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Added 3 mins ago
Programmer Analyst Advisory
Scotiabank
Toronto, ON
…successful candidate will work closely with business partners, project teams, and technology stakeholders to deliver high-quality solutions that support critical lending…
Added 3 mins ago
Senior Analyst, Secondary Nostro Funding, GTB Payment Operations
Scotiabank
Toronto, ON · Scarborough, ON
…and the Account owners to develop and enhance capabilities, project future cash flows and liquidity needs of secondary Nostro…
Added 32 mins ago
I
Technical Support Analyst
ICES
Toronto, ON
- Contract
ICES is seeking a Technical Support Analyst to join our Technology department. The Technical Support Analyst is responsible for providing comprehensive end-user technical support and…
Added 33 mins ago
OS
Business and Market Data Analyst
Ontario Securities Commission
Toronto, ON · CA ON Toronto
- Full-time
The Business and Market Data Analyst position will involve playing a key role in profiling the activities of the Investment Management Division by reporting on the success and impact of…
Added 33 mins ago
T
TDS Operations Analyst III
TD
Toronto, ON
- Full-time
Project management experience: Capable of managing or contributing to projects focused on process improvement, system enhancements, or regulatory compliance.
Added 33 mins ago
C
Business Systems Analyst, Business Intelligence, Information Services – Temporary Full-Time (1.0) (until March 2028)
CHEO
Ottawa, ON
- Full-time
The Business Systems Analyst ensures ongoing improvement of the software applications forming the Electronic Patient Record and Hospital Information Systems; provides ongoing support to…
Added 47 mins ago
C
Junior GIS Analyst
Canacre
Remote, Canada
- Full-time
- Remote
Canacre’s core services focus on leadership in Environment and Land services throughout the project lifecycle. At Canacre, we emphasize continuous development and growth. Our commitment to…
Added 47 mins ago
C
Junior GIS Analyst
Canacre
Remote, Canada
- Full-time
- Remote
Canacre’s core services focus on leadership in Environment and Land services throughout the project lifecycle. At Canacre, we emphasize continuous development and growth. Our commitment to…
Added 47 mins ago
IC
Technical Support Analyst
ICES Central
Toronto, ON
- Full-time
- Temporary
ICES is seeking a Technical Support Analyst to join our Technology department. The Technical Support Analyst is responsible for providing comprehensive end-user technical support and…
Added 1 hour ago
CR
Interim Senior Financial Analyst FP&A
Clarity Recruitment
Mississauga, ON
- $50 to $55 CAD / hour
- Contract
…commercial teams into Finance. A Power BI report rationalization project is also kicking off. Everything you need to run the cycle already exists, and you're welcome to improve it. This is…
Added 1 hour ago
IA
Financial Analyst
Indotronix Avani Group
Gatineau, QC
- Contract
Job Title: Financial Analyst III (Bilingual – French & English)
Added 1 hour ago
GO
Asset Management Analyst
Government of New Brunswick
Fredericton, NB
- Full-time
Service New Brunswick is seeking an individual to join the Client Services Branch within the Technology Services Division as Asset Management Analyst in Fredericton.
Added 1 hour ago
M
Guidewire ClaimCenter Functional Analyst, Insurance IT
Maarut
Montréal-Est, QC · Montreal /Quebec city, Quebec
- Contract
Guidewire ClaimCenter business analyst for the Insurance IT team. The role
Added 1 hour ago
RC
Cyber Security Analyst
Royal College of Physicians and Surgeons of Canada
Ottawa, ON
- Full-time
Reporting to Manager Cyber Security, the Cyber Security Analyst shares responsibility for day-to-day security operations while contributing distinct strengths that complement the…
Added 1 hour ago
JH
Director, Strategic Advisory
J.S. Held LLC
Toronto, ON
- Full-time
Collaborate closely with senior management and client stakeholders to achieve project goals.
Added 1 hour ago
JI
Integrated Logistics Support Analyst
J.D. Irving, Limited
NS · Dartmouth, NS
- Full-time
…senior resources to provide technical leadership, mentoring, and project…
Added 2 hours ago
PH
Clinical Informatics Analyst, Nurse
Provincial Health Services Authority
Nanaimo, BC
- Full-time
The Clinical Informatics Analyst (CIA) reports to the Manager and identifies and articulates gaps between current and future state clinical business processes, and participates in ongoing…
Added 2 hours ago
T
Treasury Liquidity Measurement - Analyst
TD
Toronto, ON
- Full-time
Exceptional project management and organizational skills, with the ability to effectively prioritize and manage tight deadlines
Added 3 hours ago
AW
Accounts Payable Analyst
Agilus Work Solutions
Toronto, ON
- Full-time
Love AP and real estate? Join a fast-paced team managing project invoices, vendor payments & month-end. Bring your process-driven mindset, proactive style & communication skills!
Added 5 hours ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
We are hiring for a Full Time Business Analyst.
Added 5 hours ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
We are hiring for a Full Time Business Analyst.
Added 5 hours ago
TC
Waterfall Analyst, Waterfall Ancillary Services
The Citco Group Limited
Toronto, ON
- $68,000 to $86,000 CAD / year
- Full-time
Project management skills with attention to detail and proven ability to multi-task
Added 5 hours ago
C
Senior Mainframe Test Analyst
Cognizant
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
We are seeking an experienced Senior Mainframe Test Analyst with deep expertise in Mainframe applications and testing methodologies. The candidate will be responsible for planning,…
Added 6 hours ago
UA
Senior Analyst
U3 Advisors
Cambridge, ON
- Full-time
The Senior Analyst will work across a diverse range of projects with senior staff and teams, providing support for project management, research, and analysis.
Added 6 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…

