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Added 4 mins ago
Social Media Content Creator & Community Manager
Envo Drive Systems Inc.
Burnaby, BC
Full-time
…development to continually improve product performance and user experience. With a strong focus on affordable quality, ENVO aims to be the premier choice for e-mobility while contributing…
Added 4 mins ago
Gestionnaire des opérations éoliennes - Dégélis, QC (75498)
Vestas
Dégelis, QC
$115,000 to $130,000 CAD / year
Full-time
As a Wind Site Operations Manager, you will be responsible for the operations of a service site, ensuring optimized performance, safety, and customer satisfaction. In this role, you will…
Added 4 mins ago
Catering Sous Chef
Dexterra Group
Mississauga, ON
Full-time
Under the general supervision of the Chef Manager, the Sous Chef oversees procuring, organizing, planning, preparing and/or directing the preparation of all catering events. This role also…
Added 5 mins ago
Salt Truck Operator
Dicam Landscaping
Hamilton, ON
Temporary
…our employees, providing a good wage and providing excellent customer service while maintaining health and safety as a top…
Added 5 mins ago
Maintenance Technician
Bosa Properties Inc.
Vancouver, BC
…property management professionals. Reporting to the Operations Manager this individual will have a unique opportunity to work alongside the building management to provide a safe, customer…
Added 5 mins ago
Project Manager
Columbia Forest Products
Rutherglen, ON
Full-time
The Project Manager leads cross-functional capital and process improvement initiatives at the Rutherglen site, supporting safe, reliable, and cost-effective manufacturing operations.
Added 5 mins ago
Service Advisor
INLAND KENWORTH US INC
Williams Lake, BC
Full-time
Prior experience as a service advisor in automotive, truck or equipment service repair would be an advantage. And we can train you to the industry if you have a strong customer service…
Added 19 mins ago
Senior Manager, Marketing & Communications
Liberty Mutual Canada
Toronto, ON
$130,000 to $170,000 CAD / year
Full-time
If you are unsure whether or not your experience matches every requirement below, we encourage you to apply anyway. We are looking for varied and diverse perspectives and experiences that…
Added 19 mins ago
Field Deployment Specialist
SewerVUE Technology
Burnaby, BC
Full-time
The Field Deployment Specialist travels with the float to customer sites, helps the customer's crew set up and operate the system, and works alongside them during the first lines of a…
Added 19 mins ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Internship
Successful completion of IV contrast media injection course/experience highly recommended.
Added 19 mins ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Full-time
Successful completion of IV contrast media injection course/experience highly recommended.
Added 19 mins ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Internship
Successful completion of IV contrast media injection course/experience highly recommended.
Added 19 mins ago
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
Full-time
Successful completion of IV contrast media injection course/experience highly recommended.
Added 19 mins ago
Night Auditor
Greater Moncton Hotel Association
Moncton, NB
Part-time
Manager on Duty responsibilities, in the absence of the Manager of the hotel.
Added 19 mins ago
Corporate Actions & Onboarding Analyst
SGGG Fund Services Inc.
Toronto, ON · Greater Toronto Area, Canada
$55,000 to $60,000 CAD / year
Full-time
We are seeking a detail-oriented and motivated Analyst, Fund Accounting Onboarding to join our team. Reporting to the Manager, Onboarding, this role supports the onboarding, conversion, and…
Added 19 mins ago
Manager, Auto Service Operations
Canadian Tire Corporation
Mississauga, ON
Full-time
…sales growth, service retention, operational consistency, and customer experience across all business…
Added 19 mins ago
Account Manager, Digital Marketing
The Influence Agency
Toronto, ON
Full-time
Excellent communication skills to be the glue between clients and our operations team. Strives to do good for their clients and provide them a stellar customer experience.
Added 19 mins ago
Manager, Business Markets- EN
RBC
Laval, QC
Full-time
…owners. You will coach your team to deliver an exceptional client experience leading to the retention, acquisition and growth of target Business client relationships. You will build high…
Added 19 mins ago
Manager - Guest Experience
Sheraton Hotels & Resorts
Toronto, ON
Full-time
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest…
Added 19 mins ago
Culinary Manager
COGIR Real Estate
Vaughan, ON
Full-time
Embrace the role of Culinary Manager and become a values-driven leader adept at managing our culinary and dining department. Your flair for creativity and culinary expertise will come to…
Added 19 mins ago
Application Support Manager
BULL INFORMATION SYSTEMS LIMITED
Toronto, ON
Full-time
…knowledge of ITIL processes (Incident, Problem, Change, Release)• Experience supporting mission‐critical banking or Capital Markets applications• Strong stakeholder management and executive…
Added 19 mins ago
Accounting Assistant III
Garland Commercial Ranges
Mississauga, ON
$55,000 to $65,000 CAD / year
Full-time
…flows to determine the potential risk and profitability of customer credit lines. The Accounting Assistant III will process credit applications for new customers and monitor credit lines…
Added 19 mins ago
National Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
Full-time
…connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay…
Added 19 mins ago
Field Technician (Forklift or Heavy Equipment Mechanic)
Leavitt Machinery
Coquitlam, BC
Full-time
…With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous…
Added 19 mins ago
Maintenance Manager
Teva Pharmaceuticals
Whitchurch-Stouffville, ON
Full-time
We are seeking an experienced and hands-on Maintenance Manager to lead site maintenance operations at our growing pharmaceutical manufacturing facility in Stouffville, Ontario.

