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Added 6 mins ago
T
Senior Manager Information Security
TD
Toronto, ON
- Full-time
Provide requirements for clear, decision‑ready dashboards and narratives for Domain Owners, senior leadership, and risk committees.
Added 6 mins ago
T
Senior IT Developer
TD
Toronto, ON
- Full-time
Added 6 mins ago
SL
Manager, Brand Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…consultative, collaborative approach, especially when dealing with senior…
Added 6 mins ago
CO
Manager of Operations Administration
City of St. Catharines
St. Catharines, ON
- Full-time
Three (3) years’ experience providing senior management/executive level administration and/or municipal administration. Municipal, public sector or not-for-profit experience is preferred.
Added 6 mins ago
C
Consultant, Process Engineering
CIBC
Toronto, ON
- Full-time
…guided by analysis and best practices and confidently present to senior leaders and…
Added 6 mins ago
C
Sr. Project Coordinator, IT
CIBC
Toronto, ON
- Full-time
As a member of CIBC’s team, the Senior Project Coordinator, IT is responsible for tracking, monitoring, and following up on requests for information received by a team. The role makes…
Added 6 mins ago
C
Associate, Mid-Market Investment Banking
CIBC
Toronto, ON
- Full-time
As an Associate, you will assist senior bankers in executing all facets of the group’s mandates. This will include researching industries, potential buyers and public valuation metrics;…
Added 6 mins ago
B
Director, T&O Operational Risk Officer - Capital Markets & Commercial Banking
BMO
Toronto, ON · FCP
- Full-time
The role serves as a trusted advisor to senior leadership, enhancing executive reporting through actionable risk insights, meaningful risk narratives, and a clear understanding of residual…
Added 6 mins ago
BH
Coordinator, Client Engagement, Partnership and Health Equity
Bruyère Health
Ottawa, ON
- Full-time
Strong facilitation, communication, and presentation skills, including the ability to engage audiences ranging from community members to senior leaders
Added 21 mins ago
Programmer Analyst Advisory(Mainframe Developer)
Scotiabank
Toronto, ON · Scarborough, ON
The Senior Mainframe Developer is responsible for the design, development, maintenance, and support of Commercial Lending applications. The successful candidate will work closely with…
Added 21 mins ago
Senior Total Wealth Planner - Vancouver, BC
Scotiabank
Vancouver, BC
Financial Planning is a key service provided to clients of Scotia Wealth Management. The Senior Total Wealth Planner is responsible to proactively provide comprehensive financial planning…
Added 21 mins ago
Senior Associate, Social & Brand Marketing
HelloFresh
Toronto, ON
We are looking for a Social & Brand Marketing Senior Associate to bring The Pets Table to life across social, content, creators, and customers. Reporting to the Brand Marketing Manager,…
Added 21 mins ago
Global Mobility - Expatriate Tax - Manager - Vancouver
EY
Vancouver, BC
Providing coaching, feedback, and performance guidance to Senior Tax Staff and Tax Staff
Added 21 mins ago
Global Mobility - Expatriate Tax - Senior Manager - Toronto
EY
Toronto, ON
We are currently seeking a Senior Manager to join our People Advisory Services – Mobility Tax practice in Toronto. Our People Advisory Services practice (PAS) provides high-quality…
Added 21 mins ago
E
Junior Thermal Mechanical Engineer
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
…manifolds, and modular cooling system assemblies, with guidance from senior…
Added 21 mins ago
TI
Buyer
TalentMinded Inc.
Toronto, ON · Scarborough, ON
- Full-time
…manufacturing. As you grow, there is potential to progress into a Senior Buyer role and explore broader leadership opportunities across Purchasing, Supply Chain, or Cost Estimation, with…
Added 21 mins ago
LP
Senior Administrator & Yardi Operations (Condominium)
Larlyn Property Management Ltd.
London, ON
- Full-time
As a senior member of the administration team, you will work closely with company executives to lead, coach, and transform an established group of property administrative professionals…
Added 35 mins ago
Airframe Materials & Processes (M&P) Specialist
Capgemini
Montreal, QC
Added 35 mins ago
O&
Sous Chef - O&B, Blue Mountain
Oliver & Bonacini
Collingwood, ON
- $55,000 to $60,000 CAD / year
- Full-time
…training, development and overall management of their cooks. Our Senior Sous Chefs are hands on with cooking and managing their…
Added 35 mins ago
C
Project Manager (Municipal Infrastructure)
Chandos
Calgary, AB
- $105,000 to $135,000 CAD / year
- Full-time
Ready to make a lasting impact through critical infrastructure? Join us as a Senior Project Manager and take the lead on projects that deliver safe, reliable services to the communities we…
Added 36 mins ago
KC
Data & AI Alliance Executive
KPMG Canada
Toronto, ON
- Full-time
Utilize CRM systems and analytics tools to track pipeline metrics, forecast revenue, and report progress to senior management.
Added 36 mins ago
CI
Talent Acquisition Specialist
Calian in Space & Technology
Ottawa, ON
- Full-time
Added 36 mins ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 50 mins ago
B
Senior Analyst, Data Analytics & Automation Solutions
BMO
Toronto, ON · FCP
- Full-time
Added 50 mins ago
Pharmacy Assistant, L1
CareRx
Burnaby, BC
At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care,…

