Tier 2 I.T. Administrator

Halifax, NS, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

A workplace that’s invested in your success. A team that truly values one another. A culture that is built upon integrity, passion and mutual respect. Are you ready to join a team of talented IT experts and take your career to new heights? If so, IMP Solutions is right for you.

The Opportunity

A workplace that’s invested in your success. A team that truly values one another. A culture built on integrity, passion, and mutual respect. Are you ready to join a team of talented IT professionals and take your career to the next level? If so, IMP Solutions wants to hear from you.

IMP Solutions, a division of IMP Group Limited, provides IT products and IT and business consulting services to clients across Canada. We are currently seeking an experienced and motivated I.T. Administrator to join our Managed Services team in Halifax, Nova Scotia.

This is an exciting opportunity to become part of a growing, high-performing team that is committed to service excellence and passionate about delivering meaningful solutions for our clients.

Position Overview

The I.T. Administrator plays a key role in supporting and maintaining client IT environments across server, network, and cloud platforms. This role acts as an escalation point for front-line support while ensuring systems are secure, reliable, and performing optimally. The successful candidate will bring strong technical expertise, excellent customer service skills, and a proactive approach to problem-solving.

What You Will Do

Provide exceptional customer service by taking ownership of monitoring alerts and reported end-user issues
Contact customers upon ticket reception to validate issue priority, schedule service, and provide ongoing updates
Accurately document, categorize, and update all incidents and service requests within the ticketing system
Serve as an escalation point for front-line technical support, providing guidance and assistance
Troubleshoot and resolve hardware, software, and network connectivity issues
Perform server administration including Active Directory, Group Policy, RDS, patching, ESX, Hyper-V, DHCP, DNS, and backups
Administer and support network infrastructure including firewalls, routing, switching, and performance troubleshooting
Respond to and remediate server and network monitoring alerts
Provide administration and troubleshooting support for Office 365 and Microsoft Azure environments

What You Need To Succeed

Three (3) or more years of experience in back-office or Service Desk support
Post-secondary education in Computer Science or a related field, or equivalent experience
Strong understanding of operating systems, business applications, printing systems, and network environments
Proven diagnostic and troubleshooting skills
Excellent written and verbal communication skills with strong interpersonal abilities
Ability to work professionally in a fast-paced environment
Detail-oriented with strong organizational and time-management skills
Customer-focused, patient, approachable, and adaptable

If you are interested in joining our winning team and have what it takes to be successful in a dynamic industry, apply online with your resume by September 11th, 2026.

What We Offer You

Comprehensive health and dental benefits
RRSP contribution matching
3 weeks paid vacation annually
Professional development and training opportunities

IMP is committed to Employment Equity and our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal people, visible minority groups, persons with disabilities and women in occupations and positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify on either your cover letter or resume.

IMP Solutions is a division of IMP Group Limited.

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More about this job

Responsibilities

Support and maintain client server, network, and cloud environments, including administering systems and resolving hardware, software, connectivity, and monitoring issues. Manage service tickets and customer updates, and provide escalation support to front-line technicians.

Requirements

Requires at least three years of back-office or Service Desk support experience and post-secondary education in Computer Science or a related field, or equivalent experience. Candidates should have strong technical troubleshooting, communication, organizational, and customer-service skills, and knowledge of operating systems, business applications, printing systems, and network environments.

Skills

Customer Service
Incident Management
Technical Troubleshooting
Server Administration
Active Directory
Group Policy
Remote Desktop Services
VMware ESX
Hyper-V
DHCP
DNS
Backup Administration
Network Administration
Firewall Administration
Microsoft 365
Microsoft Azure

Benefits

Health Benefits
Dental Benefits
RRSP Contribution Matching
Three Weeks Paid Vacation
Professional Development and Training

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Service Desk
Back-Office Support
Incident Management
Service Requests
Ticketing System
Operating Systems
Business Applications
Printing Systems
Network Environments
Hardware Troubleshooting
Software Troubleshooting
Network Connectivity
Server Administration
Active Directory
Group Policy
Remote Desktop Services
Patching
VMware ESX
Hyper-V
DHCP
DNS
Backups
Network Infrastructure
Firewalls
Routing
Switching
Monitoring Alerts
Microsoft 365
Microsoft Azure

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