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Added 7 hours ago
Programmer Analyst II
City of Regina
Regina, SK
The Programmer Analyst ll focuses on the maintenance and support of the City’s geographic information systems (GIS) platform, as well as the administration and support of computer-aided…
Added 7 hours ago
Programmer Analyst II
City of Regina
Regina, SK
The Programmer Analyst ll focuses on the maintenance and support of the City’s geographic information systems (GIS) platform, as well as the administration and support of computer-aided…
Added 7 hours ago
UO
Analyst II, Systems (Applications)
University of the Fraser Valley
Abbotsford, BC
- Full-time
The Analyst II, Systems is responsible for complex troubleshooting and problem solving of systems used by students, staff and faculty across the University. The Analyst II, Systems responds…
Added 7 hours ago
TR
GIS Analyst II
Thompson-Nicola Regional District
Kamloops, BC
- Full-time
- On-site
GIS Analyst IIThompson-Nicola Regional DistrictThe Thompson-Nicola Regional DistrictThe Thompson-Nicola Regional District is located in south-central British Columbia, with dozens rural and…
Added 9 hours ago
UO
Facility & Space Plan Analyst
University of Alberta
Edmonton, AB
- Full-time
The Facility & Space Planning Analyst serves as a critical hybrid resource within the Space Planning & Stewardship (SPS) unit. The position splits its focus between technical data analytics…
Added 11 hours ago
TD
Senior Analyst, IT Security, Risk and Audit Management (Permanent)
Toronto District School Board
Toronto, ON · Etobicoke, ON
- $108,205 to $129,846 CAD / year
- Full-time
Senior Analyst, IT Security, Risk and Audit Management
Added 14 hours ago
S
Dotnet Developer
StafinGo
St. John's, NL
- $70 to $80 CAD / hour
- Contract
The Systems Analyst II (.Net Developer) will join the project team to assist with technical design and development, while supporting application work streams across the integration, data,…
Added 20 hours ago
UO
Research Financial Analyst
University of Waterloo
Waterloo, ON
- Full-time
The Research Financial Analyst (RFA) is responsible for the financial administration and management of a portfolio of research accounts for a specific group of researchers. These…
Added 21 hours ago
A
Senior Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Function as technical interface with client, suppliers, inter-discipline engineering teams, construction partners and project management groups.
Added 21 hours ago
A
Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
AtkinsRéalis is currently seeking an intermediate Piping Stress Analyst to join the Candu Energy Inc. engineering team in Mississauga, Ontario.
Added 1 day ago
A
Senior Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Function as technical interface with client, suppliers, inter-discipline engineering teams, construction partners and project management groups.
Added 1 day ago
A
Senior Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Function as technical interface with client, suppliers, inter-discipline engineering teams, construction partners and project management groups.
Added 1 day ago
A
Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
AtkinsRéalis is currently seeking an intermediate Piping Stress Analyst to join the Candu Energy Inc. engineering team in Mississauga, Ontario.
Added 1 day ago
A
Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
AtkinsRéalis is currently seeking an intermediate Piping Stress Analyst to join the Candu Energy Inc. engineering team in Mississauga, Ontario.
Added 1 day ago
IS
On Site Service Desk Analyst
IMA Solutions, a division of SOMA Medical Assessments Corp.
Concord, ON
- Full-time
FunctionAbility is currently seeking an On Site Service Desk Analyst to join our team!
Added 1 day ago
SC
Senior Business Analyst
Strathcona County
Sherwood Park, AB
- Full-time
The Senior Business Analyst (Business Analyst II) plays a crucial role within the Business Relationship and Project Management Branch, supporting the Business Relationship Management Lead…
Added 1 day ago
IR
On Site Service Desk Analyst
IME RESOURCES LLC
Vaughan, ON · Concord, ON
- $30 to $40 CAD / hour
- Full-time
FunctionAbility is currently seeking an On Site Service Desk Analyst to join our team!
Added 1 day ago
UO
Research Analyst/HTA Unit, Community Health Sciences
University of Calgary
Calgary, AB
- Full-time
The Department of Community Health Sciences in the Cumming School of Medicine invites applications for an Research Analyst. This Full-time Fixed Term position is for approximately 12 months.
Added 1 day ago
D
Quality Assurance Analyst
Dexian
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are seeking a Business Analyst II to support a large-scale content migration project within a major financial institution. The successful candidate will play a critical role in…
Added 2 days ago
UT
Business Analyst #26-25265
US Tech Solutions
Toronto, ON
- $35 to $40 CAD / hour
- Contract
Client is seeking one Business Analyst II to support an internal intranet migration from OpenText TeamSite to SharePoint.
Added 2 days ago
CS
Specialist, Reliability
Corby Spirit and Wine Limited
Windsor, ON
- Full-time
…sites for safety and conformance to design specifications and project scope. This role facilitates troubleshooting and RCA (Root Cause Analysis) sessions for complex engineering and process…
Added 2 days ago
PR
Specialist, Reliability
Pernod Ricard
Windsor, ON · ON
- Full-time
…sites for safety and conformance to design specifications and project scope. This role facilitates troubleshooting and RCA (Root Cause Analysis) sessions for complex engineering and process…
Added 2 days ago
S
Business Analyst
SPECTRAFORCE
Toronto, ON
- Contract
We are seeking a detail-oriented and analytical Business Analyst II to support a content migration and validation initiative. The successful candidate will be responsible for comparing…
Added 2 days ago
VB
Analyst II, IT
Vale Base Metals
Sudbury, ON
- Full-time
We are currently seeking an Analyst II, IT Infrastructure Operations to join our IT Infrastructure Operations team in Sudbury, Ontario.
Added 5 days ago
IF
Data Analyst II, Legal Claims & Casualty (LCC) (12month contract)
Intact FC
Toronto, ON · Montreal, QC
- Full-time
We are looking for a Data Analyst II for a 12-month temporary position. If you are passionate about data, innovation, automation, and solving complex problems, this opportunity will allow…

