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Added 32 mins ago
L
Branch Manager - Office 1699
LendDirect
Kitchener, ON
- Full-time
…successfully opened the new branch in Saint John! With the support of several key people from head office and my DM, I am gracious for the opportunities that have been given to me in my…
Added 47 mins ago
W
(CAN) Over-the-Counter Associate
Walmart
Kindersley, SK
- Full-time
A Over-the-Counter Associate assists customers, properly zones his/her assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and…
Added 47 mins ago
AF
Branch Manager - Office 1699
Attain Finance
Kitchener, ON
- Full-time
…successfully opened the new branch in Saint John! With the support of several key people from head office and my DM, I am gracious for the opportunities that have been given to me in my…
Added 1 hour ago
BP
Gun Counter Team Lead
Bass Pro Shops
Calgary, AB
- Full-time
POSITION SUMMARY: Under the supervision of the Group Sales Manager, the Team Leader - Firearms gives daily directions to the outfitters in one of the departments within the store, to…
Added 2 hours ago
TS
Part Time Store Associate View Royal - 32 hours
The Salvation Army Canada and Bermuda Territory
Victoria, BC · View Royal, BC
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 6 hours ago
TS
Part-Time Store Associate View Royal - 24 hours
The Salvation Army in Canada
Victoria, BC
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 12 hours ago
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Regional Operations Manager - Abbotsford- BC
Foodtastic
Abbotsford, BC
- Full-time
…financial and performance measures within his/her region, including sales, performance, guest experience scores, Food Safety and Associate…
Added 15 hours ago
WC
(CAN) Over-the-Counter Associate
Walmart Canada
Goderich, ON
- Full-time
Position Summary...A Over-the-Counter Associate assists customers, properly zones his/her assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and…
Added 15 hours ago
WC
Over-the-Counter Associate - Overnight
Walmart Canada
Saskatoon, SK
- Full-time
Position Summary...A Over-the-Counter Associate assists customers, properly zones his/her assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and…
Added 15 hours ago
S
Seasonal Retail Sales Associate
Skechers
Tsawwassen, BC
- Part-time
As a Sales Associate, better known as a “Product Specialist,” at Skechers, you’re not just working a job - you’re joining a team where growth, customer connections, fashion, and comfort are…
Added 15 hours ago
TS
Part-Time Store Associate View Royal - 24 hours
The Salvation Army Canada and Bermuda Territory
Victoria, BC · View Royal, BC
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 17 hours ago
W
Over-the-Counter Associate - Overnight
Walmart
Saskatoon, SK
- Full-time
A Over-the-Counter Associate assists customers, properly zones his/her assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and…
Added 18 hours ago
M
Member Experience Associate
Movati
Ottawa, ON
- Full-time
Our Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience. You will also:
Added 19 hours ago
F
Regional Operations Manager - GTA
Foodtastic
ON · Missisauga, Ontario
- Full-time
including sales, performance, guest experience scores, Food Safety and Associate engagement.
Added 19 hours ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Toronto, ON · North York Thrift Store
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 20 hours ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Vancouver, BC · Mount Pleasant Thrift Store
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 20 hours ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Vancouver, BC · Mount Pleasant Thrift Store
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 21 hours ago
OA
Lot Associate OpenRoad Mazda Port Moody
OpenRoad Auto Group
Port Moody, BC
- Part-time
Transport customers as requested by Sales & Service Managers.
Added 21 hours ago
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Associate, Corporate Banking - FIG
BMO
Toronto, ON · FCP
- Full-time
The Associate, Corporate Banking supports the origination and structuring of corporate lending transactions, and coordinates with other product partners as an integral part of a larger…
Added 21 hours ago
WC
(CAN) Over-the-Counter Associate
Walmart Canada
Goderich, ON
- Full-time
Position Summary...A Over-the-Counter Associate assists customers, properly zones his/her assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and…
Added 22 hours ago
W
(CAN) Over-the-Counter Associate
Walmart
Goderich, ON
- Part-time
A Over-the-Counter Associate assists customers, properly zones his/her assigned area, performs tasks delegated by the OTC Department Manager or Pharmacy Manager and maintains modular and…
Added 23 hours ago
M
Member Experience Associate
Movati
Burlington, ON
- Full-time
Our Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience. You will also:
Added 23 hours ago
HC
Associate, Corporate Development
Harris Computer
ON
- Full-time
Harris is looking for a Corporate Development Associate responsible for proactively researching, engaging and developing potential acquisition targets for a high-velocity M&A organization.…
Added 1 day ago
TS
Store Associate
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 1 day ago
IG
Bilingual Customer Excellence Associate
IMCD Group
Brampton, ON
- Full-time
The Customer Excellence Associate embodies core values such as entrepreneurial spirit, freedom to act, partnership, integrity and trust, and financial discipline. They think like an owner,…