Imperial Brady

Field Support Analyst

Montreal, QC, Canada
Saint-Laurent, QC, Canada

Experience: 5+ years of experience or equivalent proficiency level in desktop support, security, PowerShell scripting, networking and/or hardware and software support
Posting language: English
Posted: Aug 21, 2026

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Original job description

Imperial Brady is a leading distributor of foodservice packaging, facilities maintenance supplies, printing papers, and equipment across North America. With a strong and growing presence in Canada, we proudly serve Canadian businesses and communities with the highest standards of quality, reliability, and service.

A Deep Canadian Legacy

Imperial Brady Canada is deeply rooted in the country, with over 135 years of Canadian history and a workforce of 1,500 Canadian employees. Our operations span 35 locations from coast to coast, including Saint John, Newfoundland and Vancouver, British Columbia - ensuring efficient service and local support nationwide. We are incorporated in Canada, and our 100% Canadian leadership team ensures that decisions for Canada are made in Canada.

Trusted by Canadian Businesses

We are a key distributor partner to many Canadian manufacturers, supporting long-standing relationships and ensuring the timely availability of high-quality products. Our Canadian customer service team understands the unique needs of Canadian businesses and delivers tailored solutions with a local touch.

Imperial Brady Canada, leading national distributor, has a job open in Saint-Laurent. The Field Support Analyst serves as the primary IT point of contact for end users, ensuring a high level of customer service and operational excellence. The role is responsible for maintaining end-user computing environments, supporting corporate technology initiatives, enforcing security standards, and contributing to continuous improvement of IT services. This position works closely with infrastructure, security, application, and business teams to ensure reliable and secure technology services that enable business operations.

Responsibilities:

End User Experience & Customer Service

Act as the face of IT for onsite and remote end users, delivering exceptional customer service and technical support.
Build strong relationships with business stakeholders to understand operational needs and technology requirements.
Ensure timely communication and follow-up throughout the incident and service request lifecycle.
Participate in user onboarding, offboarding, and departmental moves/adds/changes.

Endpoint Management & Modern Workplace

Support and maintain Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
Manage endpoint deployment, configuration, and compliance using enterprise management tools such as Microsoft Intune, SCCM/MECM, Autopilot, and Group Policy.
Perform software deployments, patch management, and operating system upgrades.
Support mobile device management (MDM) and mobile application management (MAM).

Cybersecurity & Compliance

Ensure adherence to corporate security policies, standards, and procedures.
Assist in the remediation of endpoint security vulnerabilities.
Support identity and access management processes, including Active Directory and Entra ID (Azure AD).
Participate in security audits, risk assessments, and compliance activities.
Support multifactor authentication (MFA), endpoint protection, and data protection initiatives.

