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Impact Recruitment

Personal Lines CSR

ON, Canada
Simcoe, ON, Canada

Competitive salary, approximately $60,000–$80,000, depending on experience (subject to confirmation for this position). · Full-time

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Job details

Pay: Competitive salary, approximately $60,000–$80,000, depending on experience (subject to confirmation for this position).
Job type: Full-time
Apply by: Dec 2, 2026
Experience: Minimum 2 years of insurance industry experience, preferably in Personal Lines.
Posting language: English
Posted: Nov 2, 2026

Original job description

We are seeking a customer-focused Personal Lines CSR to join an established and growing insurance brokerage. This individual will support the servicing of personal insurance accounts, primarily Home and Auto, while delivering excellent customer service and supporting the brokerage team.

Key Responsibilities

Handle incoming client inquiries and day-to-day service requests.
Process policy changes, endorsements, cancellations, and renewals.
Assist clients with coverage, billing, and policy-related questions.
Maintain accurate client records and documentation.
Support brokers and account managers with client servicing.
Work with insurance providers to resolve client inquiries.

Requirements

Minimum 2 years of insurance industry experience, preferably in Personal Lines.
Active RIBO licence required.
Knowledge of Home and Auto insurance products and underwriting guidelines.
Experience with insurance portals and Compu-Quote.
Strong communication, organizational, and customer service skills.
Ability to work independently and collaboratively.

Nice to Have

Experience with Applied Epic (BMS).
CAIB or CIP designation.
French-speaking ability.

Compensation & Benefits

Competitive salary, approximately $60,000–$80,000, depending on experience (subject to confirmation for this position).
7.5% RRSP matching from Day 1.
Group health, dental, and vision benefits.
4 weeks of vacation.
Sick days and personal days.
Fitness benefit and Employee Assistance Program.
Professional development and continuing education support.

Additional Details

Fully in-office position.
Early Friday closures before long weekends (May–October).
Collaborative team environment with opportunities for career growth.

At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

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More about this job

Responsibilities

Respond to client inquiries and service requests, process policy changes, endorsements, cancellations, and renewals, and assist with coverage, billing, and policy questions. Maintain accurate client records, support brokers and account managers, and coordinate with insurance providers to resolve client inquiries.

Requirements

Requires at least two years of insurance industry experience, preferably in Personal Lines, and an active RIBO licence. Candidates should know Home and Auto products and underwriting guidelines, have experience with insurance portals and Compu-Quote, and demonstrate strong communication, organizational, and customer service skills.

Skills

Customer Service
Personal Lines Insurance
Home Insurance
Auto Insurance
Policy Changes
Endorsements
Cancellations
Renewals
Coverage Guidance
Billing Support
Client Recordkeeping
Insurance Underwriting Guidelines
Insurance Portals
Compu-Quote
Communication
Organization

Benefits

RRSP Matching
Group Health Benefits
Dental Benefits
Vision Benefits
Four Weeks Of Vacation
Sick Days
Personal Days
Fitness Benefit
Employee Assistance Program
Professional Development Support
Continuing Education Support

Visa sponsorship

Not detected in the job text

Keywords

Personal Lines Insurance
Home Insurance
Auto Insurance
RIBO Licence
Compu-Quote
Applied Epic
Brokerage
Policy Servicing
Policy Changes
Endorsements
Cancellations
Renewals
Insurance Underwriting Guidelines
Insurance Portals
Client Inquiries
Coverage Questions
Billing Support
Client Records
Account Management
Insurance Providers
CAIB
CIP
Customer Service
French Language

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