Jobs in Canada

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Added 10 mins ago
AC
Cyber Operations Analyst
Air Canada
Dorval, QC
- Full-time
The Cyber Security Operations Centre Analyst will be working in a fast paced and innovative environment for one of North America’s top airlines. The Cyber Security Operations Centre Analyst…
Added 24 mins ago
BC
Analyst, Revenue Growth Management
Bimbo Canada
Toronto, ON · Etobicoke, ON
- Full-time
…the continued improvement and refinement of its supply chain network while serving major grocery chains, retail outlets and foodservice operations across…
Added 24 mins ago
A
Digital - Senior Analyst / Analyst, Email Marketing
Aritzia
Vancouver, BC
- Full-time
…Toronto, New York, Los Angeles and Seattle - our workplace network is strategically designed to support our People and serve our Clients a frictionless experience. So, you can do what you…
Added 25 mins ago
VA
Junior Analyst, Investment Analytics
Vincent Associates Inc.
Toronto, ON
- Full-time
- Temporary
…investors, and scores of institutions every day through our network of media and corporate clients across North America. Our customized services and solutions provide excellent solutions…
Added 25 mins ago
Member IT Services - Senior IT Business Systems Analyst
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Oakville, ON · Toronto, ON
The Senior IT Business Systems Analyst serves as the bridge between business challenges and technology solutions, with a primary focus on SAP Ariba and end-to-end procure-to-pay…
Added 40 mins ago
CI
IT Support Analyst
Cambium Inc.
Peterborough, ON
- Full-time
As an IT Support Analyst at Cambium, you will leverage your extensive expertise to provide top-notch technical support and assistance to our end-users. Your role will involve diagnosing and…
Added 40 mins ago
MH
Behaviour Interventionist - Calgary
Monarch House
Calgary, AB
- Part-time
…team (of speech pathologists, by a Board-Certified Behavior Analyst® BCBAs, Occupational therapists and physical therapists) to clients receiving services from Monarch House. You will work…
Added 40 mins ago
B
Analyst, Capital Markets Treasury - Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · FCP
- Full-time
…From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 54 mins ago
NV
Business Analyst - Network Infrastructure (ID#5555)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Contract
New Value Solutions, a national IT consulting company, is seeking a Business Analyst / Change Management Lead to assist with a Network Access Control (NAC) platform and infrastructure…
Added 1 hour ago
CH
Direct Support Specialist - Newmarket - Talent Network
CBI Home Health
Newmarket, ON
- Part-time
…group home under the supervision of a Board Certified Behaviour Analyst (BCBA) and Clinical and Operational Manager. You will receive a comprehensive orientation including Advanced CPI…
Added 1 hour ago
UH
Senior Data Science Analyst
University Health Network
Toronto, ON
- Contract
Added 1 hour ago
C(
New Analyst Program
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
We're looking for exceptional new graduates and early career professionals to join Clarity as a New Analyst in June 2027. This is an opportunity to accelerate your career by working…
Added 1 hour ago
Maintenance Program Analyst
Westerkirk
Calgary, AB · Victoria, BC · Mississauga, ON
Reporting to the Manager of Maintenance Engineering, the Maintenance Engineering Analyst is responsible for the accuracy and integrity of the scheduled maintenance program requirements for…
Added 1 hour ago
FM
Bilingual French/English Help Desk Analyst
Frontline Managed Services
Toronto, ON
- Full-time
…contact for customers needing assistance with hardware, software, network, or other technical/non-technical issues.</span></p><p class="MsoNoSpacing" style="margin-left: .5in; text-indent:…
Added 1 hour ago
TP
Analyst, IT Support
TRANS-NORTHERN PIPELINES
Richmond Hill, ON
- Full-time
…to use technology, this could be the opportunity for you. As Analyst, IT Support, you’ll be a key point of contact for employees, providing hands-on technical support while also…
Added 1 hour ago
C(
Analyst, Customer Operations
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
As an Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to drive iterative…
Added 1 hour ago
C(
Analyst, Account Services
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
As a Customer Service Representative (Analyst, Account Services) at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside…
Added 1 hour ago
C(
Analyst, Transaction Services
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
As an Analyst, Transaction Services, you will be a foundational part of our Transaction Services team. You will run transactions from handshake to closing, provide exceptional support to…
Added 1 hour ago
C(
Analyst, Sales & Trading
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
As an Analyst, Sales & Trading, you will be a key member of Clarity's front-line team, working directly with individuals who are looking to buy or sell shares on our platform. In this role,…
Added 1 hour ago
C(
Senior Analyst, Sales & Trading
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
As a Senior Analyst in Sales & Trading, you will be a key member of Clarity’s front-line team, working directly with individuals who are looking to buy or sell shares on our platform. In…
Added 1 hour ago
C(
Content Associate, Data
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
Professional experience writing about business, finance, or investing, ideally as a journalist, analyst, researcher, or in-house writer.
Added 2 hours ago
OT
Lead Security Analyst - SOAR
Open Text Corporation
Waterloo, ON
- Other
The Lead Security Analyst - SOAR is a senior technical lead responsible for designing, building, and supporting security orchestration, automated response, and AI-enabled security…
Added 2 hours ago
RB
Analyst, High Risk Client Management - Contract Position
Royal Bank of Canada
Toronto, ON
- Full-time
A new and exciting opportunity has arisen to join the Global Anti-Money Laundering (AML) Compliance department as an Analyst, AML High Risk Client Management. Reporting to the Senior…
Added 2 hours ago
AC
Business Systems Analyst
ALTEN Canada
Toronto, ON
- Other
…& Development, Engineering, IT Services, Life Sciences, and Network Services. With a presence in more than 30 countries and a team of over 60,000 employees, we are trusted by industry…
Added 3 hours ago
UH
Research Analyst I
University Health Network
Toronto, ON
- Full-time
As a Research Analyst, you will provide research, knowledge transfer, and overall administrative support. Your strong research and management skills will enable you to contribute to project…

