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Added 3 mins ago
SS
PSW Supervisor |Temporary Full Time - 12 months| Days
Sienna Senior Living
Old Stittsville, ON · Stittsville, ON
- Full-time
Reporting to the ADOCs, you’ll work with the senior management team to lead and coordinate resident personal care services. You’ll guide and support PSWs to deliver compassionate, quality…
Added 3 mins ago
SS
PSW Supervisor |Temporary Full Time - 12 months| Evenings
Sienna Senior Living
Old Stittsville, ON · Stittsville, ON
- Full-time
Reporting to the ADOCs, you’ll work with the senior management team to lead and coordinate resident personal care services. You’ll guide and support PSWs to deliver compassionate, quality…
Added 3 mins ago
UT
Conduct Programs Specialist- #26-27834
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- $44.99 CAD / hour
- Contract
Support the Authorized Communication Channels (“ACC”) self-certification campaign on a quarterly basis - Pull reporting for the self-certification ACC campaigns and provide to business…
Added 3 mins ago
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- Contract
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Lead functional, API, integration, regression and end-to-end testing.
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Senior Analyst, Accounting & Tax
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- Full-time
…this role, you will play a key part in accounting, financial reporting, tax compliance, audits, and working capital management, while partnering closely with local finance stakeholders to…
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Account Development Representative
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- $80,000 to $100,000 CAD / year
- Full-time
Reporting to the VP of Sales, the Account Development Representative (ADR) is responsible in assisting the Sales Channel by attracting and qualifying prospects that are evaluating and…
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IS
Quality Engineering Lead
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- Contract
Lead functional, API, integration, regression, negative, and end-to-end testing activities across applications and services.
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- $32 CAD / hour
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We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own…
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Data Architect
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- Contract
This role is crucial in ensuring that data assets are structured, integrated, and optimized for analytics, reporting, and operational efficiency.
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Director, Language & Learning
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Ottawa, ON
- Full-time
The Assembly of First Nations (AFN) is seeking an experienced Director to lead the Language and Learning sector and build, develop, and motivate the team to successfully achieve the Branch…
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- Full-time
…teams, the Paid Social Manager oversees campaign delivery, reporting, regulatory considerations, and the development of paid social…
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- Full-time
Reporting into the Director, Investment Resources, the Principal, Trade Support will lead a global team operating across London, Toronto, Vancouver, and Gurugram, India. The role has…
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Ottawa, ON · Kanata, ON
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Lead root cause analysis & lessons learned after customer-impacting events
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Calgary, AB
- Full-time
Tri Innovations is seeking an experienced Manager, Project Controls to lead project controls across a portfolio of EPC, industrial, infrastructure, and rail projects.
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 Plan, organize, lead, controls, and evaluate all site activities.
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Lead residence occupancy strategies and admissions operations.
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- Full-time
Ganong is seeking a Quality Systems Manager to lead our Quality Assurance team and drive the continued development of our quality management systems. This key leadership role is responsible…
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You also lead and undertake the development and evaluation of corporate and departmental administrative policies and programs assigned to the BSS, and provide expertise to management and…
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…KEV operates at the intersection of payments, accounting, and reporting, where complexity is high and engineering excellence matters. Headquartered in Toronto with teams across North…
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Senior Manager, Fund Accounting, Private Markets
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…controlled delivery of NAVs, financial statements and investor reporting. This role leads planning and execution, provides technical review and guidance, escalates risks and opportunities,…
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Maintenance & Project Manager
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…maintenance and operational requirements are met. On-Site Execution Lead: Take full ownership of on-site project management during construction and installation, including schedule and…
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IMDEX

Global Account Manager

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

The Global Account Manager owns IMDEX’s strategic relationship with a portfolio of major global mining and resources customers. The role connects customer priorities across corporate, regional and site levels with IMDEX’s full portfolio of technologies, software and services. It develops trusted senior relationships, creates and executes multi-year account strategies, coordinates IMDEX globally, and converts customer challenges into scalable solutions and sustainable commercial growth.

Success requires a global enterprise mindset: balancing long-term strategic partnership with disciplined opportunity execution, while providing customers with a consistent experience across geographies and enabling IMDEX teams to act as one coordinated partner.

