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Added 1 min ago
Senior Advisor, Business strategies
Desjardins
Montreal, QC · Complexe Desjardins Montréal
Full-time
As a senior business strategy advisor, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service…
Added 1 min ago
Senior Automation Developer (Java)
Citi
Mississauga, ON
Full-time
We are seeking a highly skilled Senior Automation Developer for a fully hands-on, programmatic engineering role dedicated to architecting, refactoring, and maintaining scalable, distributed…
Added 1 min ago
Workplace Conciliator and Investigator - Bilingual
CIBC
Toronto, ON · Quebec, QC
Full-time
…Resources, Employee Relations, Legal, Corporate Security, and business leaders, you'll help manage risk, support compliance obligations, and strengthen confidence in the integrity of our…
Added 1 min ago
Director, Content Collections
Clio
Canada
Full-time
Set the operating rhythm; roadmap reviews, quarterly business reviews, coverage-parity readouts, and 1:1s that raise the quality of judgment, not just the reporting of status.
Added 1 min ago
Administrative Assistant, Wood Gundy-Bilingual
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…This position is a great opportunity to learn the investment business in a professional, dynamic work environment with one of Canada's leading…
Added 1 min ago
Financial Services Representative (Mandarin/Cantonese)
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As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
Added 1 min ago
Financial Associate (RR licensed) CIBC Wood Gundy
CIBC
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…Wood Gundy to help manage their portfolios and develop new business. You will directly engage with high-net-worth clients to offer support, uncover business opportunities, and proactively…
Added 1 min ago
Financial Advisor - CIRO-MFD/AMF
CIBC
Pointe-Claire, QC
Full-time
As a member of the Personal and Business Banking Team, you’ll build and grow a dedicated client portfolio through relationship management, financial services support, and exceptional client…
Added 1 min ago
Client Service Representative
CIBC
Port Mcneill, BC
Full-time
As a member of the Personal and Business Banking Team, you’ll work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day…
Added 1 min ago
Administrative Assistant
CIBC
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…This position is a great opportunity to learn the investment business in a professional, dynamic work environment with one of Canada's leading…
Added 1 min ago
Sr. AML Analyst, Sanctions
CIBC
Toronto, ON
Full-time
…mitigate AML risks, enterprise-wide based on the financial intelligence gathered through internal and external…
Added 1 min ago
Universal Fraud Agent, Overnight, Remote - Bilingual
CIBC
Montreal, QC
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We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the…
Added 1 min ago
Manager, Product Modernization, Retail Insurance
BMO
Toronto, ON · YNG
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Lead competitive market intelligence across Retail Insurance products and adjacent lending experiences, leveraging customer insights, sales feedback and global market trends to identify…
Added 1 min ago
Client Service Professional, Personal Debt Solutions
BDO
Vernon, BC
Full-time
A Business Diploma, Office Administration course or similar is highly regarded
Added 1 min ago
Digital - Consultant
Hatch
Mississauga, ON
…better world through positive change. With more than 70 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly…
Added 1 min ago
Senior Financial Analyst (PFT) (CUPE 78.26)
Norfolk County
Remote, Canada
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Conduct cost / benefit, risk, break-even, and other forecasting analyses to provide financial insight into business cases, and help write or present related reports to Senior Leadership,…
Added 1 min ago
Full-time Specialist, AI Adoption and Enablement (3 Years Fixed Term)
Algonquin College
Ottawa, ON
Full-time
Minimum four-year degree in Degree in Organizational Development, Human Resources, Business Administration, Information Technology, Education, Adult Learning, Change Management, Digital…
Added 1 min ago
Associate, CPA Leadership Development Program
Mattamy Homes
Toronto, ON
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…practiced subject matter experts. And in each area of our evolving business, we are trusted to drive results. Here, your opinion will be invited, and your contributions will count. You’ll…
Added 1 min ago
Contracts Manager
Mattamy Homes
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Lead sourcing, tendering, negotiation and award processes using cost analytics, market intelligence and a strong understanding of scopes of work, materials, labour, logistics and key cost…
Added 1 min ago
Business Unit Security Officer
Manulife
Toronto, ON · Waterloo, ON
Full-time
Reporting to our Director, Business Unity Security Officer; this role belongs to the First Line of Defense. Our team performs risk-based information security assessments for new…
Added 1 min ago
Canada - Senior Analyst, Category Management and Insights
CONA Services
Toronto, ON
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 16 mins ago
Manager, Corporate Partnerships
TVO
Toronto, ON
Full-time
…This role requires a self-starter with a strong background in business development and partnerships in the non-profit sector. The Manager, Corporate Partnerships will collaborate closely…
Added 16 mins ago
Patient Care Representative
WELL Health Diagnostic Centres
Toronto, ON
Full-time
Added 16 mins ago
Product Marketing Manager
Loopio Inc.
Remote, Canada
$88,100 to $130,000 CAD / year
Full-time · Remote
…encourage experimentation and innovative thinking to drive business…
Added 16 mins ago
Delivering Deal Value Manager
Pwc Canada
Montreal, QC
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…clients navigate complex transactions and maximise value in their business…

