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Added 12 mins ago
NF
Assistant Store Manager Full Time Day
No Frills
Paradise, NL
- Full-time
…demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We…
Added 12 mins ago
CN
Manager, Whiteshell Clean Up
Canadian Nuclear Laboratories
Pinawa, MB
- Full-time
…complex environmental challenges? If you answered yes, then this Manager, WL Clean-up opportunity may be the job for…
Added 12 mins ago
Pharmacy Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
We are passionate about taking care of the health and well-being of individuals and families in our communities. As a member of our pharmacy team, you’ll be part of a group committed to…
Added 12 mins ago
SD
Pharmacovigilance Specialist
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
Support the Manager, Pharmacovigilance with assigned tasks
Added 12 mins ago
P&
Gestionnaire de comptes en approvisionnement / Account Manager Procurement
Pratt & Whitney
Longueuil, QC
- Full-time
Added 12 mins ago
BC
Program Assistant, Full-time Programs
British Columbia Institute of Technology
North Vancouver, BC
- $56,241 to $60,872 CAD / year
- Full-time
- Contract
In coordination with the Administrative Manager, liaises with marketing to promote Marine Campus programs/courses.
Added 12 mins ago
SD
Pharmacovigilance Specialist
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
Support the Manager, Pharmacovigilance with assigned tasks
Added 12 mins ago
SD
Senior Product Manager
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
As the Senior Product Manager, you are a creative problem-solver with a passion for improving the health of Canadians and delivering exceptional customer-facing applications. You will work…
Added 12 mins ago
R-
Assistant Store Manager - Hazeldean Mall
RCL - Reitmans Canada Ltd/Ltée
Ottawa, ON
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 13 mins ago
R
Relationship Manager, Commercial Financial Services
RBC
Regina, SK
- Full-time
As our Relationship Manager Intern, you are in a proactive, face-to-face client relationship role in RBC’s Commercial Banking platform. The program is based primarily in a Commercial Centre…
Added 13 mins ago
R
Relationship Manager, Commercial Financial Services
RBC
Thunder Bay, ON
- Full-time
As our Relationship Manager Intern, you are in a proactive, face-to-face client relationship role in RBC’s Commercial Banking platform. The program is based primarily in a Commercial Centre…
Added 13 mins ago
RA
Co-op, Warehouse Engineering
Rockwell Automation
Cambridge, ON · Canada Cambridge (Dundas)
- $21 to $32 CAD / hour
- Full-time
You will report directly to the Production Control Inventory Manager and will receive daily direction and operational input from Warehouse Team Leaders and important partners across the…
Added 28 mins ago
Library Technician, Public Services
Okanagan College
Vernon, BC
Under the limited supervision of the Manager, Library & Learning Commons Operations, and in coordination with the Campus Library Coordinator, Librarians, Library Technicians, and other…
Added 28 mins ago
TC
Office Manager
The Care Group
BC
- $70,000 to $80,000 CAD / year
- Full-time
Respond to client inquiries, maintain good customer relations and solve problems in conjunction with the care home managers.
Added 28 mins ago
CM
Service Coordinator (Youth Outreach Worker), Youth Wellness Hubs Ontario, Wellington-Guelph
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Palmerston, ON
- Full-time
The Canadian Mental Health Association Waterloo Wellington (CMHA WW) provides a full care system for those with addictions, mental health or developmental needs. We serve everyone from…
Added 28 mins ago
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Morrisburg, ON
- Full-time
…automotive solutions. Your passion for problem-solving and customer care will shine as you navigate clients through service needs. Step into a dynamic role where your expertise meets…
Added 43 mins ago
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Onni Group of Companies
Vancouver, BC
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Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance and critical illness.
Added 43 mins ago
Copywriter and Content Developer
UFA Co-operative Ltd.
Calgary, AB
Reporting to the Manager, Marketing, Creative and Content, the Copywriter & Content Specialist’s primary responsibilities involve creating persuasive and compelling copy to drive sales,…
Added 43 mins ago
LO
Licensed Assistant Manager Brampton, ON-LensCrafters
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Brampton, ON
- Full-time
Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter…
Added 43 mins ago
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Licensed Assistant Manager Winnipeg MB, LensCrafters
Luxottica of America, Inc.
Winnipeg, MB
- Full-time
Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter…
Added 43 mins ago
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Catering Sous Chef
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Added 43 mins ago
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Sous Chef with Baker Experience
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Added 43 mins ago
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Financial Service Representative - LendDirect Office 1677
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Toronto, ON · Scarborough, ON
- Full-time
…to being a Shift Lead. I trained diligently with my Branch Manager and Assistant Manager for two more years until my District Manager approached me with the opportunity to move into a BM…
Added 52 mins ago
AB
Janitorial services manager
Allegiance Building Maintenance Ltd
Nanaimo, BC
- From $42 CAD / hour
- Full-time
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Added 58 mins ago
FM
Manager, Application Support and Software Development
Farm Mutual Re
Cambridge, ON
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…customers, employees, and business partners. Our values of care, trust, courage, and sustainability foster a sense of belonging and guide our decisions and…

