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Added 9 mins ago
M
Manager, Mental Health - Canada
Movember
Toronto, ON
- Full-time
As Manager, Mental Health, Canada, you’ll lead the in-market delivery of Movember’s mental health programs across Canada, to time, quality, and budget. But alongside that, you’ll hold…
Added 25 mins ago
SS
Health Care Aide | Permanent, Full-Time | Days/Evenings 7-3:30pm/3-11:30pm (5days on, 2off, 5days on, 3off)
Sienna Senior Living
Medicine Hat, AB
- Full-time
Health Care Aide - Medicine Hat Care Community
Added 25 mins ago
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Store Director
sephora.com
Saint John, NB
- Full-time
…outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in…
Added 40 mins ago
NR
Cleaner
Northview Residential REIT
Yellowknife, NT
- Full-time
At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. We are proud to live, work, and play in the neighborhoods we serve, next…
Added 40 mins ago
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Lab Manager/Project Manager
EXP
Burnaby, BC
- Full-time
The Lab Manager / Project Manager is responsible for the leadership, technical oversight, and day-to-day operation of EXP's Soils and Materials Laboratory in Burnaby, BC. The role combines…
Added 40 mins ago
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Senior Manager, US IA Operations (Mat Leave - Backfill Contract - 14months)
RBC
Toronto, ON
- Full-time
The Senior Manager, US Audit Operations, reports to the Managing Director, US COO Internal Audit within the US Internal Audit Operations and Analytics team. This position will play a key…
Added 40 mins ago
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Financial Advisor Intern
RBC
Richmond, BC
- Full-time
Implement effective contact and relationship building strategies, that accelerate new client acquisition and retention in your local community
Added 55 mins ago
TS
Full Time Direct Support Worker - Winter Drop in Center
The Salvation Army Canada and Bermuda Territory
Saskatoon, SK
- Full-time
Motivated by God’s love, The Salvation Army CRS is dedicated to nurturing a safe, compassionate, healthy and respectful community. Crossroads Residential Services – Warming Centre is…
Added 55 mins ago
TS
Casual Direct Support Worker - Winter Drop In Center
The Salvation Army Canada and Bermuda Territory
Saskatoon, SK
- Part-time
Motivated by God’s love, The Salvation Army CRS is dedicated to nurturing a safe, compassionate, healthy and respectful community. Crossroads Residential Services – Warming Centre is…
Added 55 mins ago
TS
Part Time Direct Support Worker - Winter Drop in Center
The Salvation Army Canada and Bermuda Territory
Saskatoon, SK
- Part-time
Motivated by God’s love, The Salvation Army CRS is dedicated to nurturing a safe, compassionate, healthy and respectful community. Crossroads Residential Services – Warming Centre is…
Added 55 mins ago
PH
Magnetic Resonance Imaging Supervisor S3C
Providence Healthcare
Vancouver, BC
- Temporary
We are seeking a Magnetic Resonance Imaging Supervisor to join our team! This individual will report to the Manager or Site Coordinator and will:
Added 55 mins ago
CH
Personal Support Worker - Mississauga
CBI Home Health
Mississauga, ON
- Part-time
CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800…
Added 55 mins ago
GD
DYNAMITE - Seasonal Sales Associate - Southgate Centre
Groupe Dynamite, Inc Garage
AB · Edmonton, Alberta
- Part-time
…wardrobe. With stores across North America and an ever-growing community, we’re building a team that shows up boldly and makes an impact. If you're ready to bring an elevated presence and…
Added 55 mins ago
GD