IMCD Group

Bilingual Customer Excellence Associate

Brampton, ON, Canada

Salary Range: $58,000 to $95,000 per annum · Full-time

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Job details

Pay: Salary Range: $58,000 to $95,000 per annum
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

About IMCD Group

IMCD Group, headquartered in Rotterdam, The Netherlands, is a leading global partner for the distribution and formulation of speciality chemicals and ingredients. IMCD is a strong, innovative business partner and solutions provider for producers of consumer, industrial and durable goods in multiple business sectors: Advanced Materials, Beauty & Personal Care, Coatings & Construction, Food & Nutrition, Home Care I&I (Industrial & Institutional), Industrial Solutions, Lubricants & Energy, and Pharmaceuticals.

In partnership with our suppliers, we offer a broad and deep product portfolio. With our over 80 application laboratories across 60 countries, we co-create formulations and offer solutionsthat allow our business partners to make products with a positive impact on the world of today and tomorrow. Our teams focus on providing commercial and operational excellence, using the best digital and logistics tools available to create a world of opportunity for our partners.

In 2025,with over 5,200employees, IMCD realisedrevenues of EUR 4,779 million.IMCD N.V.’s shares are traded at Euronext Amsterdam (symbol: IMCD) and included in the Dutch ESG AEX index, as one of 25 companies within the AEX and AMX indices demonstrating best ESG practices.

Unleash a new element,Element [E]

IMCD has introduced a new, missingelement to the chemical periodictable - Element [E]. For us, it stands for our Employees and their Entrepreneurial mindset, the driving force behind our success.

IMCD Core Values

The Customer Excellence Associate embodies core values such as entrepreneurial spirit, freedom to act, partnership, integrity and trust, and financial discipline. They think like an owner, create value, drive the business forward, seek business opportunities, take decisive action, and learn from mistakes. They make informed decisions to capitalize on opportunities, encourage innovation, build relationships based on trust and mutual benefit, share information transparently, uphold high standards of integrity and trust, treat others with respect, take responsibility for actions, and handle finances with care.

Job opening

As a Customer Excellence Associate, your role involves processing customer orders, requests, and inquiries promptly and accurately to meet customer requirements. You need to have a thorough knowledge of the business, its capabilities, principals, products, and the customer's industry and needs. Treating both internal and external customers with professionalism, respect, courtesy, and a helpful attitude is essential. You will help customers efficiently, effectively, and accurately, utilizing available resources when necessary to exceed customer expectations. This includes assessing situations, understanding requests clearly, determining root causes, and assigning corrective actions. You will actively seek continuous improvement, including self-development, prioritize and manage time effectively to meet customer expectations and deadlines, and demonstrate effective and creative problem-solving capabilities.

Key Responsibilities

Acting as a Brand Ambassador while promoting IMCD Core Values, you will assist in developing and maintaining ongoing relationships with customers, through effective and efficient management of your daily responsibilities outlined below. Building and maintaining strong relationships with customers and service providers is crucial for sustaining profitability. The role requires effective time management to meet customer expectations and deadlines, as well as employing creative problem-solving capabilities to assess situations, understand requests, determine root causes, and assign corrective actions.

