Personal Lines Agent
- Vancouver, BC, Canada
- Greater Vancouver Metropolitan Area, Canada
Competitive base salary $55,000 to $65,000 (based on experience) · Full-time
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Job details
- Pay
- Competitive base salary $55,000 to $65,000 (based on experience)
- Job type
- Full-time
- Apply by
- Experience
- 2+ years of insurance and/or front-line brokerage customer service experience
- Posting language
- English
- Posted
Original job description
Join a well-established and reputable insurance brokerage with a strong presence in the local market, multiple offices throughout the Vancouver area, and a steadily growing client base. You’ll be joining a stable, experienced, and tenured team that takes pride in delivering excellent customer service and building lasting client relationships.
This is a full-time, in-office opportunity based at one of the brokerage’s newer locations in the Kerrisdale neighborhood. The role will primarily focus on servicing the Personal Lines book of business and ICBC Autoplan transactions, providing an excellent opportunity for someone with a strong customer service background and an interest in developing their career in the insurance industry.
Responsibilities
This is a full-time, in-office opportunity based at one of the brokerage’s newer locations in the Kerrisdale neighborhood. The role will primarily focus on servicing the Personal Lines book of business and ICBC Autoplan transactions, providing an excellent opportunity for someone with a strong customer service background and an interest in developing their career in the insurance industry.
Responsibilities
- Greet and assist walk-in clients at the front counter, providing professional customer experience
- Process ICBC Auto Plan transactions accurately and efficiently
- Support personal lines service needs (ex. basic policy changes, renewal and processing)
- Share general reception and phone coverage with the team as needed
- Use brokerage systems and workflows to document activity and maintain organized client files
- Contribute to a collaborative office environment while managing daily service volumes and priorities
- Level 1 insurance license (Level 2 is an asset)
- 2+ years of insurance and/or front-line brokerage customer service experience
- Strong English communication skills and a confident, professional presence
- Strong attention to detail with the ability to learn processes quickly in a busy environment
- Comfortable working fully in-office with a Tuesday–Saturday schedule
- Competitive base salary $55,000 to $65,000 (based on experience)
- Extended health and dental coverage (including paramedical/specialty care support)
- Commission opportunity on new/renewal business you personally bring in
- Vacation starting at 2–3 weeks (flexible based on experience)
More about this job
Responsibilities
Assist walk-in clients and process ICBC Autoplan transactions, while supporting personal lines servicing such as policy changes and renewals. Provide reception and phone coverage, document activity in brokerage systems, maintain organized client files, and help manage daily service priorities.
Requirements
A Level 1 insurance license is required, with Level 2 considered an asset, along with at least two years of insurance or front-line brokerage customer service experience. Candidates should have strong English communication skills, a professional presence, attention to detail, and the ability to learn processes quickly in a busy, fully in-office environment.
Skills
- Customer Service
- ICBC Autoplan Transactions
- Personal Lines Insurance
- Policy Changes
- Renewal Processing
- Reception
- Phone Coverage
- Client File Management
- Attention To Detail
- English Communication
- Time Management
- Team Collaboration
Benefits
- Extended Health Coverage
- Dental Coverage
- Commission Opportunity
- Two To Three Weeks Of Vacation
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Finance & Accounting
- Sales
- Administrative
Keywords
- Personal Lines Insurance
- ICBC Autoplan
- Level 1 Insurance License
- Level 2 Insurance License
- Insurance Brokerage
- Customer Service
- Walk-In Clients
- Policy Changes
- Renewals
- Reception
- Phone Coverage
- Brokerage Systems
- Client Files
- Client Relationships
- Service Volumes
- English Communication
- Attention To Detail
- Tuesday-Saturday Schedule