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Added 1 hour ago
MC
Senior Salesforce Administrator
Make-A-Wish Canada
Toronto, ON
- Full-time
We are looking for a Sr Salesforce Administrator to join our team at Make-A-Wish Canada. Reporting to the Manager of Business Applications, you will be responsible for the execution of…
Added 1 hour ago
H
Social Worker Degree
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Reporting to the Manager and within a multidisciplinary team, the Social Worker-BSW has responsibility for professional psychosocial assessment and counseling with clients…
Added 1 hour ago
WS
Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor
Workers' Safety & Compensation Commission of the NWT & Nunavut
BC · British Columbia, Canada
- $106,158 to $126,809 CAD / year
- Full-time
Reporting to the Manager, Program Development and Stakeholder Engagement, and working closely with the HR Manager, you will lead initiatives that make WSCC, its services and Northern…
Added 1 hour ago
WS
Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor
Workers' Safety & Compensation Commission of the NWT & Nunavut
ON · Ontario, Canada
- $106,158 to $126,809 CAD / year
- Full-time
Reporting to the Manager, Program Development and Stakeholder Engagement, and working closely with the HR Manager, you will lead initiatives that make WSCC, its services and Northern…
Added 1 hour ago
S
Senior Electrification Manager - Construction
SYSTRA
Toronto, ON
- Full-time
The Senior Programme Manager – Electrification is responsible for the overall leadership, planning and successful delivery of complex railway electrification programmes, including Overhead…
Added 2 hours ago
RD
Technical Customer Success Manager
Redpanda Data
Canada
- Full-time
…technical advisor: you understand their architecture, anticipate issues before they escalate, and coordinate the right Redpanda resources to resolve…
Added 2 hours ago
SL
Senior Project Manager
Sunready Landscaping
Markham, ON
- Full-time
Role Description The Senior Project Manager is a full-time, on-site role based in Markham, ON, responsible for overseeing landscaping projects from initial planning through completion. This…
Added 3 hours ago
BH
Manager, Speciality Pharma Nurse
Bayshore HealthCare
ON · Ontario, Canada
- Contract
The Specialty Pharma Nursing Manager BSRx hereinafter referred to as the “SPNM”, reporting directly to the Regional Operations Manager Specialty Nursing under the direction of the Senior…
Added 3 hours ago
Vendor Manager, Canada Hardlines
Amazon
Toronto, ON
…teams across strategic, marketing, and operational business…
Added 3 hours ago
O
Lead, FP&A Manager
OpenText
Mississauga, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 3 hours ago
O
Sr. FP&A Manager
OpenText
Mississauga, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 3 hours ago
TH
Analyste r°approvisionnement
The Home Depot Canada
Toronto, ON
- Full-time
Provide key reporting on KPIs to Merchandising, Senior Management.
Added 3 hours ago
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Replenishment Analyst
The Home Depot Canada
Toronto, ON
- Full-time
Provide key reporting on KPIs to Merchandising, Senior Management.
Added 3 hours ago
OE
Production Test Tech (2nd Shift)
OSI Electronics
Toronto, ON · Scarborough, ON
- $18 CAD / hour
- Full-time
It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and…
Added 3 hours ago
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General Labourer - Floater (2nd Shift)
OSI Electronics
Toronto, ON · Scarborough, ON
- $18 CAD / hour
- Full-time
It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and…
Added 3 hours ago
OE
General Labourer - Floater
OSI Electronics
Toronto, ON · Scarborough, ON
- $18 CAD / hour
- Full-time
It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and…
Added 3 hours ago
Senior Manager, Account Management - Questbank
Questrade Financial Group
Toronto, ON
We’re looking for our next Senior Manager, Account Management. Could It Be You?
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Delivery Manager, Wealth Management
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Toronto, ON
The Delivery Manager supports the planning, coordination, and delivery of projects within the Enterprise Delivery Office (EDO) Wealth Management portfolio. This role is primarily focused on…
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Specialist I, IT Enterprise GIS Technical Specialist
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Calgary, AB · Edmonton, AB · Toronto, ON · North York
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Provide senior technical leadership and act as an ArcGIS Enterprise platform subject-matter expert, independently resolving complex technical issues and providing architecture guidance,…
Added 4 hours ago
BC
Communication Assistant
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Brantford, ON
- Full-time
Reporting to the Manager, Communications and Public Affairs, the Communications Assistant plays a key role in executing on a number of communications tactics for both sites of the Brant…
Added 4 hours ago
WS
Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor
Workers' Safety & Compensation Commission of the NWT & Nunavut
AB · Alberta, Canada
- $106,158 to $126,809 CAD / year
- Full-time
Reporting to the Manager, Program Development and Stakeholder Engagement, and working closely with the HR Manager, you will lead initiatives that make WSCC, its services and Northern…
Added 4 hours ago
T
People Generalist
Twilio
Remote, Canada
- Full-time
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Coach and guide managers through the performance management process, providing advice, documentation support, and best practice to build manager capability and ensure a positive employee…
Added 5 hours ago
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Technicien(ne) de service sur le terrain - Équipements industriels / Field Service Technician
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Boisbriand, QC
- Full-time
Reporting to the Technical Manager, the Field Service Technician serves as the primary technical point of contact for our customers. In this role, you will support customers within your…
Added 5 hours ago
WS
Indigenous Cultural Safety, Diversity, Equity and Inclusion Advisor
Workers' Safety & Compensation Commission of the NWT & Nunavut
Yellowknife, NT
- $106,158 to $126,809 CAD / year
- Full-time
Reporting to the Manager, Program Development and Stakeholder Engagement, and working closely with the HR Manager, you will lead initiatives that make WSCC, its services and Northern…
Added 5 hours ago
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HR Business Partner - Talent & Employee Relations
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IMDEX