Order Fulfillment:

Enter and process customer orders (warehouse and direct) with precision and accuracy.
Communicate inventory issues or concerns to both internal and external customers.
Manage customer requested delivery dates and communicate any issues.
Investigate and resolve discrepancies.
Prioritize and execute rush orders from both internal and external customers.
Navigate internal systems to retrieve necessary data (e.g., supplier contracts, agreements, quotes, samples, purchase history).
Communicate with accounts receivable to resolve credit issues.
Take responsibility to investigate, assist, communicate & resolve any discrepancies between Customer and IMCD (e.g., LSP missing picking lists or IMCD order documents, order details - product/quantity/lot/batch).
Take responsibility (i.e., inquire, follow up) to effectively communicate any inventory issues or concerns (both internal & external customers) to appropriate personnel.
Communicate & assist A/R in resolving customer credit issues.
Ability to prioritize, communicate and effectively execute all RUSH requests from both internal & external customers.
Assist with month-end closing by taking responsibility (review, inquire, update etc.) to ensure all sales orders are posted and shipped within the appropriate month.
Create and report on Monthly activities, related to open orders with past ship dates, OTIF performance, and any related assigned metrics.

Communication:

Enlist the assistance of appropriate internal personnel to resolve any concerns from both internal and external customers.
Accountable for open & timely communication with Senior Manager, Customer Care with respect to:

Vacation requests (e.g., ADP). Absenteeism (e.g., sick days, unplanned).

Issues & concerns within the Customer Care department and/or internal personnel.

Customer Complaints:

Initiate and manage cases within CRM/Salesforce to resolve issues within predetermined time frames.
Seek necessary information from both internal and external customers to investigate and respond to complaints.
Take immediate actions to meet customer needs (e.g., send replacement stock).
Assign actions to appropriate internal personnel to help resolve issues.
Maintain active communication and follow-up with both internal and external customers.
Acknowledge complaints within 24 business hours of receipt.
Assist with implementing and validating corrective/preventative actions to ensure customer satisfaction.

Administrative:

Initiate and follow up on credit requests.
Generate and follow up on returns (e.g., product, drums, totes).
Ensure CC360 requests are fulfilled with precision and efficiency.
Manage customer profiles, including dedicated accounts.
Retrieve, request, distribute, and fulfill documentation requests as required.
Respond to customer requests by actively seeking information.
Attend training sessions and department meetings with active participation.
Participate in department projects (e.g., process improvements, Customer Care University).
Qualify new customers and send credit applications if required.
Communicate new service fees and company policies to both internal and external customers.
Obtain customer-specific information (e.g., forecasts, releases off blankets).
Take responsibility to ensure personal inbox requests and CC360 Queue Requests, are fulfilled with precision, accuracy, and efficiency.
Effectively respond to all customer requests by actively seeking, inquiring/asking appropriate questions of both internal & external customers to obtain necessary information requested.

Compensation

Salary Range: $58,000 to $95,000 per annum

IMCD offers

We value our people and are proud to offer a competitive and comprehensive total rewards package, including:

Comprehensive group benefits
Flexible work schedules
A collaborative, innovative environment that encourages freedom to act and an entrepreneurial spirit

*IMCD Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

*This role is for an existing vacancy within our organization. Artificial intelligence is not used to screen, assess or select applicants for this vacancy.

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More about this job

Responsibilities

Process customer orders, requests, and complaints accurately and promptly, coordinating with internal teams and service providers to resolve issues and meet delivery expectations. Maintain customer relationships, manage administrative and credit-related requests, support month-end order and shipment reporting, and contribute to process improvements.

Requirements

The role calls for thorough knowledge of the business, its products, capabilities, suppliers, and customers’ industries and needs. Candidates should demonstrate professionalism, effective communication, time management, creative problem-solving, accuracy, and a commitment to customer service and continuous improvement; no specific education or years of experience are stated.

Skills

Customer Service
Order Processing
Order Fulfillment
Complaint Resolution
Problem-Solving
Inventory Management
Credit Issue Resolution
Time Management
Communication
Root Cause Analysis
Corrective and Preventive Actions
Salesforce
Customer Data Management
Month-End Closing
Continuous Improvement

Benefits

Comprehensive Group Benefits
Flexible Work Schedules
Collaborative, Innovative Environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Excellence
Order Fulfillment
Customer Orders
Inventory Issues
Rush Orders
Salesforce
CRM
CC360
Accounts Receivable
Credit Requests
Returns
Customer Complaints
Corrective Actions
Preventive Actions
Open Orders
OTIF Performance
Month-End Closing
Supplier Contracts
Customer Profiles
Credit Applications
Customer Forecasts
Service Fees
Process Improvement
Specialty Chemicals
Chemical Distribution
Customer Relationships

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