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Added 2 mins ago
OT
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Impact Recruitment

Personal Lines Customer Service Representative

Toronto, ON, Canada
North York, ON, Canada

$50,000 to $65,000 in base salary commensurate with experience · Full-time

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Job details

Pay: $50,000 to $65,000 in base salary commensurate with experience
Job type: Full-time
Apply by: Nov 26, 2026
Experience: 2 to 5 years of personal lines experience within a brokerage environment
Posting language: English
Posted: Oct 27, 2026

Original job description

Join a dynamic insurance brokerage nestled in North York, where opportunity meets growth! Our client, a forward-thinking team dedicated to exceptional client service, is seeking a passionate and experienced Personal Lines Customer Service Representative to become a vital part of their in-office team.

If you're ready to make an impact, work with an impressive book of business, and thrive in a collaborative environment, this role is your next career move!

What You'll Do

Prepare, review, and process applications, endorsements, binders, and invoicing via EPIC and carrier portals
Recommend additional coverages to clients and assist with renewals, cancellations, and policy changes
Build strong relationships by communicating effectively through calls, emails, etc.
Maintain detailed electronic client files, manage renewal lists, and support special projects as needed
Respond promptly to client and underwriter inquiries, providing expert guidance on coverage options and risk management

What You Bring

2 to 5 years of personal lines experience within a brokerage environment
RIBO license is required
Solid understanding of personal lines underwriting and coverages
Familiarity with Epic and/or Compuquote is a plus
Comfortable on the phone, with excellent communication and organizational skills
Tech-savvy with proficiency in Microsoft Office Suite
Self-motivated problem solver with keen attention to detail and the ability to work independently or collaboratively

Compensation & Benefits

$50,000 to $65,000 in base salary commensurate with experience
Commission for friends & family business you write
A group benefits plan
Opportunity to grow within the organization

This is your chance to join a reputable team that values expertise, dedication, and integrity. Ready to take the next step? Apply now to become a key player in helping clients safeguard what matters most - your future starts here!

At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.

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More about this job

Responsibilities

Prepare and process insurance applications, endorsements, binders, invoices, renewals, cancellations, and policy changes using EPIC and carrier portals. Advise clients on coverage options, respond to client and underwriter inquiries, maintain electronic files and renewal lists, and support special projects.

Requirements

Requires 2 to 5 years of personal lines experience in a brokerage environment and a RIBO license. Candidates should understand personal lines underwriting and coverage, communicate and organize effectively, be proficient with Microsoft Office, and work independently or collaboratively; EPIC or Compuquote familiarity is an asset.

Skills

Personal Lines Insurance
Customer Service
Policy Processing
Underwriting
Coverage Recommendations
Renewals
Written and Verbal Communication
Organization
Attention to Detail
Problem Solving
Microsoft Office
EPIC
Compuquote
Electronic File Management
RIBO Licensing

Benefits

Commission for Friends and Family Business
Group Benefits Plan
Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Personal Lines Insurance
Insurance Brokerage
RIBO License
EPIC
Compuquote
Carrier Portals
Personal Lines Underwriting
Insurance Coverage
Applications
Endorsements
Binders
Invoicing
Renewals
Cancellations
Policy Changes
Risk Management
Client Service
Client Files
Renewal Lists
Microsoft Office
Communication
Organization
Problem Solving
Attention to Detail

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