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Added 10 mins ago
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Project Manager - AJISS Performance Management
Thales
Ottawa, ON
- Full-time
Thales has a vacancy for a Project Manager (PM) who will be responsible and accountable for the delivery of the assigned project, its business rhythm and all associated governance aspects…
Added 10 mins ago
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Senior IT Developer
TD
Toronto, ON
- Full-time
…solution with overall accountability for the technical design and delivery of the System Design Specification (SDS) and is largely focused on large-scale, complex or enterprise projects.…
Added 10 mins ago
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Data Engineer Intern/Co-op (Winter 2027)
TD
Toronto, ON
- Full-time
…group, specifically working on TD’s big data platform (Data-as-a-service or DaaS). Job responsibilities for a Data Engineer Intern/Co-op may vary by area. They may include, but are not…
Added 10 mins ago
CC
Core Software Developer
Circle Cardiovascular Imaging
Calgary, AB
- Full-time
…architects, and quality assurance analysts as a team to ensure delivery of quality software…
Added 10 mins ago
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Manager - Supply Chain
MineSense
Vancouver, BC
- Full-time
The Manager, Supply Chain leads the planning, inventory, logistics, shipping and receiving activities that keep MineSense's manufacturing operations, field services, and customer…
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Director, T&O Operational Risk Officer - Capital Markets & Commercial Banking
BMO
Toronto, ON · FCP
- Full-time
Delivery of integrated operational risk reviews that provide a holistic view of risks, controls, dependencies, and operational outcomes.
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Strategic Change Manager
BMO
AB · BC · Toronto, ON · BMOPLACE
- Full-time
Knowledge of business analysis, project delivery practices and standards across the project lifecycle - In-depth.
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Private Banking Officer
BMO
London, ON
- Full-time
Supports the delivery of an exceptional customer experience to private banking clients. Provides a superior level of courteous, knowledgeable and professional service to all existing and…
Added 10 mins ago
CS
Generalist, People & Culture - Canem Systems
Canem Systems Ltd.
Mississauga, ON · Canem Mississauga
- Full-time
Canem Systems is a leading full-service electrical and mechanical contractor, offering comprehensive services across Canada. Our expertise spans design assistance, pre-construction,…
Added 25 mins ago
Manager, Underwriting - Programs & Operations - WSI
Wawanesa Insurance
Toronto, ON · North York - Toronto, ON (Hybr, ON
The Manager, Underwriting – Programs & Operations leads underwriting, portfolio management, reinsurance coordination and operations for the Programs division. The role ensures business…
Added 25 mins ago
Team Lead -Business Banking - Greater Ottawa
Scotiabank
Ottawa, ON
…coaches their team to do the same. The Team Lead is a direct manager, player coach and the centre of SB expertise for their assigned territory and has shared accountabilities with Branch…
Added 25 mins ago
Senior Supervisor Construction
Gibson Energy
Edmonton, AB · Hardisty, AB · AB · Calgary, AB
…continuous improvement opportunities that strengthen project delivery practices and Gibson Energy’s Operations Excellence Management System…
Added 25 mins ago
Manager, Information and Dispute Resolution (Designated)
The Government of Nova Scotia
Halifax, NS
As the Manager, Information and Dispute Resolution, you will play an important leadership role in supporting the effective delivery of inquiry and dispute resolution services within the…
Added 25 mins ago
Global Mobility - Expatriate Tax - Manager - Vancouver
EY
Vancouver, BC
As a Manager within our Mobility – Expatriate Tax team, you will lead the delivery of cross‑border tax services for globally mobile employees, executives, and their employers. You will…
Added 25 mins ago
Trade Analyst
Government of Alberta
Calgary, AB
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career…
Added 40 mins ago
TO
Supervisor Roads - Temporary
Township of Springwater
Elmvale, ON · Midhurst, ON
- Full-time
Reporting to the Manager, Roads, as part of a team of three (3), the position is responsible for providing daily leadership, scheduling, coordination, and oversight of unionized frontline…
Added 40 mins ago
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Gérant(e) de Magasin/Retail Store Manager (6-Month Contract) - Galeries D'Anjou
Lindt & Sprüngli USA
Montreal, QC · LCA - CAN - Retail - Galeries d'Anjou - QC
- Full-time
Promouvoir les valeurs du service exemplaire à la clientèle, en donnant l'exemple et en établissant des directives adéquates.
Added 40 mins ago
L&
Gérant(e) de Magasin/Retail Store Manager (6-Month Contract) - Galeries D'Anjou
Lindt & Sprüngli (Canada), Inc
Montreal, QC · LCA - CAN - Retail - Galeries d'Anjou - QC
- Full-time
Promouvoir les valeurs du service exemplaire à la clientèle, en donnant l'exemple et en établissant des directives adéquates.
Added 40 mins ago
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Manager, HR Services
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
Identify, prioritize, and implement opportunities to enhance HR service delivery through process optimization, AI, automation, and other enabling technologies, including employee and…
Added 40 mins ago
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Product Manager - Senior
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Seeking a Senior Product Manager with mandatory healthcare experience to lead product strategy, roadmap development, and backlog prioritization for enterprise digital health integrations.…
Added 40 mins ago
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Production Support Analyst Akamai
TechDoQuest
Toronto, ON
- Contract
Akamai Delivery Configurations include modules like: Adaptive Image Compression, Content Targeting/EdgeScape, Device Characterization, Edge Redirector Cloudlet, Enhanced Secure Delivery,…
Added 55 mins ago
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Senior Analyst, Data Analytics & Automation Solutions
BMO
Toronto, ON · FCP
- Full-time
Develops tools and delivers training programs for use of reporting tools and self-serve analytics by non-analytical end users; may include delivery of training to audiences.
Added 55 mins ago
Propane Specialist - Driver
Superior Plus Propane Talent Acquisition
Moncton, NB
Reporting to the District Manager and collaborating daily with the Delivery or Service Coordinator, the primary responsibility of the Propane Specialist is to deliver propane. The propane…
Added 55 mins ago
Finance Strategic Business Advisor
University of Saskatchewan
Saskatoon, SK
…implement broader Administration initiatives. Reporting to the Manager, Finance Advisory Services, the SBA is a strategic finance partner, providing support to leadership in colleges or…
Added 55 mins ago
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Workshop Manager - Service Operations
Sandvik
Saskatoon, SK
- Full-time
Workshop Operations Manager - Mechanical Cutting