Incident, Problem, and Change Management

Follow ITIL-based incident, problem, request, and change management processes.
Participate in root cause analysis for recurring technical issues.
Identify trends and recommend proactive solutions to reduce support volumes.
Escalate issues appropriately while maintaining ownership through to resolution.

Asset & Lifecycle Management

Manage the full lifecycle of IT assets, including procurement, deployment, inventory tracking, warranty management, refresh planning, and disposal.
Maintain accurate asset management and configuration management databases (CMDB).
Participate in annual technology refresh programs and hardware standardization initiatives.

Project Participation

Support infrastructure and technology deployment projects.
Assist with office openings, closures, relocations, and warehouse technology rollouts.
Participate in testing, validation, and deployment of new technologies and system upgrades.
Provide technical input during project planning and implementation phases.

Documentation & Knowledge Management

Create and maintain technical documentation, knowledge articles, support procedures, and user guides.
Contribute to continuous improvement of support processes and standards.
Maintain accurate records of incidents, requests, resolutions, and system configurations.

Technical Skills

Microsoft Intune / Endpoint Manager
Microsoft Entra ID (Azure Active Directory)
Microsoft Teams administration and support
Windows 10/11 Enterprise administration
Microsoft Autopilot
SCCM/MECM administration
VPN and remote access technologies
Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wireless)
Endpoint Detection & Response (EDR) solutions such as Microsoft Defender
PowerShell automation and scripting

Service Management

Experience working within ITIL service management frameworks.
Experience using ticketing platforms.

Qualifications:

5+ years of experience or equivalent proficiency level in desktop support, security, PowerShell scripting, networking and/or hardware and software support
Experience supporting enterprise environments with 500+ users across multiple locations.
Experience working in warehouse, distribution center, manufacturing, or logistics environments is considered an asset.
Demonstrated ability to manage competing priorities in a fast-paced operational environment.
Proven experience supporting executive and VIP users.
Strong analytical, troubleshooting, and problem-solving skills.
Ability to work independently while collaborating effectively within cross-functional teams.
Occasional travel may be required to support regional locations and technology deployments.
Ability to participate in after-hours support, maintenance windows, and on-call rotations as required.
Fluent English & French is a must.

Working/Other Conditions:

Hybrid work model.
Indoor office environment.
Ability to work in a fast-paced environment.
Prolong periods of sitting, and computer and phone use.

At Imperial Brady, we offer an exciting environment in which to work, learn, and grow professionally. We are excited to continue to invite talented individuals with a passion for excellence to join our team. As a family-owned and operated company, we value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. If you require any support in the application process, including disability accommodation, please contact [email protected].

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More about this job

Responsibilities

The Field Support Analyst serves as the primary IT point of contact for end users, managing endpoint computing environments and supporting corporate technology initiatives. The role involves ensuring operational excellence through incident management, security policy enforcement, and active participation in infrastructure projects.

Requirements

Candidates must have 5+ years of experience in desktop support, security, and networking within enterprise environments. Proficiency in Microsoft 365, endpoint management tools, and fluency in both English and French are required.

Skills

Microsoft Intune
Microsoft Entra ID
Microsoft Teams
Windows 10/11
Microsoft Autopilot
SCCM/MECM
VPN
Networking
TCP/IP
DNS
DHCP
VLANs
Wireless
Endpoint Detection & Response
PowerShell
ITIL

Benefits

Competitive salaries
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Intune
Microsoft Entra ID
Microsoft Teams
Windows 10/11
Microsoft Autopilot
SCCM
MECM
VPN
Networking
TCP/IP
DNS
DHCP
VLANs
Wireless
Endpoint Detection & Response
Microsoft Defender
PowerShell
ITIL
Desktop Support
Endpoint Management
Identity and Access Management
Active Directory
Patch Management
Asset Management
CMDB
Technical Documentation
Troubleshooting
Infrastructure
Security Audits
Logistics

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