Account Coordinator

Job Title: Account Coordinator

Location: Toronto, ON (Hybrid, 3 Days Onsite)

Duration: 12 Months Contract with possible extension

French is Asset

Job Description:

Who You Are:

• We are looking for an individual to provide ongoing support to strategic retail partners (convenience & pharmacy brands) across Canada and to set them up for success.
• This individual has excellent communication and problem-solving skills, enjoys building relationships and being customer obsessed, and has a process-driven mindset, with a go-getter attitude.
• You'll be given the opportunity to shape the retail experience.

What You'll Do:

• Working closely with the Client Success team to build relationships with key merchants including strategic national retail partners and being the point of escalation for questions from partners.
• Coordinate large scale menu optimizations, ensure locations are equipped / online with the right level of support, advising internal teams on retailer / menu best practices.
• Working closely with the partner manager, coordinating new launches on the platform for Strategic and Enterprise brands. Including; menu creation, location support, tracking new performance, handling ad hoc operational questions from partners and support tasks with the partner manager.

What You'll Need:

• Proficient verbal and written communication in English & French.
• Minimum 1-2 years' experience in customer service / client facing role with a focus on building customer relationships.
• A collaborative personality - people like working with you. Ability to prioritize and juggle multiple activities at once.
• Ability to thrive in an ever-changing, ambiguous environment. Excellent written and verbal communication skills with a highly organized and detail-oriented mindset.
• Knowledge of Salesforce and proficient use of AI tools is a bonus

HM Notes-

• New Location Onboarding & Launch Coordination: Coordinate new location launches, including menu creation, equipping locations, and tracking early performance.
• Partner Support & Escalation Management: Serve as the primary point of contact for strategic national retail partners to address operational questions, support needs, and issue escalations.
• Menu Optimization, Merchandising & Reporting: Execute large-scale menu optimizations, merchandise the storefronts for each brand, track and provide insight on merchant performance