IMCD Group

Bilingual Customer Excellence Associate

Brampton, ON, Canada

Salary Range: $58,000 to $95,000 per annum · Full-time

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Job details

Pay: Salary Range: $58,000 to $95,000 per annum
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

About IMCD Group

IMCD Group, headquartered in Rotterdam, The Netherlands, is a leading global partner for the distribution and formulation of speciality chemicals and ingredients. IMCD is a strong, innovative business partner and solutions provider for producers of consumer, industrial and durable goods in multiple business sectors: Advanced Materials, Beauty & Personal Care, Coatings & Construction, Food & Nutrition, Home Care I&I (Industrial & Institutional), Industrial Solutions, Lubricants & Energy, and Pharmaceuticals.

In partnership with our suppliers, we offer a broad and deep product portfolio. With our over 80 application laboratories across 60 countries, we co-create formulations and offer solutionsthat allow our business partners to make products with a positive impact on the world of today and tomorrow. Our teams focus on providing commercial and operational excellence, using the best digital and logistics tools available to create a world of opportunity for our partners.

In 2025,with over 5,200employees, IMCD realisedrevenues of EUR 4,779 million.IMCD N.V.’s shares are traded at Euronext Amsterdam (symbol: IMCD) and included in the Dutch ESG AEX index, as one of 25 companies within the AEX and AMX indices demonstrating best ESG practices.

Unleash a new element,Element [E]

IMCD has introduced a new, missingelement to the chemical periodictable - Element [E]. For us, it stands for our Employees and their Entrepreneurial mindset, the driving force behind our success.

IMCD Core Values

The Customer Excellence Associate embodies core values such as entrepreneurial spirit, freedom to act, partnership, integrity and trust, and financial discipline. They think like an owner, create value, drive the business forward, seek business opportunities, take decisive action, and learn from mistakes. They make informed decisions to capitalize on opportunities, encourage innovation, build relationships based on trust and mutual benefit, share information transparently, uphold high standards of integrity and trust, treat others with respect, take responsibility for actions, and handle finances with care.

Job opening

As a Customer Excellence Associate, your role involves processing customer orders, requests, and inquiries promptly and accurately to meet customer requirements. You need to have a thorough knowledge of the business, its capabilities, principals, products, and the customer's industry and needs. Treating both internal and external customers with professionalism, respect, courtesy, and a helpful attitude is essential. You will help customers efficiently, effectively, and accurately, utilizing available resources when necessary to exceed customer expectations. This includes assessing situations, understanding requests clearly, determining root causes, and assigning corrective actions. You will actively seek continuous improvement, including self-development, prioritize and manage time effectively to meet customer expectations and deadlines, and demonstrate effective and creative problem-solving capabilities.

Key Responsibilities

Acting as a Brand Ambassador while promoting IMCD Core Values, you will assist in developing and maintaining ongoing relationships with customers, through effective and efficient management of your daily responsibilities outlined below. Building and maintaining strong relationships with customers and service providers is crucial for sustaining profitability. The role requires effective time management to meet customer expectations and deadlines, as well as employing creative problem-solving capabilities to assess situations, understand requests, determine root causes, and assign corrective actions.