IMCD Group

Bilingual Customer Excellence Associate

Brampton, ON, Canada

Salary Range: $58,000 to $95,000 per annum · Full-time

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Job details

Pay: Salary Range: $58,000 to $95,000 per annum
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

About IMCD Group

IMCD Group, headquartered in Rotterdam, The Netherlands, is a leading global partner for the distribution and formulation of speciality chemicals and ingredients. IMCD is a strong, innovative business partner and solutions provider for producers of consumer, industrial and durable goods in multiple business sectors: Advanced Materials, Beauty & Personal Care, Coatings & Construction, Food & Nutrition, Home Care I&I (Industrial & Institutional), Industrial Solutions, Lubricants & Energy, and Pharmaceuticals.

In partnership with our suppliers, we offer a broad and deep product portfolio. With our over 80 application laboratories across 60 countries, we co-create formulations and offer solutionsthat allow our business partners to make products with a positive impact on the world of today and tomorrow. Our teams focus on providing commercial and operational excellence, using the best digital and logistics tools available to create a world of opportunity for our partners.

In 2025,with over 5,200employees, IMCD realisedrevenues of EUR 4,779 million.IMCD N.V.’s shares are traded at Euronext Amsterdam (symbol: IMCD) and included in the Dutch ESG AEX index, as one of 25 companies within the AEX and AMX indices demonstrating best ESG practices.

Unleash a new element,Element [E]

IMCD has introduced a new, missingelement to the chemical periodictable - Element [E]. For us, it stands for our Employees and their Entrepreneurial mindset, the driving force behind our success.

IMCD Core Values

The Customer Excellence Associate embodies core values such as entrepreneurial spirit, freedom to act, partnership, integrity and trust, and financial discipline. They think like an owner, create value, drive the business forward, seek business opportunities, take decisive action, and learn from mistakes. They make informed decisions to capitalize on opportunities, encourage innovation, build relationships based on trust and mutual benefit, share information transparently, uphold high standards of integrity and trust, treat others with respect, take responsibility for actions, and handle finances with care.

Job opening

As a Customer Excellence Associate, your role involves processing customer orders, requests, and inquiries promptly and accurately to meet customer requirements. You need to have a thorough knowledge of the business, its capabilities, principals, products, and the customer's industry and needs. Treating both internal and external customers with professionalism, respect, courtesy, and a helpful attitude is essential. You will help customers efficiently, effectively, and accurately, utilizing available resources when necessary to exceed customer expectations. This includes assessing situations, understanding requests clearly, determining root causes, and assigning corrective actions. You will actively seek continuous improvement, including self-development, prioritize and manage time effectively to meet customer expectations and deadlines, and demonstrate effective and creative problem-solving capabilities.

Key Responsibilities

Acting as a Brand Ambassador while promoting IMCD Core Values, you will assist in developing and maintaining ongoing relationships with customers, through effective and efficient management of your daily responsibilities outlined below. Building and maintaining strong relationships with customers and service providers is crucial for sustaining profitability. The role requires effective time management to meet customer expectations and deadlines, as well as employing creative problem-solving capabilities to assess situations, understand requests, determine root causes, and assign corrective actions.