ACCOUNTABILITY AND EXPECTED OUTCOMES

Own the global account strategy for assigned customers, including a clear value proposition, stakeholder map, growth priorities, competitive position, risks and a rolling multi-year roadmap.
Build executive relationships with senior customer decision-makers and influencers across corporate functions, regions and operating assets, positioning IMDEX as a trusted strategic partner.
Develop deep customer insight into business priorities, operating workflows, technology strategies, procurement models, performance challenges and investment drivers.
Create measurable customer value by shaping integrated solutions across the IMDEX portfolio and linking them to improved safety, productivity, decision quality, sustainability and operating performance.
Grow profitable revenue and share of wallet by identifying enterprise-wide opportunities, expanding successful solutions across sites and regions, and developing new commercial pathways for emerging technologies.
Lead complex opportunities from early engagement through business case development, proposal, negotiation, contracting and transition to implementation, with commercial terms that protect value for both IMDEX and the customer.
Coordinate IMDEX globally across regional management, operations, product, technical, commercial, legal, finance and executive leadership so the customer receives a consistent and joined-up experience.
Establish account governance and an effective engagement rhythm, including executive sponsorship, regular account reviews, opportunity prioritization, issue escalation and clear internal ownership.
Influence without direct authority, aligning regional and functional teams behind the account strategy while respecting local customer relationships, delivery responsibilities and commercial governance.
Translate strategic needs and market intelligence into actionable input for product strategy, solution development and investment priorities, while setting realistic expectations with customers.
Protect customer confidence by ensuring commitments are clear, delivery risks are surfaced early, customer issues are resolved at the appropriate level and lessons are shared across IMDEX.
Maintain commercial discipline through accurate CRM information, high-quality pipeline and forecast inputs, account performance tracking, contract awareness and timely reporting of risks and opportunities.
Represent IMDEX externally at senior customer forums and relevant industry events, communicating complex technical and commercial propositions with clarity and credibility.
Demonstrate IMDEX behaviors by speaking up with confidence and respect, being accountable for commitments, engaging others in decisions and building collaborative relationships across cultures and geographies.
Lead safely and responsibly by complying with IMDEX health, safety, environment, risk, compliance and Code of Conduct requirements, and by raising concerns through the appropriate channels.

QUALIFICATIONS, SKILLS AND EXPERIENCE

Significant senior-level experience in global or strategic account management, business development, enterprise solution selling or a comparable commercial leadership role.
Demonstrated success managing complex, multi-region customers and developing senior relationships within mining, resources, industrial technology or a similarly complex B2B environment.
Strong understanding of the mining value chain, customer operating models and the commercial adoption of technology, software and services.
Proven ability to create strategic account plans, originate and shape complex opportunities, build compelling business cases, and negotiate high-value, long-term commercial arrangements.
Commercial and financial acumen, including value-based selling, pricing, margin awareness, contracting, forecasting and risk management.
Ability to connect technical capabilities with customer outcomes and communicate complex solutions clearly to executive, operational, technical and procurement stakeholders.
Highly developed influencing, facilitation and stakeholder management skills, with the ability to mobilize cross-functional teams without relying on formal authority.
Excellent written, verbal and presentation skills in English. Additional language capability relevant to assigned accounts is advantageous.
Relevant tertiary qualification in business, engineering, geoscience, mining, technology or a related discipline, or equivalent practical experience.
Ability and willingness to travel internationally and work effectively across time zones, cultures and organizational boundaries.

HIGHLY REGARDED

Existing senior-level networks within major global mining and resources companies.
Experience scaling technology-enabled solutions across multiple operations, regions or business units.
Experience working for a mining company, METS provider, industrial technology business or specialist consultancy.

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More about this job

Responsibilities

Own strategic relationships and multi-year account strategies for major global mining and resources customers, developing executive partnerships and growing profitable revenue across IMDEX’s portfolio. Lead complex opportunities and coordinate global teams to deliver consistent customer experiences, protect commercial value, resolve issues, and translate customer needs into actionable product and solution input.

Requirements

Requires significant senior-level experience in strategic or global account management, business development, enterprise solution selling, or comparable commercial leadership, with success managing complex multi-region customers. Candidates should bring mining or similarly complex B2B industry knowledge, strong commercial and negotiation skills, the ability to influence cross-functional teams, excellent English communication, and willingness to travel internationally; a relevant tertiary qualification or equivalent experience is expected.

Skills

Global Account Management
Strategic Account Planning
Executive Relationship Building
Mining Industry Knowledge
Business Development
Enterprise Solution Selling
Opportunity Management
Value-Based Selling
Commercial Negotiation
Financial Acumen
Forecasting
Risk Management
Stakeholder Management
Cross-Functional Leadership
Customer Value Creation
CRM Management

Visa sponsorship

Not detected in the job text

Keywords

Global Account Management
Strategic Account Strategy
Mining
Resources
Mining Value Chain
Enterprise Solution Selling
Business Development
Technology
Software
Services
Executive Relationships
Stakeholder Mapping
Value-Based Selling
Business Case Development
Commercial Negotiation
Contracting
Pricing
Margin Management
CRM
Pipeline Management
Forecasting
Risk Management
Account Governance
Cross-Functional Coordination
Customer Value
Product Strategy
Solution Development
Health, Safety, Environment And Compliance
International Travel

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