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Added 5 mins ago
Media Sales Representative
Best Version Media
North Bay, ON
…together across Canada and the USA - one person, one home, one business at a time. Today, more than 1,300 local magazines and a full suite of digital marketing solutions help tens of…
Added 5 mins ago
PR
Sales Representative
POWERGROUP Resources
Brantford, ON
- Full-time
A proven track record with 3+ years of success in B2B sales, business development or technical equipment sales; experience in wastewater treatment, environmental services or industrial…
Added 5 mins ago
A
Customer Support Representative
ATCO
Lloydminster, AB
- Full-time
This role combines customer service, relationship management, community engagement and business development. You’ll serve as a key connection between customers and ATCO, helping ensure that…
Added 5 mins ago
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Client Financial Services Agent
Desjardins
Montreal, QC · Caisse Desjardins du Sud-Ouest de Montréal
- Full-time
…and clients. You help advisors deliver services and maintain business relationships. You have the latitude and are called upon to take charge of the immediate needs of members and clients…
Added 5 mins ago
LA
Automotive Parts Representative
Lordco Auto Parts
Powell River, BC
- $18.7 to $24.1 CAD / hour
- Full-time
…locations across Western Canada and is a family-owned and operated business since 1974. Start your career in the automotive industry and grow with us…
Added 5 mins ago
EM
Représentant.e des ventes-HVAC-Ottawa
EPM Mecanic
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Job Description: The Sales Representative will be responsible for maintaining business relationships with existing clients and acquiring new clients to achieve the company's growth…
Added 5 mins ago
UR
8th Grade Spanish Teacher (26-27) SY
Uplift RTCC - Alumni Career Services
Spanish, ON
- Full-time
Stays at school until time designated by School Director/Managing Director or as business necessitates.
Added 20 mins ago
Sales Development Representative 1
Boomi
Canada
Boomi is looking for a talented, high-energy, professional with a business-oriented mindset and a natural sales instinct to join our growing Business Development organization, part of the…
Added 20 mins ago
AF
Branch Manager - Office 1705
Attain Finance
North Vancouver, BC
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 20 mins ago
Bilingual Business Development Representative
DHL Express (Canada), Ltd.
Montreal, QC · Lachine, Quebec
Re-activate, onboard, and manage small-sized business accounts where companies use DHL Express services 3-6 x year
Added 20 mins ago
M
Sales Development Representative (Data Partnerships & Robotics)
Mecka
Remote, Canada
- $70,000 to $110,000 CAD / year
- Full-time
- Remote
We're hiring Sales Development Representatives to own the top of our funnel. This is a hybrid role based in Toronto, reporting to our GTM Lead. You'll split your time across two motions:
Added 20 mins ago
BT
Arborist Climbers - Canada
Bartlett Tree Experts
Nanaimo, BC
- Other
Bartlett Tree Experts has been in business for over 110 years. We are the largest family-owned tree care company in North America with over 120 offices in the USA, Canada, and Europe. We…
Added 20 mins ago
EM
Représentant.e des ventes-HVAC-Ottawa
EPM Mecanic
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Job Description: The Sales Representative will be responsible for maintaining business relationships with existing clients and acquiring new clients to achieve the company's growth…
Added 20 mins ago
SR
Marketing Advisor
Saskatchewan Research Council (SRC)
Saskatoon, SK
- Full-time
…retirement and savings options, insured benefits, professional development opportunities, a robust safety program, and an outstanding team…
Added 35 mins ago
Sales Representative - Packaging & Facility Solutions
Imperial Brady
Blainville, QC
Developing and executing a call plan, performing business reviews, maintaining a full sales pipeline, monthly erosion analysis, price negotiation, new product introduction and execution of…
Added 35 mins ago
Employment Consultant - Integrated Employment Services (Brampton)
ACCES Employment
Brampton, ON
Thorough knowledge of all facets of job search and career development including an understanding of labour market trends and resources.
Added 35 mins ago
TP
Sales Representative - Southwestern Ontario
Teva Pharmaceuticals
Toronto, ON
- Full-time
Teva Canada is currently looking for an experienced Sales Representative for Southwestern Ontario. You will be responsible for presenting our generic portfolio while maintaining a leading…
Added 35 mins ago
BV
Media Sales Representative
Best Version Media
Sault Ste. Marie, ON
- Full-time
…together across Canada and the USA - one person, one home, one business at a time. Today, more than 1,300 local magazines and a full suite of digital marketing solutions help tens of…
Added 35 mins ago
BV
Media Sales Representative
Best Version Media
Prince George, BC
- Full-time
…together across Canada and the USA - one person, one home, one business at a time. Today, more than 1,300 local magazines and a full suite of digital marketing solutions help tens of…
Added 35 mins ago
BV
Media Sales Representative
Best Version Media
Richmond Hill, ON
- Full-time
…together across Canada and the USA - one person, one home, one business at a time. Today, more than 1,300 local magazines and a full suite of digital marketing solutions help tens of…
Added 35 mins ago
BV
Media Sales Representative
Best Version Media
Toronto, ON · Etobicoke, ON
- Full-time
…together across Canada and the USA - one person, one home, one business at a time. Today, more than 1,300 local magazines and a full suite of digital marketing solutions help tens of…
Added 35 mins ago
BV
Media Sales Representative
Best Version Media
Toronto, ON · North York, ON
- Full-time
…together across Canada and the USA - one person, one home, one business at a time. Today, more than 1,300 local magazines and a full suite of digital marketing solutions help tens of…
Added 35 mins ago
BV
Media Sales Representative
Best Version Media
Aurora, ON
- Full-time
…together across Canada and the USA - one person, one home, one business at a time. Today, more than 1,300 local magazines and a full suite of digital marketing solutions help tens of…
Added 35 mins ago
BV
Media Sales Representative
Best Version Media
Caledon, ON
- Full-time
…together across Canada and the USA - one person, one home, one business at a time. Today, more than 1,300 local magazines and a full suite of digital marketing solutions help tens of…
Added 35 mins ago
BV
Media Sales Representative
Best Version Media
Saskatoon, SK
- Full-time
…together across Canada and the USA - one person, one home, one business at a time. Today, more than 1,300 local magazines and a full suite of digital marketing solutions help tens of…