Global Account Manager

Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

The Global Account Manager owns IMDEX’s strategic relationship with a portfolio of major global mining and resources customers. The role connects customer priorities across corporate, regional and site levels with IMDEX’s full portfolio of technologies, software and services. It develops trusted senior relationships, creates and executes multi-year account strategies, coordinates IMDEX globally, and converts customer challenges into scalable solutions and sustainable commercial growth.

Success requires a global enterprise mindset: balancing long-term strategic partnership with disciplined opportunity execution, while providing customers with a consistent experience across geographies and enabling IMDEX teams to act as one coordinated partner.

ACCOUNTABILITY AND EXPECTED OUTCOMES

Own the global account strategy for assigned customers, including a clear value proposition, stakeholder map, growth priorities, competitive position, risks and a rolling multi-year roadmap.
Build executive relationships with senior customer decision-makers and influencers across corporate functions, regions and operating assets, positioning IMDEX as a trusted strategic partner.
Develop deep customer insight into business priorities, operating workflows, technology strategies, procurement models, performance challenges and investment drivers.
Create measurable customer value by shaping integrated solutions across the IMDEX portfolio and linking them to improved safety, productivity, decision quality, sustainability and operating performance.
Grow profitable revenue and share of wallet by identifying enterprise-wide opportunities, expanding successful solutions across sites and regions, and developing new commercial pathways for emerging technologies.
Lead complex opportunities from early engagement through business case development, proposal, negotiation, contracting and transition to implementation, with commercial terms that protect value for both IMDEX and the customer.
Coordinate IMDEX globally across regional management, operations, product, technical, commercial, legal, finance and executive leadership so the customer receives a consistent and joined-up experience.
Establish account governance and an effective engagement rhythm, including executive sponsorship, regular account reviews, opportunity prioritization, issue escalation and clear internal ownership.
Influence without direct authority, aligning regional and functional teams behind the account strategy while respecting local customer relationships, delivery responsibilities and commercial governance.
Translate strategic needs and market intelligence into actionable input for product strategy, solution development and investment priorities, while setting realistic expectations with customers.
Protect customer confidence by ensuring commitments are clear, delivery risks are surfaced early, customer issues are resolved at the appropriate level and lessons are shared across IMDEX.
Maintain commercial discipline through accurate CRM information, high-quality pipeline and forecast inputs, account performance tracking, contract awareness and timely reporting of risks and opportunities.
Represent IMDEX externally at senior customer forums and relevant industry events, communicating complex technical and commercial propositions with clarity and credibility.
Demonstrate IMDEX behaviors by speaking up with confidence and respect, being accountable for commitments, engaging others in decisions and building collaborative relationships across cultures and geographies.
Lead safely and responsibly by complying with IMDEX health, safety, environment, risk, compliance and Code of Conduct requirements, and by raising concerns through the appropriate channels.

