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Added 1 hour ago
FC
Bilingual (French) Application Support Specialist (Tier 2 Help Desk Support)
Frontline Consulting Services (FCS) Inc
Toronto, ON
- Full-time
A dedicated sector-facing help desk for SSMs and operators will support end users with inquiries about the use and navigation of the new child care and early years digital tool and direct…
Added 2 hours ago
OF
Membership Sales Associate
Orangetheory Fitness Canada
Vancouver, BC
- $18.25 to $19 USD / hour
- Part-time
Working at our front desk which includes answering phones and talking to members among other tasks
Added 2 hours ago
WC
(CAN) Associé, marchandise générale
Walmart Canada
Pointe-Claire, QC
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 2 hours ago
AH
Assistant Director of Front Office
Arlo Hotels
Front of Yonge, ON
- Full-time
This position is responsible for supporting the Director of Front Office for the daily operation of the front desk and liaising with any area impacting guest service. Plans, directs and…
Added 2 hours ago
OF
Membership Sales Associate
Orangetheory Fitness Canada
Burlington, ON
- $16 to $19 USD / hour
- Full-time
Working at our front desk which includes answering phones and talking to members among other tasks
Added 2 hours ago
S&
Experienced Eyelash & Eyebrow Artist
Siren & Proper
Eyebrow, SK
- Full-time
…some degree. You will still be trained on our services, front desk duties, and the products we sell. You may choose to specialize in just one or all of the services we offer.…
Added 2 hours ago
1
Office Manager - Wharncliffe Family Dental
123Dentist
London, ON
- $60,000 to $70,000 CAD / year
- Full-time
…into practice, and create working harmonies between the front desk office and dental professional…
Added 4 hours ago
TH
Service Desk Associate: Part Time - NANAIMO
The Home Depot Canada
Nanaimo, BC
- Part-time
Added 4 hours ago
TH
Hardware Sales associate: Part Time - Burnaby
The Home Depot Canada
Burnaby, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 4 hours ago
SF
Oshawa Production Manager
Safe Fleet
Oshawa, ON
- Full-time
Communicate with key internal and external production stakeholders to coordinate between departments and provide excellent customer service.
Added 4 hours ago
S
Clinical Resource Nurse, Child & Adolescent Mental Health Programs, Adolescent Psychiatry - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 4 hours ago
FF
PT OVN Shelter Care Support Team Member
FAITH FAMILY CHURCH CHRISTIAN FAITH OUTREACH
Whitby, ON
- Up to $24 CAD / hour
- Part-time
Completion of post-secondary education in a health-related field, such as Social Work/Social Service, Psychology, Nursing, Mental Health, and Addiction, and/or equivalent combination of…
Added 5 hours ago
W
(CAN) General Merchandise Associate FT
Walmart
Salmon Arm, BC
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 6 hours ago
S
Senior Diagnostic Neurophysiology Technologist, EEG Clinical - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 6 hours ago
OC
Optical Manager
Optometrists Clinic Inc
Westlock, AB
- Full-time
…exceptional eyecare through advanced technology, compassionate service, and a highly skilled team. We are looking for an experienced and organized Optometry Clinic Manager to oversee daily…
Added 6 hours ago
W
(CAN) General Merchandise Associate
Walmart
Duncan, BC
- Part-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 6 hours ago
TH
Service Desk Associate : Full Time - NANAIMO
The Home Depot Canada
Nanaimo, BC
- Full-time
Added 6 hours ago
SE
Reservations Agent
St Eugene Golf Resort & Casino
Cranbrook, BC
- $20 CAD / hour
…hospitality industry. This role delivers outstanding customer service to our guests, whether it be on the front line or behind the scenes, making…
Added 7 hours ago
BC
IT专员
BYD Canada
Toronto, ON
- Full-time
…application teams, and external vendors. The ideal candidate is service-oriented, technically hands-on, organized, and comfortable working in a fast-growing environment where priorities may…
Added 7 hours ago
R
Administrative Assistant- EN
RBC
Laval, QC
- Full-time
…organizing and managing: correspondence, diary, reports and market desk. Tasks are managed to enable VP to focus on effective sales leadership practices that drive the client experience and…
Added 7 hours ago
ASSISTANT SALES MANAGER
Stampede Leasing Ltd
Calgary, AB
…Assistant Sales Manager will work alongside a seasoned sales team, service department, and support staff, all representing a world-class leader in the automotive…
Added 7 hours ago
CP
Endpoint Specialist
Concert Properties
Vancouver, BC
- $70,000 to $90,000 USD / year
- Full-time
Partner with the Service Desk to build knowledge articles and escalation paths that improve first-call resolution and reduce unnecessary escalations.
Added 7 hours ago
WC
(CAN) General Merchandise Associate FT
Walmart Canada
Salmon Arm, BC
- Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 7 hours ago
RB
Administrative Assistant
Royal Bank of Canada
Laval, QC
- Full-time
…organizing and managing: correspondence, diary, reports and market desk. Tasks are managed to enable VP to focus on effective sales leadership practices that drive the client experience and…
Added 7 hours ago
AU
Security Guard - Bilingual - Customer Service Representative - Casual
Allied Universal
Vancouver, BC
- $20 CAD / hour
- Full-time
Provide professional front desk security, reception, and customer service.

