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Added 4 mins ago
T
Manager, Digital Marketing Delivery - 12-month contract - Tangerine
Tangerine
Toronto, ON
- Contract
Partner cross-functionally within Marketing, Client experience, customer insights, product management, contact centers, etc. to effectively develop and execute growth and retention focused…
Added 4 mins ago
NF
Director, Corporate Underwriting, Specialty Risk, Programs & Travel
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Calgary, AB · Vancouver, BC · Halifax, NS · Toronto, ON · Montreal, QC
- Full-time
- Other
…Combining deep technical expertise with strategic leadership, you partner with underwriting profit centres and cross-functional teams to drive profitable growth, strengthen underwriting…
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Review assigned work orders and partner with available systems to track completion.
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Senior Director, Data Architecture & Engineering
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- Full-time
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Recruitment and HR Coordinator
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Customer Experience Manager
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- From $42,500 CAD / year
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Partner on regular visual merchandising assessments; provide product, customer experience, and sales insight
Added 19 mins ago
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Location Coordinator | Toronto
Laurus Lifestyles
Toronto, ON
- Full-time
As we expand our programming into Toronto, we are excited to partner with Rosedale Day School to bring the Laurus experience to families in the downtown Toronto community.
Added 19 mins ago
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Graphic Designer
BGBx
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- Full-time
…breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives,…
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At Nelson Motors and Equipment, we're proud to be a trusted partner in our agricultural community. Our customers count on us for dependable service, expert support, and a shop experience…
Added 19 mins ago
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- Full-time
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Added 19 mins ago
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Parts Lead
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Agriculture Equipment Technician
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Toronto, ON
- $23 to $30 CAD / hour
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Added 19 mins ago
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Senior Advisor, Product Line Management, Maintenance & Managed Services
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Added 19 mins ago
NM
Agriculture Equipment Technician
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Avonlea, SK
- Full-time
At Nelson Motors and Equipment, we're proud to be a trusted partner in our agricultural community. Our customers count on us for dependable service, expert support, and a shop experience…
Added 19 mins ago
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Agriculture Equipment Technician
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Estevan, SK
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At Nelson Motors and Equipment, we're proud to be a trusted partner in our agricultural community. Our customers count on us for dependable service, expert support, and a shop experience…
Added 19 mins ago
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Software Engineering Manager Risk Management Platform
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- Full-time
Partner with front-end devs and set sprint roadmap.
Added 19 mins ago
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Human Resources Lead, M&A Integration
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- $80,000 to $110,000 CAD / year
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Added 19 mins ago
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Data Engineer - Snowflake, dbtCore/Cloud, AWS
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- Full-time
…hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be…
Added 19 mins ago
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Quality and Patient Safety Leader
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Toronto, ON · Scarborough, ON
- Full-time
…community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care…
Added 19 mins ago
MM
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IMDEX

Global Account Manager

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

The Global Account Manager owns IMDEX’s strategic relationship with a portfolio of major global mining and resources customers. The role connects customer priorities across corporate, regional and site levels with IMDEX’s full portfolio of technologies, software and services. It develops trusted senior relationships, creates and executes multi-year account strategies, coordinates IMDEX globally, and converts customer challenges into scalable solutions and sustainable commercial growth.

Success requires a global enterprise mindset: balancing long-term strategic partnership with disciplined opportunity execution, while providing customers with a consistent experience across geographies and enabling IMDEX teams to act as one coordinated partner.