IMCD Group

Bilingual Customer Excellence Associate

Brampton, ON, Canada

Pay: Salary Range: $58,000 to $95,000 per annum
Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

About IMCD Group

IMCD Group, headquartered in Rotterdam, The Netherlands, is a leading global partner for the distribution and formulation of speciality chemicals and ingredients. IMCD is a strong, innovative business partner and solutions provider for producers of consumer, industrial and durable goods in multiple business sectors: Advanced Materials, Beauty & Personal Care, Coatings & Construction, Food & Nutrition, Home Care I&I (Industrial & Institutional), Industrial Solutions, Lubricants & Energy, and Pharmaceuticals.

In partnership with our suppliers, we offer a broad and deep product portfolio. With our over 80 application laboratories across 60 countries, we co-create formulations and offer solutionsthat allow our business partners to make products with a positive impact on the world of today and tomorrow. Our teams focus on providing commercial and operational excellence, using the best digital and logistics tools available to create a world of opportunity for our partners.

In 2025,with over 5,200employees, IMCD realisedrevenues of EUR 4,779 million.IMCD N.V.’s shares are traded at Euronext Amsterdam (symbol: IMCD) and included in the Dutch ESG AEX index, as one of 25 companies within the AEX and AMX indices demonstrating best ESG practices.

Unleash a new element,Element [E]

IMCD has introduced a new, missingelement to the chemical periodictable - Element [E]. For us, it stands for our Employees and their Entrepreneurial mindset, the driving force behind our success.

IMCD Core Values

The Customer Excellence Associate embodies core values such as entrepreneurial spirit, freedom to act, partnership, integrity and trust, and financial discipline. They think like an owner, create value, drive the business forward, seek business opportunities, take decisive action, and learn from mistakes. They make informed decisions to capitalize on opportunities, encourage innovation, build relationships based on trust and mutual benefit, share information transparently, uphold high standards of integrity and trust, treat others with respect, take responsibility for actions, and handle finances with care.

Job opening

As a Customer Excellence Associate, your role involves processing customer orders, requests, and inquiries promptly and accurately to meet customer requirements. You need to have a thorough knowledge of the business, its capabilities, principals, products, and the customer's industry and needs. Treating both internal and external customers with professionalism, respect, courtesy, and a helpful attitude is essential. You will help customers efficiently, effectively, and accurately, utilizing available resources when necessary to exceed customer expectations. This includes assessing situations, understanding requests clearly, determining root causes, and assigning corrective actions. You will actively seek continuous improvement, including self-development, prioritize and manage time effectively to meet customer expectations and deadlines, and demonstrate effective and creative problem-solving capabilities.

Key Responsibilities

Acting as a Brand Ambassador while promoting IMCD Core Values, you will assist in developing and maintaining ongoing relationships with customers, through effective and efficient management of your daily responsibilities outlined below. Building and maintaining strong relationships with customers and service providers is crucial for sustaining profitability. The role requires effective time management to meet customer expectations and deadlines, as well as employing creative problem-solving capabilities to assess situations, understand requests, determine root causes, and assign corrective actions.