Order Fulfillment:

Enter and process customer orders (warehouse and direct) with precision and accuracy.
Communicate inventory issues or concerns to both internal and external customers.
Manage customer requested delivery dates and communicate any issues.
Investigate and resolve discrepancies.
Prioritize and execute rush orders from both internal and external customers.
Navigate internal systems to retrieve necessary data (e.g., supplier contracts, agreements, quotes, samples, purchase history).
Communicate with accounts receivable to resolve credit issues.
Take responsibility to investigate, assist, communicate & resolve any discrepancies between Customer and IMCD (e.g., LSP missing picking lists or IMCD order documents, order details - product/quantity/lot/batch).
Take responsibility (i.e., inquire, follow up) to effectively communicate any inventory issues or concerns (both internal & external customers) to appropriate personnel.
Communicate & assist A/R in resolving customer credit issues.
Ability to prioritize, communicate and effectively execute all RUSH requests from both internal & external customers.
Assist with month-end closing by taking responsibility (review, inquire, update etc.) to ensure all sales orders are posted and shipped within the appropriate month.
Create and report on Monthly activities, related to open orders with past ship dates, OTIF performance, and any related assigned metrics.

Communication:

Enlist the assistance of appropriate internal personnel to resolve any concerns from both internal and external customers.
Accountable for open & timely communication with Senior Manager, Customer Care with respect to:

Vacation requests (e.g., ADP). Absenteeism (e.g., sick days, unplanned).

Issues & concerns within the Customer Care department and/or internal personnel.

Customer Complaints:

Initiate and manage cases within CRM/Salesforce to resolve issues within predetermined time frames.
Seek necessary information from both internal and external customers to investigate and respond to complaints.
Take immediate actions to meet customer needs (e.g., send replacement stock).
Assign actions to appropriate internal personnel to help resolve issues.
Maintain active communication and follow-up with both internal and external customers.
Acknowledge complaints within 24 business hours of receipt.
Assist with implementing and validating corrective/preventative actions to ensure customer satisfaction.

Administrative:

Initiate and follow up on credit requests.
Generate and follow up on returns (e.g., product, drums, totes).
Ensure CC360 requests are fulfilled with precision and efficiency.
Manage customer profiles, including dedicated accounts.
Retrieve, request, distribute, and fulfill documentation requests as required.
Respond to customer requests by actively seeking information.
Attend training sessions and department meetings with active participation.
Participate in department projects (e.g., process improvements, Customer Care University).
Qualify new customers and send credit applications if required.
Communicate new service fees and company policies to both internal and external customers.
Obtain customer-specific information (e.g., forecasts, releases off blankets).
Take responsibility to ensure personal inbox requests and CC360 Queue Requests, are fulfilled with precision, accuracy, and efficiency.
Effectively respond to all customer requests by actively seeking, inquiring/asking appropriate questions of both internal & external customers to obtain necessary information requested.

Compensation

Salary Range: $58,000 to $95,000 per annum

IMCD offers

We value our people and are proud to offer a competitive and comprehensive total rewards package, including:

Comprehensive group benefits
Flexible work schedules
A collaborative, innovative environment that encourages freedom to act and an entrepreneurial spirit

*IMCD Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

*This role is for an existing vacancy within our organization. Artificial intelligence is not used to screen, assess or select applicants for this vacancy.

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More about this job

Responsibilities

Process customer orders, requests, and complaints accurately and promptly, coordinating with internal teams and service providers to resolve issues and meet delivery expectations. Maintain customer relationships, manage administrative and credit-related requests, support month-end order and shipment reporting, and contribute to process improvements.

Requirements

The role calls for thorough knowledge of the business, its products, capabilities, suppliers, and customers’ industries and needs. Candidates should demonstrate professionalism, effective communication, time management, creative problem-solving, accuracy, and a commitment to customer service and continuous improvement; no specific education or years of experience are stated.

Skills

Customer Service
Order Processing
Order Fulfillment
Complaint Resolution
Problem-Solving
Inventory Management
Credit Issue Resolution
Time Management
Communication
Root Cause Analysis
Corrective and Preventive Actions
Salesforce
Customer Data Management
Month-End Closing
Continuous Improvement

Benefits

Comprehensive Group Benefits
Flexible Work Schedules
Collaborative, Innovative Environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Excellence
Order Fulfillment
Customer Orders
Inventory Issues
Rush Orders
Salesforce
CRM
CC360
Accounts Receivable
Credit Requests
Returns
Customer Complaints
Corrective Actions
Preventive Actions
Open Orders
OTIF Performance
Month-End Closing
Supplier Contracts
Customer Profiles
Credit Applications
Customer Forecasts
Service Fees
Process Improvement
Specialty Chemicals
Chemical Distribution
Customer Relationships

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