lead
Walmart Canada
Ottawa, ON
Full-time
…associates through teaching and training . Ensures a high level of customer service while ensuring task…
Added 57 mins ago
(CAN) Overnight Lead Department Manager
Walmart Canada
Fort St. John, BC
Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 57 mins ago
(CAN) Leader de nuit
Walmart Canada
Saint-Constant, QC · St Constant, QC
Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 57 mins ago
(CAN) Gérant de rayon leader, aliments
Walmart Canada
Victoriaville, QC
Full-time
Position Summary...The Food Lead Department Manager supports food area operations by working closely with the Food Assistant Manager to deliver a strong customer experience and efficient…
Added 57 mins ago
(CAN) Overnight Lead Department Manager
Walmart Canada
Regina, SK
Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 57 mins ago
(CAN) Digital Fulfillment Team Lead
Walmart Canada
Mississauga, ON
Full-time
…associates through teaching and training . Ensures a high level of customer service while ensuring task…
Added 58 mins ago
Junk Removal and Customer Service
1-800-GOT-JUNK?
Vancouver, BC
Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences.…
Added 58 mins ago
Banking Centre Leader I
CIBC
ON · Durham
Full-time
Client experience - Lead by example, show your team how to deepen client relationships and meet client financial needs while providing a high standard of service. Go above and beyond to…
Added 58 mins ago
Retail Sales Associate (Full Time)
Best Buy Canada
Ottawa, ON
Full-time
Grow your career in similar roles (customer service representative, merchandiser, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).
Added 58 mins ago
Merchandiser (Full Time)
Best Buy Canada
Ajax, ON
Full-time
Grow your career in similar roles (customer service representative, sales associate, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).
Added 1 hour ago
RETAIL STORE COORDINATOR FULL TIME WINNERS
The TJX Companies, Inc.
Calgary, AB
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 1 hour ago
Retail Senior Client Lead
dunnhumby
Toronto, ON
Our Client Leadership teams are dunnhumby's commercial engine - building the long-term, trusted partnerships that turn customer data into measurable growth for the world's biggest retailers…
Added 1 hour ago
Retail Senior Client Lead
dunnhumby
Montreal, QC
Nous nous préparons à un éventuel nouvel engagement client et renforçons nos capacités de leadership client Retail au Canada. Ce poste sera responsable des relations quotidiennes de niveau…
Added 1 hour ago
Retail Client Lead
dunnhumby
Montreal, QC
Nous nous préparons à un éventuel nouvel engagement client et renforçons nos capacités de leadership client Retail au Canada. Ce poste soutiendra les relations avec les parties prenantes du…
Added 1 hour ago
Retail Client Lead
dunnhumby
Toronto, ON
Our Client Leadership teams are dunnhumby's commercial engine - building the long-term, trusted partnerships that turn customer data into measurable growth for the world's biggest retailers…
Added 1 hour ago
Inside Sales Representative
Kerr Controls & Kerr Smart Energy
Dartmouth, NS
Full-time
Follow up with vendors on lead times, stock availability, etc.
Added 1 hour ago
Bilingual Field Operations Associate
Grainger Canada
Quebec, QC
Full-time
1-3 years’ experience in retail/selling or customer service (i.e. counter/retail sales/ telephone/warehouse) environment.

IKEA

Unit Customer Experience Manager II

Calgary, AB, Canada

Pay: The starting rate/ salary for this position ranges from 108487 CAD to 149170 CAD and will be based on relevant work experience.
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

WHAT YOU'LL NEED TO HAVE

Minimum 9 years of related experience
Minimum 4 years of managerial experience

A DAY IN YOUR LIFE WITH US

Lead the Customer Experience Centre of Expertise (CoE) assignment and strategy and be accountable for its performance,
Work closely with key partners within INGKA, other IKEA business stakeholders and countries to develop an excellent customer experience.
Secure a customer experience performance improvement process. Work closely with key partners within INGKA, other IKEA business stakeholders and empowering country networks to identify insights and pain points and ensure stakeholders take responsibility for improving initiatives.
Lead and secure a true Voice of the customer agenda.
Secure an “outside in” approach throughout, using customer insights, competitor activity, following trends and future developments to identify opportunities to improve the payment experience across the business.

ABOUT THIS WORK AREA

The Customer Experience Manager plays a critical role in helping customers shop more easily, make informed purchasing decisions, and leave feeling excited to return. When this role is successful, customers are happier, shopping becomes easier, sales grow, loyalty increases, and after-sales issues decrease. This is a unique opportunity to make a measurable impact on both the customer experience and the overall success of the store.

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions.

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Unit Customer Experience Manager II

The starting rate/ salary for this position ranges from 108487 CAD to 149170 CAD and will be based on relevant work experience.

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More about this job

Responsibilities

Lead the Customer Experience Centre of Expertise strategy and performance, collaborating with IKEA stakeholders and country teams to improve the customer experience. Establish performance improvement and Voice of the Customer processes, using customer insights, competitor activity, and emerging trends to identify and deliver improvements, particularly in the payment experience.

Requirements

Requires at least nine years of related experience and at least four years of managerial experience. No education requirements are specified.

Skills

Customer Experience Strategy
Customer Insights
Voice of the Customer
Performance Improvement
Stakeholder Management
Cross-Functional Collaboration
Team Leadership
Customer Feedback Analysis
Pain Point Identification
Initiative Development
Competitor Analysis
Trend Analysis
Payment Experience
Retail Customer Relations

Benefits

Wellness Days
Extended Health Coverage
Dental Coverage
Vision Coverage
RRSP With IKEA Contribution Matching
Annual Bonus Incentive Plan
Flexible Spending Account
Life Insurance
Merchandise Discounts
Restaurant Discounts
Free Drinks
Healthy Meal Options
Parental Leave
Bereavement Leave
Employee Assistance Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Experience Centre of Expertise
Customer Experience Strategy
Customer Relations
Voice of the Customer
Customer Insights
Customer Feedback
Performance Improvement
Stakeholder Management
Country Networks
Customer Pain Points
Customer Experience Initiatives
Outside-In Approach
Competitor Activity
Trend Analysis
Future Developments
Payment Experience
Multichannel Retail
Customer Loyalty
After-Sales Issues
Team Management

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