Order Fulfillment:

Enter and process customer orders (warehouse and direct) with precision and accuracy.
Communicate inventory issues or concerns to both internal and external customers.
Manage customer requested delivery dates and communicate any issues.
Investigate and resolve discrepancies.
Prioritize and execute rush orders from both internal and external customers.
Navigate internal systems to retrieve necessary data (e.g., supplier contracts, agreements, quotes, samples, purchase history).
Communicate with accounts receivable to resolve credit issues.
Take responsibility to investigate, assist, communicate & resolve any discrepancies between Customer and IMCD (e.g., LSP missing picking lists or IMCD order documents, order details - product/quantity/lot/batch).
Take responsibility (i.e., inquire, follow up) to effectively communicate any inventory issues or concerns (both internal & external customers) to appropriate personnel.
Communicate & assist A/R in resolving customer credit issues.
Ability to prioritize, communicate and effectively execute all RUSH requests from both internal & external customers.
Assist with month-end closing by taking responsibility (review, inquire, update etc.) to ensure all sales orders are posted and shipped within the appropriate month.
Create and report on Monthly activities, related to open orders with past ship dates, OTIF performance, and any related assigned metrics.

Communication:

Enlist the assistance of appropriate internal personnel to resolve any concerns from both internal and external customers.
Accountable for open & timely communication with Senior Manager, Customer Care with respect to:

Vacation requests (e.g., ADP). Absenteeism (e.g., sick days, unplanned).

Issues & concerns within the Customer Care department and/or internal personnel.

Customer Complaints:

Initiate and manage cases within CRM/Salesforce to resolve issues within predetermined time frames.
Seek necessary information from both internal and external customers to investigate and respond to complaints.
Take immediate actions to meet customer needs (e.g., send replacement stock).
Assign actions to appropriate internal personnel to help resolve issues.
Maintain active communication and follow-up with both internal and external customers.
Acknowledge complaints within 24 business hours of receipt.
Assist with implementing and validating corrective/preventative actions to ensure customer satisfaction.

Administrative:

Initiate and follow up on credit requests.
Generate and follow up on returns (e.g., product, drums, totes).
Ensure CC360 requests are fulfilled with precision and efficiency.
Manage customer profiles, including dedicated accounts.
Retrieve, request, distribute, and fulfill documentation requests as required.
Respond to customer requests by actively seeking information.
Attend training sessions and department meetings with active participation.
Participate in department projects (e.g., process improvements, Customer Care University).
Qualify new customers and send credit applications if required.
Communicate new service fees and company policies to both internal and external customers.
Obtain customer-specific information (e.g., forecasts, releases off blankets).
Take responsibility to ensure personal inbox requests and CC360 Queue Requests, are fulfilled with precision, accuracy, and efficiency.
Effectively respond to all customer requests by actively seeking, inquiring/asking appropriate questions of both internal & external customers to obtain necessary information requested.

Compensation

Salary Range: $58,000 to $95,000 per annum

IMCD offers

We value our people and are proud to offer a competitive and comprehensive total rewards package, including:

Comprehensive group benefits
Flexible work schedules
A collaborative, innovative environment that encourages freedom to act and an entrepreneurial spirit

*IMCD Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

*This role is for an existing vacancy within our organization. Artificial intelligence is not used to screen, assess or select applicants for this vacancy.

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More about this job

Responsibilities

Process customer orders, requests, and inquiries accurately and promptly, coordinating delivery dates, inventory concerns, rush orders, credit issues, and month-end order completion. Manage customer complaints and administrative requests, maintain customer relationships, communicate with internal teams and service providers, and contribute to process improvements.

Requirements

The posting does not specify formal education or years of experience requirements. The role calls for strong customer service and communication, effective time management, creative problem-solving, attention to detail, and the ability to use internal systems and Salesforce to resolve customer needs.

Skills

Customer Service
Order Processing
Complaint Resolution
Problem-Solving
Communication
Time Management
Inventory Coordination
Order Fulfillment
Credit Issue Resolution
Salesforce
Documentation Management
Process Improvement
Customer Relationship Building
Bilingual Communication

Benefits

Comprehensive Group Benefits
Flexible Work Schedules
Collaborative, Innovative Environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Excellence
Order Fulfillment
Customer Orders
Warehouse Orders
Direct Orders
Inventory Management
Rush Orders
Delivery Dates
Order Discrepancies
Supplier Contracts
Customer Credit
Accounts Receivable
Month-End Closing
Open Orders
OTIF Performance
Customer Complaints
Salesforce
CRM
Corrective Actions
Preventive Actions
Credit Requests
Returns Management
CC360
Customer Profiles
Credit Applications
Customer Forecasts
Process Improvement
Specialty Chemicals
Customer Service

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