GARAGE - Store Manager - Mayfair Shopping Centre
Groupe Dynamite, Inc Garage
Victoria, BC
- Full-time
…everyone can feel fearless. With stores across North America and a community that’s always growing, we’re looking for team players who want to make their mark. If you’re ready to bring the…
Added 55 mins ago
GD
GARAGE - Assistant Manager - Avalon Mall
Groupe Dynamite, Inc Garage
St. John's, NL
- Full-time
…everyone can feel fearless. With stores across North America and a community that’s always growing, we’re looking for team players who want to make their mark. If you’re ready to bring the…
Added 55 mins ago
GD
DYNAMITE - Seasonal Sales Associate - Lime Ridge Mall
Groupe Dynamite, Inc Garage
Hamilton, ON
- Part-time
…wardrobe. With stores across North America and an ever-growing community, we’re building a team that shows up boldly and makes an impact. If you're ready to bring an elevated presence and…
Added 55 mins ago
GD
DYNAMITE - Team Leader PT - Metropolis at Metrotown
Groupe Dynamite, Inc Garage
Burnaby, BC
- Part-time
…wardrobe. With stores across North America and an ever-growing community, we’re building a team that shows up boldly and makes an impact. If you're ready to bring an elevated presence and…
Added 55 mins ago
GD
DYNAMITE - Team Leader PT - Orchard Park Shopping Centre
Groupe Dynamite, Inc Garage
Kelowna, BC
- Part-time
…wardrobe. With stores across North America and an ever-growing community, we’re building a team that shows up boldly and makes an impact. If you're ready to bring an elevated presence and…
Added 55 mins ago
GD
GARAGE - Sales Team Leader FT - Carrefour Richelieu
Groupe Dynamite, Inc Garage
Saint-Jean-sur-Richelieu, QC
- Full-time
…everyone can feel fearless. With stores across North America and a community that’s always growing, we’re looking for team players who want to make their mark. If you’re ready to bring the…
Added 55 mins ago
GD
DYNAMITE - Assistant Manager - Bayshore Shopping Centre
Groupe Dynamite, Inc Garage
Ottawa, ON · Nepean, Ontario
- Full-time
…wardrobe. With stores across North America and an ever-growing community, we’re building a team that shows up boldly and makes an impact. If you're ready to bring an elevated presence and…
Added 55 mins ago
GD
GARAGE - Store Manager - Rue Sainte-Catherine
Groupe Dynamite, Inc Garage
Montreal, QC
- Full-time
…everyone can feel fearless. With stores across North America and a community that’s always growing, we’re looking for team players who want to make their mark. If you’re ready to bring the…
Added 55 mins ago
GD
GARAGE - Store Manager - Centre Eaton Montreal
Groupe Dynamite, Inc Garage
Montreal, QC
- Full-time
…everyone can feel fearless. With stores across North America and a community that’s always growing, we’re looking for team players who want to make their mark. If you’re ready to bring the…
Added 55 mins ago
Distribution Center Associate (BC)
Brother Canada
Richmond, BC
At Brother Canada, we’re more than a team; we’re a community guided by our culture drivers of Accountability, Authenticity, Excellence, and Boldness. We foster collaboration, growth, and…
Added 1 hour ago
AH
Registered Nurse
Alberta Health Services
Wetaskiwin, AB
- Part-time
…endoscopy program. We are excited to be working on expanding our programs in alignment with the Alberta Surgical Initiative and are looking for a dedicated Perioperative Registered Nurse to…
Added 1 hour ago
AH
Health Care Aide
Alberta Health Services
AB · Edmonton, AB
- Part-time
…families, and caregivers across the continuum of care in home, community, and health care facilities. You will assist nurses with the provision of routine care to meet patients' hygiene,…