IME RESOURCES LLC

On Site Service Desk Analyst

Vaughan, ON, Canada
9135 Keele Street, Unit B5, Concord, ON, L4K 0J4, Canada

$30 to $40 CAD / hour · Full-time

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Job details

Pay: $30 to $40 CAD / hour
Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Job Details: Job Location: Concord, ON (FunctionAbility) - Concord, ON, Position Type: Full Time, Salary Range: $30.00 - $40.00Hourly, Travel Percentage: 10%, FunctionAbility is one of Ontario's leading providers of multidisciplinary rehabilitation services. We provide expert assessment and treatment services province wide to people who suffered traumatic and acquired neurological injuries and severe orthopedic injuries. FunctionAbility is currently seeking an On Site Service Desk Analyst to join our team! The On Site Service Desk Analyst is responsible for providing courteous, accurate and prompt support to our internal customers. The position functions include face-to-face desk-side support and training, utilizing technical troubleshooting skills to solve technical incidents, requests and problems, assisting with system adds, moves, or changes, coordinating with IT and 3rd party resources who need to be on site, and systematically answering phone calls, voicemail, responding to email, and conducting online chat. The position provides clear documentation on each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department. The On-Site Service Desk Analyst serves as a site liaison to provide feedback on the end user experience to IT Management. ESSENTIAL JOB FUNCTIONS • Respond to requests for help from customers on site or remotely • Provide training and support to end users on site • Troubleshoot and resolve difficult technical issues effectively and efficiently. • Prioritize, evaluate, resolve and escalate calls as required. • Provide appropriately detailed and timely follow-up support with customers. • Submit accurate and well-documented solutions consistently for inclusion in the knowledge base. • Record every interaction with customer into the service management system. • Instruct customers in the use of hardware, software and manuals. • Configure and distribute hardware and software to customers in a timely manner. • Install hardware and peripheral components such as monitors, keyboards, printers and disk drives on customers’ machines. • Load specified software packages such as operating systems, word processing and all proprietary software programs into personal computers. • Configure and troubleshoot network hardware and communication equipment, operating systems and personal computers. • Interact with Active Directory for Moves, Additions, and Changes. • Configure and maintain VDI pools and troubleshooting issues with VDI. • Enter commands and observe system functions to verify correct system operation. • Recommend or perform minor remedial actions to correct problems identified. • Provide updates, status and completion information to the Service Desk Manager through voicemail, e-mail, or in-person communication. • Monitor new technologies and/or updates required to support the various systems currently in operation. • Self-assign and monitor progress of work, report progress to the Service Desk Manager on a regular basis. • Maintain medical confidentiality. • Perform all other duties as assigned by management. • Perform project work as needed. • Responsible for printer and hardware installs. • Monitor the queue and alert management when assistance needed. • Available to be on call for after-hours coverage as listed on a rotation schedule or as needed. • Ability to communicate end user experience issues to IT Management • Perform other duties as assigned by management. Qualifications: MINIMUM REQUIRED QUALIFICATIONS Education and/or Experience High school diploma or equivalent required. One-year previous experience working on a Service Desk required. Level II requires one to two years’ experience within the position. College degree and experience supporting users in a virtualized environment and working with Active Directory preferred. Certificates, Licenses, Registrations Technical certifications preferred. Valid driver's license required QUALIFICATIONS • Ability to follow instructions and respond to managements’ directions accurately. • Ability to work with other teams and third party contactors to resolve technical issues on site • Must have proven skills in advanced computer troubleshooting, analysis, critical thinking and problem-solving skills. • Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations. • Must demonstrate skills in accuracy and thoroughness paying close attention to detail. Look for ways to improve and promote quality and monitors own work to ensure quality is met. • Ability to learn multiple programs and systems. • Must demonstrate initiative and work proactively. • Must demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed. • Ability to prioritize work activities and use time efficiently. • Ability to travel when necessary and maintain reliable transportation. • Proven commitment to maintaining medical confidentiality. • Must demonstrate team behavior and willingness to promote a team-oriented environment. • Ability to maintain focus and concentrate in close quarters with normal distractions and without distracting others. • Ability to manage change, delays, or unexpected events and work in an environment with constant change. • Ability to comply with all company policies and procedures in effect at the time of hire and as they may be amended from time to time. Who Are We? Work with a healthcare organization that has over 25 years of stability in the industry! FunctionAbility is a leading provider of multidisciplinary rehabilitation services across Ontario. We support a diverse client population with neurological, orthopedic, mental health, and complex injuries through community-based assessment and treatment services. At FunctionAbility, clinician support and mentorship are at the core of what we do. We are committed to helping our clinicians thrive through strong leadership, collaborative teams, structured onboarding, and ongoing professional support - because your happiness and growth truly matter here.

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More about this job

Responsibilities

The On-Site Service Desk Analyst provides prompt, face-to-face technical support and training to internal customers while maintaining accurate documentation of all interactions. They are responsible for hardware and software installation, troubleshooting network and VDI issues, and acting as a site liaison for IT management.

Requirements

Candidates must have a high school diploma and at least one year of experience in a service desk role. Proficiency in Active Directory, virtualized environments, and advanced computer troubleshooting is preferred, along with a valid driver's license.

Skills

Service desk support
Technical troubleshooting
Hardware installation
Software configuration
Active Directory
VDI management
Network hardware troubleshooting
Customer service
Documentation
Incident management
Critical thinking
Problem-solving
Communication skills
Time management
Medical confidentiality

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Technical Support
Active Directory
VDI
Hardware Installation
Software Deployment
Troubleshooting
Network Hardware
Incident Management
IT Support
Desktop Support
Peripheral Installation
Operating Systems
Medical Confidentiality
Healthcare IT
Rehabilitation Services
Customer Service
Documentation
System Administration

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