IME RESOURCES LLC

On Site Service Desk Analyst

Vaughan, ON, Canada
9135 Keele Street, Unit B5, Concord, ON, L4K 0J4, Canada

$30 to $40 CAD / hour · Full-time

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Job details

Pay: $30 to $40 CAD / hour
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Job Details: Job Location: Concord, ON (FunctionAbility) - Concord, ON, Position Type: Full Time, Salary Range: $30.00 - $40.00Hourly, Travel Percentage: 10%, FunctionAbility is one of Ontario's leading providers of multidisciplinary rehabilitation services. We provide expert assessment and treatment services province wide to people who suffered traumatic and acquired neurological injuries and severe orthopedic injuries. FunctionAbility is currently seeking an On Site Service Desk Analyst to join our team! The On Site Service Desk Analyst is responsible for providing courteous, accurate and prompt support to our internal customers. The position functions include face-to-face desk-side support and training, utilizing technical troubleshooting skills to solve technical incidents, requests and problems, assisting with system adds, moves, or changes, coordinating with IT and 3rd party resources who need to be on site, and systematically answering phone calls, voicemail, responding to email, and conducting online chat. The position provides clear documentation on each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. The On-Site Service Desk Analyst serves as a site liaison to provide feedback on the end user experience to IT Management. ESSENTIAL JOB FUNCTIONS • Respond to requests for help from customers on site or remotely • Provide training and support to end users on site • Troubleshoot and resolve difficult technical issues effectively and efficiently. • Prioritize, evaluate, resolve and escalate calls as required. • Provide appropriately detailed and timely follow-up support with customers. • Submit accurate and well-documented solutions consistently for inclusion in the knowledge base. • Record every interaction with customer into the service management system. • Instruct customers in the use of hardware, software and manuals. • Configure and distribute hardware and software to customers in a timely manner. • Install hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines. • Load specified software packages such as operating systems, word processing and all proprietary software programs into personal computers. • Configure and troubleshoot network hardware and communication equipment, operating systems and personal computers. • Interact with Active Directory for Moves, Additions, and Changes. • Configure and maintain VDI pools and troubleshooting issues with VDI. • Enter commands and observe system functions to verify correct system operation. • Recommend or perform minor remedial actions to correct problems identified. • Provide updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication. • Monitor new technologies and/or updates required to support the various systems currently in operation. • Self-assign and monitor progress of work, report progress to the Service Desk Manager on a regular basis. • Maintain medical confidentiality. • Perform all other duties as assigned by management. • Perform project work as needed. • Responsible for printer and hardware installs. • Monitor the queue and alert management when assistance needed. • Available to be on call for after-hours coverage as listed on a rotation schedule or as needed. • Ability to communicate end user experience issues to IT Management • Perform other duties as assigned by management. Qualifications: MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience High school diploma or equivalent required. One-year previous experience working on a Service Desk required. Level II requires one to two years’ experience within the position. College degree and experience supporting users in a virtualized environment and working with Active Directory preferred. Certificates, Licenses, Registrations Technical certifications preferred. Valid driver's license required QUALIFICATIONS • Ability to follow instructions and respond to managements’ directions accurately. • Ability to work with other teams and third party contactors to resolve technical issues on site • Must have proven skills in advanced computer troubleshooting, analysis, critical thinking and problem-solving skills. • Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations. • Must demonstrate skills in accuracy and thoroughness paying close attention to detail. Look for ways to improve and promote quality and monitors own work to ensure quality is met. • Ability to learn multiple programs and systems. • Must demonstrate initiative and work proactively. • Must demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed. • Ability to prioritize work activities and use time efficiently. • Ability to travel when necessary and maintain reliable transportation. • Proven commitment to maintaining medical confidentiality. • Must demonstrate team behavior and willingness to promote a team-oriented environment. • Ability to maintain focus and concentrate in close quarters with normal distractions and without distracting others. • Ability to manage change, delays, or unexpected events and work in an environment with constant change. • Ability to comply with all company policies and procedures in effect at the time of hire and as they may be amended from time to time. Who Are We? Work with a healthcare organization that has over 25 years of stability in the industry! FunctionAbility is a leading provider of multidisciplinary rehabilitation services across Ontario. We support a diverse client population with neurological, orthopedic, mental health, and complex injuries through community-based assessment and treatment services. At FunctionAbility, clinician support and mentorship are at the core of what we do. We are committed to helping our clinicians thrive through strong leadership, collaborative teams, structured onboarding, and ongoing professional support - because your happiness and growth truly matter here.

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Responsibilities

The On-Site Service Desk Analyst provides prompt, face-to-face technical support and training to internal customers while maintaining accurate documentation of all interactions. They are responsible for hardware and software installation, troubleshooting network and VDI issues, and acting as a site liaison for IT management.

Requirements

Candidates must have a high school diploma and at least one year of experience in a service desk role. Proficiency in Active Directory, virtualized environments, and advanced computer troubleshooting is preferred, along with a valid driver's license.

Skills

Service desk support
Technical troubleshooting
Hardware installation
Software configuration
Active Directory
VDI management
Network hardware troubleshooting
Customer service
Documentation
Incident management
Critical thinking
Problem-solving
Communication skills
Time management
Medical confidentiality

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Technical Support
Active Directory
VDI
Hardware Installation
Software Deployment
Troubleshooting
Network Hardware
Incident Management
IT Support
Desktop Support
Peripheral Installation
Operating Systems
Medical Confidentiality
Healthcare IT
Rehabilitation Services
Customer Service
Documentation
System Administration

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