IME RESOURCES LLC

On Site Service Desk Analyst

Vaughan, ON, Canada
9135 Keele Street, Unit B5, Concord, ON, L4K 0J4, Canada

$30 to $40 CAD / hour · Full-time

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Job details

Pay: $30 to $40 CAD / hour
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Job Details: Job Location: Concord, ON (FunctionAbility) - Concord, ON, Position Type: Full Time, Salary Range: $30.00 - $40.00Hourly, Travel Percentage: 10%, FunctionAbility is one of Ontario's leading providers of multidisciplinary rehabilitation services. We provide expert assessment and treatment services province wide to people who suffered traumatic and acquired neurological injuries and severe orthopedic injuries. FunctionAbility is currently seeking an On Site Service Desk Analyst to join our team! The On Site Service Desk Analyst is responsible for providing courteous, accurate and prompt support to our internal customers. The position functions include face-to-face desk-side support and training, utilizing technical troubleshooting skills to solve technical incidents, requests and problems, assisting with system adds, moves, or changes, coordinating with IT and 3rd party resources who need to be on site, and systematically answering phone calls, voicemail, responding to email, and conducting online chat. The position provides clear documentation on each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. The On-Site Service Desk Analyst serves as a site liaison to provide feedback on the end user experience to IT Management. ESSENTIAL JOB FUNCTIONS • Respond to requests for help from customers on site or remotely • Provide training and support to end users on site • Troubleshoot and resolve difficult technical issues effectively and efficiently. • Prioritize, evaluate, resolve and escalate calls as required. • Provide appropriately detailed and timely follow-up support with customers. • Submit accurate and well-documented solutions consistently for inclusion in the knowledge base. • Record every interaction with customer into the service management system. • Instruct customers in the use of hardware, software and manuals. • Configure and distribute hardware and software to customers in a timely manner. • Install hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines. • Load specified software packages such as operating systems, word processing and all proprietary software programs into personal computers. • Configure and troubleshoot network hardware and communication equipment, operating systems and personal computers. • Interact with Active Directory for Moves, Additions, and Changes. • Configure and maintain VDI pools and troubleshooting issues with VDI. • Enter commands and observe system functions to verify correct system operation. • Recommend or perform minor remedial actions to correct problems identified. • Provide updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication. • Monitor new technologies and/or updates required to support the various systems currently in operation. • Self-assign and monitor progress of work, report progress to the Service Desk Manager on a regular basis. • Maintain medical confidentiality. • Perform all other duties as assigned by management. • Perform project work as needed. • Responsible for printer and hardware installs. • Monitor the queue and alert management when assistance needed. • Available to be on call for after-hours coverage as listed on a rotation schedule or as needed. • Ability to communicate end user experience issues to IT Management • Perform other duties as assigned by management. Qualifications: MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience High school diploma or equivalent required. One-year previous experience working on a Service Desk required. Level II requires one to two years’ experience within the position. College degree and experience supporting users in a virtualized environment and working with Active Directory preferred. Certificates, Licenses, Registrations Technical certifications preferred. Valid driver's license required QUALIFICATIONS • Ability to follow instructions and respond to managements’ directions accurately. • Ability to work with other teams and third party contactors to resolve technical issues on site • Must have proven skills in advanced computer troubleshooting, analysis, critical thinking and problem-solving skills. • Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations. • Must demonstrate skills in accuracy and thoroughness paying close attention to detail. Look for ways to improve and promote quality and monitors own work to ensure quality is met. • Ability to learn multiple programs and systems. • Must demonstrate initiative and work proactively. • Must demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed. • Ability to prioritize work activities and use time efficiently. • Ability to travel when necessary and maintain reliable transportation. • Proven commitment to maintaining medical confidentiality. • Must demonstrate team behavior and willingness to promote a team-oriented environment. • Ability to maintain focus and concentrate in close quarters with normal distractions and without distracting others. • Ability to manage change, delays, or unexpected events and work in an environment with constant change. • Ability to comply with all company policies and procedures in effect at the time of hire and as they may be amended from time to time. Who Are We? Work with a healthcare organization that has over 25 years of stability in the industry! FunctionAbility is a leading provider of multidisciplinary rehabilitation services across Ontario. We support a diverse client population with neurological, orthopedic, mental health, and complex injuries through community-based assessment and treatment services. At FunctionAbility, clinician support and mentorship are at the core of what we do. We are committed to helping our clinicians thrive through strong leadership, collaborative teams, structured onboarding, and ongoing professional support - because your happiness and growth truly matter here.

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Responsibilities

The On-Site Service Desk Analyst provides prompt, face-to-face technical support and training to internal customers while maintaining accurate documentation of all interactions. They are responsible for hardware and software installation, troubleshooting network and VDI issues, and acting as a site liaison for IT management.

Requirements

Candidates must have a high school diploma and at least one year of experience in a service desk role. Proficiency in Active Directory, virtualized environments, and advanced computer troubleshooting is preferred, along with a valid driver's license.

Skills

Service desk support
Technical troubleshooting
Hardware installation
Software configuration
Active Directory
VDI management
Network hardware troubleshooting
Customer service
Documentation
Incident management
Critical thinking
Problem-solving
Communication skills
Time management
Medical confidentiality

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Technical Support
Active Directory
VDI
Hardware Installation
Software Deployment
Troubleshooting
Network Hardware
Incident Management
IT Support
Desktop Support
Peripheral Installation
Operating Systems
Medical Confidentiality
Healthcare IT
Rehabilitation Services
Customer Service
Documentation
System Administration

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