QUALIFICATIONS, SKILLS AND EXPERIENCE

Significant senior-level experience in global or strategic account management, business development, enterprise solution selling or a comparable commercial leadership role.
Demonstrated success managing complex, multi-region customers and developing senior relationships within mining, resources, industrial technology or a similarly complex B2B environment.
Strong understanding of the mining value chain, customer operating models and the commercial adoption of technology, software and services.
Proven ability to create strategic account plans, originate and shape complex opportunities, build compelling business cases, and negotiate high-value, long-term commercial arrangements.
Commercial and financial acumen, including value-based selling, pricing, margin awareness, contracting, forecasting and risk management.
Ability to connect technical capabilities with customer outcomes and communicate complex solutions clearly to executive, operational, technical and procurement stakeholders.
Highly developed influencing, facilitation and stakeholder management skills, with the ability to mobilize cross-functional teams without relying on formal authority.
Excellent written, verbal and presentation skills in English. Additional language capability relevant to assigned accounts is advantageous.
Relevant tertiary qualification in business, engineering, geoscience, mining, technology or a related discipline, or equivalent practical experience.
Ability and willingness to travel internationally and work effectively across time zones, cultures and organizational boundaries.

HIGHLY REGARDED

Existing senior-level networks within major global mining and resources companies.
Experience scaling technology-enabled solutions across multiple operations, regions or business units.
Experience working for a mining company, METS provider, industrial technology business or specialist consultancy.

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More about this job

Responsibilities

Own strategic relationships and multi-year account strategies for major global mining and resources customers, developing executive partnerships and growing profitable revenue across IMDEX’s portfolio. Lead complex opportunities and coordinate global teams to deliver consistent customer experiences, protect commercial value, resolve issues, and translate customer needs into actionable product and solution input.

Requirements

Requires significant senior-level experience in strategic or global account management, business development, enterprise solution selling, or comparable commercial leadership, with success managing complex multi-region customers. Candidates should bring mining or similarly complex B2B industry knowledge, strong commercial and negotiation skills, the ability to influence cross-functional teams, excellent English communication, and willingness to travel internationally; a relevant tertiary qualification or equivalent experience is expected.

Skills

Global Account Management
Strategic Account Planning
Executive Relationship Building
Mining Industry Knowledge
Business Development
Enterprise Solution Selling
Opportunity Management
Value-Based Selling
Commercial Negotiation
Financial Acumen
Forecasting
Risk Management
Stakeholder Management
Cross-Functional Leadership
Customer Value Creation
CRM Management

Visa sponsorship

Not detected in the job text

Keywords

Global Account Management
Strategic Account Strategy
Mining
Resources
Mining Value Chain
Enterprise Solution Selling
Business Development
Technology
Software
Services
Executive Relationships
Stakeholder Mapping
Value-Based Selling
Business Case Development
Commercial Negotiation
Contracting
Pricing
Margin Management
CRM
Pipeline Management
Forecasting
Risk Management
Account Governance
Cross-Functional Coordination
Customer Value
Product Strategy
Solution Development
Health, Safety, Environment And Compliance
International Travel

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