Order Fulfillment:

Enter and process customer orders (warehouse and direct) with precision and accuracy.
Communicate inventory issues or concerns to both internal and external customers.
Manage customer requested delivery dates and communicate any issues.
Investigate and resolve discrepancies.
Prioritize and execute rush orders from both internal and external customers.
Navigate internal systems to retrieve necessary data (e.g., supplier contracts, agreements, quotes, samples, purchase history).
Communicate with accounts receivable to resolve credit issues.
Take responsibility to investigate, assist, communicate & resolve any discrepancies between Customer and IMCD (e.g., LSP missing picking lists or IMCD order documents, order details - product/quantity/lot/batch).
Take responsibility (i.e., inquire, follow up) to effectively communicate any inventory issues or concerns (both internal & external customers) to appropriate personnel.
Communicate & assist A/R in resolving customer credit issues.
Ability to prioritize, communicate and effectively execute all RUSH requests from both internal & external customers.
Assist with month-end closing by taking responsibility (review, inquire, update etc.) to ensure all sales orders are posted and shipped within the appropriate month.
Create and report on Monthly activities, related to open orders with past ship dates, OTIF performance, and any related assigned metrics.

Communication:

Enlist the assistance of appropriate internal personnel to resolve any concerns from both internal and external customers.
Accountable for open & timely communication with Senior Manager, Customer Care with respect to:

Vacation requests (e.g., ADP). Absenteeism (e.g., sick days, unplanned).

Issues & concerns within the Customer Care department and/or internal personnel.

Customer Complaints:

Initiate and manage cases within CRM/Salesforce to resolve issues within predetermined time frames.
Seek necessary information from both internal and external customers to investigate and respond to complaints.
Take immediate actions to meet customer needs (e.g., send replacement stock).
Assign actions to appropriate internal personnel to help resolve issues.
Maintain active communication and follow-up with both internal and external customers.
Acknowledge complaints within 24 business hours of receipt.
Assist with implementing and validating corrective/preventative actions to ensure customer satisfaction.

Administrative:

Initiate and follow up on credit requests.
Generate and follow up on returns (e.g., product, drums, totes).
Ensure CC360 requests are fulfilled with precision and efficiency.
Manage customer profiles, including dedicated accounts.
Retrieve, request, distribute, and fulfill documentation requests as required.
Respond to customer requests by actively seeking information.
Attend training sessions and department meetings with active participation.
Participate in department projects (e.g., process improvements, Customer Care University).
Qualify new customers and send credit applications if required.
Communicate new service fees and company policies to both internal and external customers.
Obtain customer-specific information (e.g., forecasts, releases off blankets).
Take responsibility to ensure personal inbox requests and CC360 Queue Requests, are fulfilled with precision, accuracy, and efficiency.
Effectively respond to all customer requests by actively seeking, inquiring/asking appropriate questions of both internal & external customers to obtain necessary information requested.

Compensation

Salary Range: $58,000 to $95,000 per annum

IMCD offers

We value our people and are proud to offer a competitive and comprehensive total rewards package, including:

Comprehensive group benefits
Flexible work schedules
A collaborative, innovative environment that encourages freedom to act and an entrepreneurial spirit

*IMCD Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

*This role is for an existing vacancy within our organization. Artificial intelligence is not used to screen, assess or select applicants for this vacancy.

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More about this job

Responsibilities

Process customer orders, requests, and complaints accurately and promptly, coordinating with internal teams and service providers to resolve issues and meet delivery expectations. Maintain customer relationships, manage administrative and credit-related requests, support month-end order and shipment reporting, and contribute to process improvements.

Requirements

The role calls for thorough knowledge of the business, its products, capabilities, suppliers, and customers’ industries and needs. Candidates should demonstrate professionalism, effective communication, time management, creative problem-solving, accuracy, and a commitment to customer service and continuous improvement; no specific education or years of experience are stated.

Skills

Customer Service
Order Processing
Order Fulfillment
Complaint Resolution
Problem-Solving
Inventory Management
Credit Issue Resolution
Time Management
Communication
Root Cause Analysis
Corrective and Preventive Actions
Salesforce
Customer Data Management
Month-End Closing
Continuous Improvement

Benefits

Comprehensive Group Benefits
Flexible Work Schedules
Collaborative, Innovative Environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Excellence
Order Fulfillment
Customer Orders
Inventory Issues
Rush Orders
Salesforce
CRM
CC360
Accounts Receivable
Credit Requests
Returns
Customer Complaints
Corrective Actions
Preventive Actions
Open Orders
OTIF Performance
Month-End Closing
Supplier Contracts
Customer Profiles
Credit Applications
Customer Forecasts
Service Fees
Process Improvement
Specialty Chemicals
Chemical Distribution
Customer Relationships

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