Jobs in Canada

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Added 31 mins ago
TH
Sales Part Time
The Home Depot Canada
New Minas, NS
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 31 mins ago
TH
Plumbing and Electrical Associate: Full Time - SAANICH
The Home Depot Canada
Saanich, BC
- Full-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 31 mins ago
TH
Tool Rental Sales Part Time - BRAMPTON S
The Home Depot Canada
Brampton, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 31 mins ago
B|
Experts, service-conseil | Client Success Experts
Bloom | Digital Marketing Agency
Montreal, QC
- Full-time
Flexibility : Hybrid model - 3 days per week in office (Pointe-Saint-Charles) + remote work, with the possibility to work outside of Canada for a set period each year.
Added 31 mins ago
R
Senior Consultant, Technical - SR&ED
Ryan
Mississauga, ON
- Full-time
Must have excellent organization and time management skills, strong communication skills, and willingness to learn and be a team player · Valid driver’s license required
Added 31 mins ago
TH
Lumber Sales Associate: Part Time - SHAWNESSY
The Home Depot Canada
Calgary, AB
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 31 mins ago
V
Outside Sales Representative
VELUX
Toronto, ON
- Full-time
We are looking for an OUTSIDE SALES REPRESENTATIVE with a great balance of ambition, enthusiasm and personality based in the Ontario area to look after a large geographical sales territory…
Added 31 mins ago
Customer Experience Professional - Superior Sany Solutions
Imperial Brady
Joliette, QC · Montreal, QC · Anjou, QC
…platforms, and coordinating with internal stakeholders such as Sales, Inventory Management, Credit, Operations, and other departments as required, in order to continuously improve the…
Added 31 mins ago
CRM & CDP Technical - Integration Analyst
Vacances Air Canada Vacations / Air Canada Rouge
Mississauga, ON · Montreal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 31 mins ago
CRM & CDP Solution Analyst
Vacances Air Canada Vacations / Air Canada Rouge
Mississauga, ON · Montreal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 46 mins ago
Territory Manager - Heritage Division (Golden Horseshoe)(Hamilton/Niagara Territory)
Southern Glazer’s Wine and Spirits, LLC
Toronto, ON
Achieves maximum sales profitability, growth, and account penetration within an assigned territory, market segment, and supplier brand by effectively selling the company s products/services…
Added 1 hour ago
MS
Business Development & Operations Trainee – Leadership Development Program
MacDonald Search Group
Toronto, ON · Greater Toronto and Hamilton Area, ON
- $50,000 to $55,000 CAD / year
- Full-time
Are you an ambitious, entrepreneurial-minded individual looking to build a career in business, sales and leadership?
Added 1 hour ago
EW
Senior UX Designer / Concepteur UX Senior
Evolving Web
Remote, Canada
- Full-time
- Remote
Public Speaking & Sales Support: Comfortable representing Evolving Web at conferences, and contributing to proposals and client pitches.
Added 1 hour ago
R
Outside Sales Representative
REXEL
Kingston, ON
- $70,000 to $80,000 CAD / year
- Full-time
As an Outside Sales Representative based in Kingston, ON, your essential duties will be to:
Added 1 hour ago
WC
Inside Sales Representative (Edmonton, AB)
Wolseley Canada Inc.
AB · Edmonton, AB
- Full-time
Prepare quotations and process orders on behalf of outside sales staff.
Added 1 hour ago
NR
Inside Sales
Nucor Rebar Fabrication
Canada
- Full-time
The role of the Inside Sales Representative is to actively participate as a member of the division's team to ensure the efficient processing of customer orders and delivery of exceptional…
Added 1 hour ago
PH
Territory Sales Representative
Promoveo Health
Toronto, ON
- Full-time
1–2 years of outside sales experience in B2B sales (per SOW requirement).
Added 1 hour ago
EW
Senior UX Designer / Concepteur UX Senior
Evolving Web
Montreal, QC
- Full-time
Public Speaking & Sales Support: Comfortable representing Evolving Web at conferences, and contributing to proposals and client pitches.
Added 1 hour ago
C
Director Supply Chain Strategy
Ciena
Ottawa, ON
- Full-time
Build strong partnerships across Product Line Management (PLM), R&D, Finance, Sales Operations, and other Enterprise functions.
Added 1 hour ago
AA
Commis aux pièces
Advance Auto Parts
Nicolet, QC
- Full-time
Advanced level DIY sales position with expert knowledge of DIY business. The role has expert knowledge of store operations, advanced automotive system knowledge and parts knowledge. This…
Added 2 hours ago
NT
Account & Operations Manager
Nella Toronto
Toronto, ON · North York, ON
- Full-time
Employment Type: Full-Time | On-Site (5 Days per Week)
Added 2 hours ago
H
Director, Customer Success
HighlightTA
Remote, Canada
- $184,714 to $225,762 CAD / year
- Full-time
- Remote
Partner closely with Sales, Product, RevOps, and other teams to represent customer needs and align business priorities.
Added 2 hours ago
WG
Inside Sales Representative (Edmonton, AB)
Wolseley Group
AB · Edmonton South Side
- Full-time
Prepare quotations and process orders on behalf of outside sales staff.
Added 2 hours ago
Business Development Manager
Execulink Telecom
Woodstock, ON
Required to work in office a minimum of 3 days per week (Tuesday, Wednesday, Thursday)
Added 2 hours ago
OE
Senior Account Manager
Otis Elevator Co.
Calgary, AB
- Full-time
Otis Elevator Company is searching for a highly motivated Account Manager responsible for territory sales, margin growth & customer satisfaction for all customers within the assigned…