IME RESOURCES LLC

On Site Service Desk Analyst

Vaughan, ON, Canada
9135 Keele Street, Unit B5, Concord, ON, L4K 0J4, Canada

$30 to $40 CAD / hour · Full-time

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Job details

Pay: $30 to $40 CAD / hour
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Job Details: Job Location: Concord, ON (FunctionAbility) - Concord, ON, Position Type: Full Time, Salary Range: $30.00 - $40.00Hourly, Travel Percentage: 10%, FunctionAbility is one of Ontario's leading providers of multidisciplinary rehabilitation services. We provide expert assessment and treatment services province wide to people who suffered traumatic and acquired neurological injuries and severe orthopedic injuries. FunctionAbility is currently seeking an On Site Service Desk Analyst to join our team! The On Site Service Desk Analyst is responsible for providing courteous, accurate and prompt support to our internal customers. The position functions include face-to-face desk-side support and training, utilizing technical troubleshooting skills to solve technical incidents, requests and problems, assisting with system adds, moves, or changes, coordinating with IT and 3rd party resources who need to be on site, and systematically answering phone calls, voicemail, responding to email, and conducting online chat. The position provides clear documentation on each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. The On-Site Service Desk Analyst serves as a site liaison to provide feedback on the end user experience to IT Management. ESSENTIAL JOB FUNCTIONS • Respond to requests for help from customers on site or remotely • Provide training and support to end users on site • Troubleshoot and resolve difficult technical issues effectively and efficiently. • Prioritize, evaluate, resolve and escalate calls as required. • Provide appropriately detailed and timely follow-up support with customers. • Submit accurate and well-documented solutions consistently for inclusion in the knowledge base. • Record every interaction with customer into the service management system. • Instruct customers in the use of hardware, software and manuals. • Configure and distribute hardware and software to customers in a timely manner. • Install hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines. • Load specified software packages such as operating systems, word processing and all proprietary software programs into personal computers. • Configure and troubleshoot network hardware and communication equipment, operating systems and personal computers. • Interact with Active Directory for Moves, Additions, and Changes. • Configure and maintain VDI pools and troubleshooting issues with VDI. • Enter commands and observe system functions to verify correct system operation. • Recommend or perform minor remedial actions to correct problems identified. • Provide updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication. • Monitor new technologies and/or updates required to support the various systems currently in operation. • Self-assign and monitor progress of work, report progress to the Service Desk Manager on a regular basis. • Maintain medical confidentiality. • Perform all other duties as assigned by management. • Perform project work as needed. • Responsible for printer and hardware installs. • Monitor the queue and alert management when assistance needed. • Available to be on call for after-hours coverage as listed on a rotation schedule or as needed. • Ability to communicate end user experience issues to IT Management • Perform other duties as assigned by management. Qualifications: MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience High school diploma or equivalent required. One-year previous experience working on a Service Desk required. Level II requires one to two years’ experience within the position. College degree and experience supporting users in a virtualized environment and working with Active Directory preferred. Certificates, Licenses, Registrations Technical certifications preferred. Valid driver's license required QUALIFICATIONS • Ability to follow instructions and respond to managements’ directions accurately. • Ability to work with other teams and third party contactors to resolve technical issues on site • Must have proven skills in advanced computer troubleshooting, analysis, critical thinking and problem-solving skills. • Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations. • Must demonstrate skills in accuracy and thoroughness paying close attention to detail. Look for ways to improve and promote quality and monitors own work to ensure quality is met. • Ability to learn multiple programs and systems. • Must demonstrate initiative and work proactively. • Must demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed. • Ability to prioritize work activities and use time efficiently. • Ability to travel when necessary and maintain reliable transportation. • Proven commitment to maintaining medical confidentiality. • Must demonstrate team behavior and willingness to promote a team-oriented environment. • Ability to maintain focus and concentrate in close quarters with normal distractions and without distracting others. • Ability to manage change, delays, or unexpected events and work in an environment with constant change. • Ability to comply with all company policies and procedures in effect at the time of hire and as they may be amended from time to time. Who Are We? Work with a healthcare organization that has over 25 years of stability in the industry! FunctionAbility is a leading provider of multidisciplinary rehabilitation services across Ontario. We support a diverse client population with neurological, orthopedic, mental health, and complex injuries through community-based assessment and treatment services. At FunctionAbility, clinician support and mentorship are at the core of what we do. We are committed to helping our clinicians thrive through strong leadership, collaborative teams, structured onboarding, and ongoing professional support - because your happiness and growth truly matter here.

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More about this job

Responsibilities

The On-Site Service Desk Analyst provides prompt, face-to-face technical support and training to internal customers while maintaining accurate documentation of all interactions. They are responsible for hardware and software installation, troubleshooting network and VDI issues, and acting as a site liaison for IT management.

Requirements

Candidates must have a high school diploma and at least one year of experience in a service desk role. Proficiency in Active Directory, virtualized environments, and advanced computer troubleshooting is preferred, along with a valid driver's license.

Skills

Service desk support
Technical troubleshooting
Hardware installation
Software configuration
Active Directory
VDI management
Network hardware troubleshooting
Customer service
Documentation
Incident management
Critical thinking
Problem-solving
Communication skills
Time management
Medical confidentiality

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Technical Support
Active Directory
VDI
Hardware Installation
Software Deployment
Troubleshooting
Network Hardware
Incident Management
IT Support
Desktop Support
Peripheral Installation
Operating Systems
Medical Confidentiality
Healthcare IT
Rehabilitation Services
Customer Service
Documentation
System Administration

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