Personal Lines Customer Service Representative
- Toronto, ON, Canada
- North York, ON, Canada
$50,000 to $65,000 in base salary commensurate with experience · Full-time
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Job details
- Pay
- $50,000 to $65,000 in base salary commensurate with experience
- Job type
- Full-time
- Apply by
- Experience
- 2 to 5 years of personal lines experience within a brokerage environment
- Posting language
- English
- Posted
Original job description
Join a dynamic insurance brokerage nestled in North York, where opportunity meets growth! Our client, a forward-thinking team dedicated to exceptional client service, is seeking a passionate and experienced Personal Lines Customer Service Representative to become a vital part of their in-office team.
If you're ready to make an impact, work with an impressive book of business, and thrive in a collaborative environment, this role is your next career move!
What You'll Do
At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.
If you're ready to make an impact, work with an impressive book of business, and thrive in a collaborative environment, this role is your next career move!
What You'll Do
- Prepare, review, and process applications, endorsements, binders, and invoicing via EPIC and carrier portals
- Recommend additional coverages to clients and assist with renewals, cancellations, and policy changes
- Build strong relationships by communicating effectively through calls, emails, etc.
- Maintain detailed electronic client files, manage renewal lists, and support special projects as needed
- Respond promptly to client and underwriter inquiries, providing expert guidance on coverage options and risk management
- 2 to 5 years of personal lines experience within a brokerage environment
- RIBO license is required
- Solid understanding of personal lines underwriting and coverages
- Familiarity with Epic and/or Compuquote is a plus
- Comfortable on the phone, with excellent communication and organizational skills
- Tech-savvy with proficiency in Microsoft Office Suite
- Self-motivated problem solver with keen attention to detail and the ability to work independently or collaboratively
- $50,000 to $65,000 in base salary commensurate with experience
- Commission for friends & family business you write
- A group benefits plan
- Opportunity to grow within the organization
At Aplin - together with our brands CompuStaff, Impact Recruitment, and Vantix Systems - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers. Accommodation is available upon request throughout all stages of the recruitment process.
More about this job
Responsibilities
Prepare and process insurance applications, endorsements, binders, invoices, renewals, cancellations, and policy changes using EPIC and carrier portals. Advise clients on coverage options, respond to client and underwriter inquiries, maintain electronic files and renewal lists, and support special projects.
Requirements
Requires 2 to 5 years of personal lines experience in a brokerage environment and a RIBO license. Candidates should understand personal lines underwriting and coverage, communicate and organize effectively, be proficient with Microsoft Office, and work independently or collaboratively; EPIC or Compuquote familiarity is an asset.
Skills
- Personal Lines Insurance
- Customer Service
- Policy Processing
- Underwriting
- Coverage Recommendations
- Renewals
- Written and Verbal Communication
- Organization
- Attention to Detail
- Problem Solving
- Microsoft Office
- EPIC
- Compuquote
- Electronic File Management
- RIBO Licensing
Benefits
- Commission for Friends and Family Business
- Group Benefits Plan
- Growth Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Finance & Accounting
Keywords
- Personal Lines Insurance
- Insurance Brokerage
- RIBO License
- EPIC
- Compuquote
- Carrier Portals
- Personal Lines Underwriting
- Insurance Coverage
- Applications
- Endorsements
- Binders
- Invoicing
- Renewals
- Cancellations
- Policy Changes
- Risk Management
- Client Service
- Client Files
- Renewal Lists
- Microsoft Office
- Communication
- Organization
- Problem Solving
- Attention to Detail