IME RESOURCES LLC

On Site Service Desk Analyst

Vaughan, ON, Canada
9135 Keele Street, Unit B5, Concord, ON, L4K 0J4, Canada

$30 to $40 CAD / hour · Full-time

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Job details

Pay: $30 to $40 CAD / hour
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Job Details: Job Location: Concord, ON (FunctionAbility) - Concord, ON, Position Type: Full Time, Salary Range: $30.00 - $40.00Hourly, Travel Percentage: 10%, FunctionAbility is one of Ontario's leading providers of multidisciplinary rehabilitation services. We provide expert assessment and treatment services province wide to people who suffered traumatic and acquired neurological injuries and severe orthopedic injuries. FunctionAbility is currently seeking an On Site Service Desk Analyst to join our team! The On Site Service Desk Analyst is responsible for providing courteous, accurate and prompt support to our internal customers. The position functions include face-to-face desk-side support and training, utilizing technical troubleshooting skills to solve technical incidents, requests and problems, assisting with system adds, moves, or changes, coordinating with IT and 3rd party resources who need to be on site, and systematically answering phone calls, voicemail, responding to email, and conducting online chat. The position provides clear documentation on each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. The On-Site Service Desk Analyst serves as a site liaison to provide feedback on the end user experience to IT Management. ESSENTIAL JOB FUNCTIONS • Respond to requests for help from customers on site or remotely • Provide training and support to end users on site • Troubleshoot and resolve difficult technical issues effectively and efficiently. • Prioritize, evaluate, resolve and escalate calls as required. • Provide appropriately detailed and timely follow-up support with customers. • Submit accurate and well-documented solutions consistently for inclusion in the knowledge base. • Record every interaction with customer into the service management system. • Instruct customers in the use of hardware, software and manuals. • Configure and distribute hardware and software to customers in a timely manner. • Install hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines. • Load specified software packages such as operating systems, word processing and all proprietary software programs into personal computers. • Configure and troubleshoot network hardware and communication equipment, operating systems and personal computers. • Interact with Active Directory for Moves, Additions, and Changes. • Configure and maintain VDI pools and troubleshooting issues with VDI. • Enter commands and observe system functions to verify correct system operation. • Recommend or perform minor remedial actions to correct problems identified. • Provide updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication. • Monitor new technologies and/or updates required to support the various systems currently in operation. • Self-assign and monitor progress of work, report progress to the Service Desk Manager on a regular basis. • Maintain medical confidentiality. • Perform all other duties as assigned by management. • Perform project work as needed. • Responsible for printer and hardware installs. • Monitor the queue and alert management when assistance needed. • Available to be on call for after-hours coverage as listed on a rotation schedule or as needed. • Ability to communicate end user experience issues to IT Management • Perform other duties as assigned by management. Qualifications: MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience High school diploma or equivalent required. One-year previous experience working on a Service Desk required. Level II requires one to two years’ experience within the position. College degree and experience supporting users in a virtualized environment and working with Active Directory preferred. Certificates, Licenses, Registrations Technical certifications preferred. Valid driver's license required QUALIFICATIONS • Ability to follow instructions and respond to managements’ directions accurately. • Ability to work with other teams and third party contactors to resolve technical issues on site • Must have proven skills in advanced computer troubleshooting, analysis, critical thinking and problem-solving skills. • Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations. • Must demonstrate skills in accuracy and thoroughness paying close attention to detail. Look for ways to improve and promote quality and monitors own work to ensure quality is met. • Ability to learn multiple programs and systems. • Must demonstrate initiative and work proactively. • Must demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed. • Ability to prioritize work activities and use time efficiently. • Ability to travel when necessary and maintain reliable transportation. • Proven commitment to maintaining medical confidentiality. • Must demonstrate team behavior and willingness to promote a team-oriented environment. • Ability to maintain focus and concentrate in close quarters with normal distractions and without distracting others. • Ability to manage change, delays, or unexpected events and work in an environment with constant change. • Ability to comply with all company policies and procedures in effect at the time of hire and as they may be amended from time to time. Who Are We? Work with a healthcare organization that has over 25 years of stability in the industry! FunctionAbility is a leading provider of multidisciplinary rehabilitation services across Ontario. We support a diverse client population with neurological, orthopedic, mental health, and complex injuries through community-based assessment and treatment services. At FunctionAbility, clinician support and mentorship are at the core of what we do. We are committed to helping our clinicians thrive through strong leadership, collaborative teams, structured onboarding, and ongoing professional support - because your happiness and growth truly matter here.

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More about this job

Responsibilities

The On-Site Service Desk Analyst provides prompt, face-to-face technical support and training to internal customers while maintaining accurate documentation of all interactions. They are responsible for hardware and software installation, troubleshooting network and VDI issues, and acting as a site liaison for IT management.

Requirements

Candidates must have a high school diploma and at least one year of experience in a service desk role. Proficiency in Active Directory, virtualized environments, and advanced computer troubleshooting is preferred, along with a valid driver's license.

Skills

Service desk support
Technical troubleshooting
Hardware installation
Software configuration
Active Directory
VDI management
Network hardware troubleshooting
Customer service
Documentation
Incident management
Critical thinking
Problem-solving
Communication skills
Time management
Medical confidentiality

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Technical Support
Active Directory
VDI
Hardware Installation
Software Deployment
Troubleshooting
Network Hardware
Incident Management
IT Support
Desktop Support
Peripheral Installation
Operating Systems
Medical Confidentiality
Healthcare IT
Rehabilitation Services
Customer Service
Documentation
System Administration

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