IMP Solutions

Tier 1 Service Desk Associate

Halifax, NS, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Experience: 1+ years of Service Desk, Desktop Support or Information Technology Systems experience
Posting language: English
Posted: Nov 3, 2026

Original job description

A workplace that’s invested in your success. A team that truly values one another. A culture that is built upon integrity, passion and mutual respect. Are you ready to join a team of talented IT experts and take your career to new heights? If so, IMP Solutions is right for you.

The Opportunity

IMP Solutions, a division of IMP Group Limited, provides IT products and IT and business consulting services to clients across Canada. Headquartered in Halifax, Nova Scotia for over fifty years, IMP Group continues to stand for diversity and strength. IMP Group has gained a very strong reputation nationally, being named one of the 50 Best Managed Companies.

Our passion is working with organizations to provide innovative and cost-effective business solutions. Our consultants offer outstanding technical capabilities, solid business experience, and a commitment to customer-centered methodologies.

We are seeking a motivated and customer-focused Service Desk Associate to join our Managed Services team in Halifax, Nova Scotia. This role serves as the front line of technical support, providing timely and professional assistance to end users while ensuring a high standard of service delivery.

What You Will Do

Serve as front-line technical support, responding to user inquiries and resolving basic computer issues in a timely manner.
Troubleshoot and resolve hardware, software, and network connectivity issues.
Take ownership of end-user issues including ticket validation, scheduling, updates, and documentation.
Set up, configure, test, and maintain PCs, monitors, docking stations, printers, and multi-function devices.
Provide IT support for Microsoft core business applications, operating systems and Office 365.
Follow Service Desk procedures and escalate complex issues to Tier 2 support or vendors as required.
Maintain quality documentation for troubleshooting and resolution activities.
Utilize ConnectWise ticketing and support tools effectively.
Complete assigned ConnectWise University training materials and blueprints.
Contribute positively to a collaborative and professional team environment.

What You Need To Succeed

1+ years of Service Desk, Desktop Support or Information Technology Systems experience
Post secondary education in computer science or a related field. Equivalent combination of education and experience considered
Understanding of operating systems, business applications, printing systems, and network systems
Diagnostic skills of technical issues. Understand support tools, techniques, and how technology is used to provide services
Excellent communication skills (written, verbal and active listening), interpersonal skills and the ability to perform professionally in a fast-passed environment
Detail oriented, organized, excellent time management, and multi-tasking skills
Customer focused – Patient, approachable, and able to adapt quickly to change

If you are interested in joining our winning team and have what it takes to be successful in a dynamic industry, we want to hear from you!

What We Offer You

Comprehensive health and dental benefits
RRSP contribution matching
Professional development and training opportunities

IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal people, visible minority groups, persons with disabilities and women in occupations and positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume.

IMP Solutions is a division of IMP Group Limited.

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More about this job

Responsibilities

Provide front-line technical support by responding to user inquiries and resolving hardware, software, and network issues. Manage support tickets, configure and maintain end-user equipment, document resolutions, and escalate complex issues when needed.

Requirements

Requires at least one year of service desk, desktop support, or IT systems experience, along with post-secondary education in computer science or a related field; equivalent education and experience may be considered. Candidates should have technical diagnostic skills, knowledge of operating systems and business applications, strong communication and organizational abilities, and a customer-focused approach.

Skills

Technical Support
Hardware Troubleshooting
Software Troubleshooting
Network Troubleshooting
Ticket Management
PC Configuration
Microsoft Office 365
Operating Systems
Printer Support
Technical Documentation
ConnectWise
Customer Service
Communication
Time Management
Multitasking

Benefits

Health Benefits
Dental Benefits
RRSP Contribution Matching
Professional Development
Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Desktop Support
Information Technology
Managed Services
Hardware
Software
Network Connectivity
Operating Systems
Microsoft Office 365
Business Applications
Printing Systems
PCs
Monitors
Docking Stations
Printers
Multi-Function Devices
ConnectWise
Ticketing Systems
Ticket Validation
Troubleshooting
Technical Documentation
Tier 2 Support
Vendor Escalation
Customer-Centered Service
IT Consulting

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