ACCOUNTABILITY AND EXPECTED OUTCOMES

Own the global account strategy for assigned customers, including a clear value proposition, stakeholder map, growth priorities, competitive position, risks and a rolling multi-year roadmap.
Build executive relationships with senior customer decision-makers and influencers across corporate functions, regions and operating assets, positioning IMDEX as a trusted strategic partner.
Develop deep customer insight into business priorities, operating workflows, technology strategies, procurement models, performance challenges and investment drivers.
Create measurable customer value by shaping integrated solutions across the IMDEX portfolio and linking them to improved safety, productivity, decision quality, sustainability and operating performance.
Grow profitable revenue and share of wallet by identifying enterprise-wide opportunities, expanding successful solutions across sites and regions, and developing new commercial pathways for emerging technologies.
Lead complex opportunities from early engagement through business case development, proposal, negotiation, contracting and transition to implementation, with commercial terms that protect value for both IMDEX and the customer.
Coordinate IMDEX globally across regional management, operations, product, technical, commercial, legal, finance and executive leadership so the customer receives a consistent and joined-up experience.
Establish account governance and an effective engagement rhythm, including executive sponsorship, regular account reviews, opportunity prioritization, issue escalation and clear internal ownership.
Influence without direct authority, aligning regional and functional teams behind the account strategy while respecting local customer relationships, delivery responsibilities and commercial governance.
Translate strategic needs and market intelligence into actionable input for product strategy, solution development and investment priorities, while setting realistic expectations with customers.
Protect customer confidence by ensuring commitments are clear, delivery risks are surfaced early, customer issues are resolved at the appropriate level and lessons are shared across IMDEX.
Maintain commercial discipline through accurate CRM information, high-quality pipeline and forecast inputs, account performance tracking, contract awareness and timely reporting of risks and opportunities.
Represent IMDEX externally at senior customer forums and relevant industry events, communicating complex technical and commercial propositions with clarity and credibility.
Demonstrate IMDEX behaviors by speaking up with confidence and respect, being accountable for commitments, engaging others in decisions and building collaborative relationships across cultures and geographies.
Lead safely and responsibly by complying with IMDEX health, safety, environment, risk, compliance and Code of Conduct requirements, and by raising concerns through the appropriate channels.

QUALIFICATIONS, SKILLS AND EXPERIENCE

Significant senior-level experience in global or strategic account management, business development, enterprise solution selling or a comparable commercial leadership role.
Demonstrated success managing complex, multi-region customers and developing senior relationships within mining, resources, industrial technology or a similarly complex B2B environment.
Strong understanding of the mining value chain, customer operating models and the commercial adoption of technology, software and services.
Proven ability to create strategic account plans, originate and shape complex opportunities, build compelling business cases, and negotiate high-value, long-term commercial arrangements.
Commercial and financial acumen, including value-based selling, pricing, margin awareness, contracting, forecasting and risk management.
Ability to connect technical capabilities with customer outcomes and communicate complex solutions clearly to executive, operational, technical and procurement stakeholders.
Highly developed influencing, facilitation and stakeholder management skills, with the ability to mobilize cross-functional teams without relying on formal authority.
Excellent written, verbal and presentation skills in English. Additional language capability relevant to assigned accounts is advantageous.
Relevant tertiary qualification in business, engineering, geoscience, mining, technology or a related discipline, or equivalent practical experience.
Ability and willingness to travel internationally and work effectively across time zones, cultures and organizational boundaries.

HIGHLY REGARDED

Existing senior-level networks within major global mining and resources companies.
Experience scaling technology-enabled solutions across multiple operations, regions or business units.
Experience working for a mining company, METS provider, industrial technology business or specialist consultancy.

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More about this job

Responsibilities

Own strategic relationships and multi-year account strategies for major global mining and resources customers, developing executive partnerships and growing profitable revenue across IMDEX’s portfolio. Lead complex opportunities and coordinate global teams to deliver consistent customer experiences, protect commercial value, resolve issues, and translate customer needs into actionable product and solution input.

Requirements

Requires significant senior-level experience in strategic or global account management, business development, enterprise solution selling, or comparable commercial leadership, with success managing complex multi-region customers. Candidates should bring mining or similarly complex B2B industry knowledge, strong commercial and negotiation skills, the ability to influence cross-functional teams, excellent English communication, and willingness to travel internationally; a relevant tertiary qualification or equivalent experience is expected.

Skills

Global Account Management
Strategic Account Planning
Executive Relationship Building
Mining Industry Knowledge
Business Development
Enterprise Solution Selling
Opportunity Management
Value-Based Selling
Commercial Negotiation
Financial Acumen
Forecasting
Risk Management
Stakeholder Management
Cross-Functional Leadership
Customer Value Creation
CRM Management

Visa sponsorship

Not detected in the job text

Keywords

Global Account Management
Strategic Account Strategy
Mining
Resources
Mining Value Chain
Enterprise Solution Selling
Business Development
Technology
Software
Services
Executive Relationships
Stakeholder Mapping
Value-Based Selling
Business Case Development
Commercial Negotiation
Contracting
Pricing
Margin Management
CRM
Pipeline Management
Forecasting
Risk Management
Account Governance
Cross-Functional Coordination
Customer Value
Product Strategy
Solution Development
Health, Safety, Environment And Compliance
International Travel

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