IMCD Group

Bilingual Customer Excellence Associate

Brampton, ON, Canada

Salary Range: $58,000 to $95,000 per annum · Full-time

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Job details

Pay: Salary Range: $58,000 to $95,000 per annum
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

About IMCD Group

IMCD Group, headquartered in Rotterdam, The Netherlands, is a leading global partner for the distribution and formulation of speciality chemicals and ingredients. IMCD is a strong, innovative business partner and solutions provider for producers of consumer, industrial and durable goods in multiple business sectors: Advanced Materials, Beauty & Personal Care, Coatings & Construction, Food & Nutrition, Home Care I&I (Industrial & Institutional), Industrial Solutions, Lubricants & Energy, and Pharmaceuticals.

In partnership with our suppliers, we offer a broad and deep product portfolio. With our over 80 application laboratories across 60 countries, we co-create formulations and offer solutionsthat allow our business partners to make products with a positive impact on the world of today and tomorrow. Our teams focus on providing commercial and operational excellence, using the best digital and logistics tools available to create a world of opportunity for our partners.

In 2025,with over 5,200employees, IMCD realisedrevenues of EUR 4,779 million.IMCD N.V.’s shares are traded at Euronext Amsterdam (symbol: IMCD) and included in the Dutch ESG AEX index, as one of 25 companies within the AEX and AMX indices demonstrating best ESG practices.

Unleash a new element,Element [E]

IMCD has introduced a new, missingelement to the chemical periodictable - Element [E]. For us, it stands for our Employees and their Entrepreneurial mindset, the driving force behind our success.

IMCD Core Values

The Customer Excellence Associate embodies core values such as entrepreneurial spirit, freedom to act, partnership, integrity and trust, and financial discipline. They think like an owner, create value, drive the business forward, seek business opportunities, take decisive action, and learn from mistakes. They make informed decisions to capitalize on opportunities, encourage innovation, build relationships based on trust and mutual benefit, share information transparently, uphold high standards of integrity and trust, treat others with respect, take responsibility for actions, and handle finances with care.

Job opening

As a Customer Excellence Associate, your role involves processing customer orders, requests, and inquiries promptly and accurately to meet customer requirements. You need to have a thorough knowledge of the business, its capabilities, principals, products, and the customer's industry and needs. Treating both internal and external customers with professionalism, respect, courtesy, and a helpful attitude is essential. You will help customers efficiently, effectively, and accurately, utilizing available resources when necessary to exceed customer expectations. This includes assessing situations, understanding requests clearly, determining root causes, and assigning corrective actions. You will actively seek continuous improvement, including self-development, prioritize and manage time effectively to meet customer expectations and deadlines, and demonstrate effective and creative problem-solving capabilities.

Key Responsibilities

Acting as a Brand Ambassador while promoting IMCD Core Values, you will assist in developing and maintaining ongoing relationships with customers, through effective and efficient management of your daily responsibilities outlined below. Building and maintaining strong relationships with customers and service providers is crucial for sustaining profitability. The role requires effective time management to meet customer expectations and deadlines, as well as employing creative problem-solving capabilities to assess situations, understand requests, determine root causes, and assign corrective actions.

Order Fulfillment:

Enter and process customer orders (warehouse and direct) with precision and accuracy.
Communicate inventory issues or concerns to both internal and external customers.
Manage customer requested delivery dates and communicate any issues.
Investigate and resolve discrepancies.
Prioritize and execute rush orders from both internal and external customers.
Navigate internal systems to retrieve necessary data (e.g., supplier contracts, agreements, quotes, samples, purchase history).
Communicate with accounts receivable to resolve credit issues.
Take responsibility to investigate, assist, communicate & resolve any discrepancies between Customer and IMCD (e.g., LSP missing picking lists or IMCD order documents, order details - product/quantity/lot/batch).
Take responsibility (i.e., inquire, follow up) to effectively communicate any inventory issues or concerns (both internal & external customers) to appropriate personnel.
Communicate & assist A/R in resolving customer credit issues.
Ability to prioritize, communicate and effectively execute all RUSH requests from both internal & external customers.
Assist with month-end closing by taking responsibility (review, inquire, update etc.) to ensure all sales orders are posted and shipped within the appropriate month.
Create and report on Monthly activities, related to open orders with past ship dates, OTIF performance, and any related assigned metrics.

Communication:

Enlist the assistance of appropriate internal personnel to resolve any concerns from both internal and external customers.
Accountable for open & timely communication with Senior Manager, Customer Care with respect to:

Vacation requests (e.g., ADP). Absenteeism (e.g., sick days, unplanned).

Issues & concerns within the Customer Care department and/or internal personnel.

Customer Complaints:

Initiate and manage cases within CRM/Salesforce to resolve issues within predetermined time frames.
Seek necessary information from both internal and external customers to investigate and respond to complaints.
Take immediate actions to meet customer needs (e.g., send replacement stock).
Assign actions to appropriate internal personnel to help resolve issues.
Maintain active communication and follow-up with both internal and external customers.
Acknowledge complaints within 24 business hours of receipt.
Assist with implementing and validating corrective/preventative actions to ensure customer satisfaction.

Administrative:

Initiate and follow up on credit requests.
Generate and follow up on returns (e.g., product, drums, totes).
Ensure CC360 requests are fulfilled with precision and efficiency.
Manage customer profiles, including dedicated accounts.
Retrieve, request, distribute, and fulfill documentation requests as required.
Respond to customer requests by actively seeking information.
Attend training sessions and department meetings with active participation.
Participate in department projects (e.g., process improvements, Customer Care University).
Qualify new customers and send credit applications if required.
Communicate new service fees and company policies to both internal and external customers.
Obtain customer-specific information (e.g., forecasts, releases off blankets).
Take responsibility to ensure personal inbox requests and CC360 Queue Requests, are fulfilled with precision, accuracy, and efficiency.
Effectively respond to all customer requests by actively seeking, inquiring/asking appropriate questions of both internal & external customers to obtain necessary information requested.

Compensation

Salary Range: $58,000 to $95,000 per annum

IMCD offers

We value our people and are proud to offer a competitive and comprehensive total rewards package, including:

Comprehensive group benefits
Flexible work schedules
A collaborative, innovative environment that encourages freedom to act and an entrepreneurial spirit

*IMCD Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

*This role is for an existing vacancy within our organization. Artificial intelligence is not used to screen, assess or select applicants for this vacancy.

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More about this job

Responsibilities

Process customer orders, requests, and complaints accurately and promptly, coordinating with internal teams and service providers to resolve issues and meet delivery expectations. Maintain customer relationships, manage administrative and credit-related requests, support month-end order and shipment reporting, and contribute to process improvements.

Requirements

The role calls for thorough knowledge of the business, its products, capabilities, suppliers, and customers’ industries and needs. Candidates should demonstrate professionalism, effective communication, time management, creative problem-solving, accuracy, and a commitment to customer service and continuous improvement; no specific education or years of experience are stated.

Skills

Customer Service
Order Processing
Order Fulfillment
Complaint Resolution
Problem-Solving
Inventory Management
Credit Issue Resolution
Time Management
Communication
Root Cause Analysis
Corrective and Preventive Actions
Salesforce
Customer Data Management
Month-End Closing
Continuous Improvement

Benefits

Comprehensive Group Benefits
Flexible Work Schedules
Collaborative, Innovative Environment

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Excellence
Order Fulfillment
Customer Orders
Inventory Issues
Rush Orders
Salesforce
CRM
CC360
Accounts Receivable
Credit Requests
Returns
Customer Complaints
Corrective Actions
Preventive Actions
Open Orders
OTIF Performance
Month-End Closing
Supplier Contracts
Customer Profiles
Credit Applications
Customer Forecasts
Service Fees
Process Improvement
Specialty Chemicals
Chemical Distribution
Customer Relationships

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