Imperial Brady

Customer Experience Professional - Superior Sany Solutions

Joliette, QC, Canada
Montreal, QC, Canada
Anjou, QC, Canada

Apply on jobs.dayforcehcm.com About employer

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Job details

Experience: Customer service experience 1-3 years required.
Posting language: English
Posted: Nov 11, 2026

Original job description

Imperial Brady is a leading distributor of foodservice packaging, facilities maintenance supplies, printing papers, and equipment across North America. With a strong and growing presence in Canada, we proudly serve Canadian businesses and communities with the highest standards of quality, reliability, and service.

A Deep Canadian Legacy

Imperial Brady Canada is deeply rooted in the country, with over 135 years of Canadian history and a workforce of 1,500 Canadian employees. Our operations span 35 locations from coast to coast, including Saint John, Newfoundland and Vancouver, British Columbia - ensuring efficient service and local support nationwide. We are incorporated in Canada, and our 100% Canadian leadership team ensures that decisions for Canada are made in Canada.

Trusted by Canadian Businesses

We are a key distributor partner to many Canadian manufacturers, supporting long-standing relationships and ensuring the timely availability of high-quality products. Our Canadian customer service team understands the unique needs of Canadian businesses and delivers tailored solutions with a local touch.

Superior Sany Solutions, a division of Imperial Brady Canada, leading national distributor, has a job open in Dartmouth, NS. The role of a Customer Experience Professional (CXP) is to deliver a smooth, connected, and consistent customer experience. A Customer Experience Professional is responsible for interacting with customers across all channels and platforms, and coordinating with internal stakeholders such as Sales, Inventory Management, Credit, Operations, and other departments as required, in order to continuously improve the customer’s experience and journey with Imperial Brady. A CXP has a customer focused mindset and will build customer loyalty and confidence by responding to inquiries and will be a main source for Imperial Brady service, customer orders, products, and problem resolution.

Responsibilities:

Communicates with the customer across Canada on a national platform by answering incoming calls, e-mails, and other customer requests.
Processes manual and electronic orders as a primary function of the CXP role; follow up on those orders.

- Ownership of Assigned Accounts.
- Ensures orders are processed by established customer cutoff times.
- Continuously works to reduce errors and identifies areas for greater efficiency.

Direct PO placement with vendor including obtaining cost components and/or freight.

- Month end closure/billing with Payables/Accounting including variances.

Oversees maintenance and follow up on stock.

- Manage and track all back order and open orders.
- Requests credits and enters returns in a timely manner.
- Maintains delivery status and order source tracking to ensure successful and on-time delivery.

Identifies and works with Management to recommend solutions to customer concerns.
Achieve performance goals as set out by management.

- Develop personal capabilities using existing training opportunities
- Cross-train across segments.

Participate in scheduled training of system enhancements, applications, products, new processes, and procedures.
Liaise with internal teams such as Sales, Operations, and Credit to identify areas for customer experience improvement; enlist Management support as needed.

- Ensure that gaps and opportunities in the customer experience - irrespective of where they occur in the Imperial Brady journey - are actively addressed.
- Escalation of risks wherever business process - billing, delivery, or anything pre or post sales - ensure customer has a seamless experience with the company.

Takes a proactive problem-solving approach to customer concerns – from purchase to product return to customer support with Management assistance as needed.
Uses product, market, and fundamental knowledge in combination with Imperial Brady processes and procedures to ensure customer satisfaction.
Completes item look-up independently (i.e., product substitutions) and/or with assistance from sales or sales support team as needed.
Facilitate setup new ship-to locations.
Original entry and draw from Bill & Hold agreements.
Action Proof Of Delivery requests.
Initiate customer quality claims.
Assist in the depletion of dead & excess (D&E) inventory.
Uses available resources to organize and communicate effectively.
Performs other related duties and responsibilities as required or assigned.
Seeks assistance from team members and management when necessary.

Qualifications:

Customer service experience 1-3 years required.

Industry experience in a business-to-business setting 1-3 years preferred.

High School diploma/GED required, Associates/Bachelor’s degree preferred.

Bilingual (English & French). Employee needs to be able to communicate with the head office, outside vendors, and suppliers etc.

Presents a professional & mature image.
Great customer experience skills (friendly, courteous, proactive and helpful).
Excellent communication skills (active listening, verbal and written).
High level of detail & quality of work output
Works well under pressure, enjoys a challenging and fast paced environment.
Ability to recognize and resolve issues independently and/or with assistance.
Consistently exhibits a high level of motivation and sense of urgency.
- Action oriented, displays resilience, and delivers results.
Ability to prioritize and achieve performance goals as set out by management.

Strong time management and organizational skills – speed, flexibility, and agility.
Demonstrates a collaborative approach when working with others.
Enjoys working in a team environment.
Ability to problem solve and see an issue through until the end.
Demonstrates a willingness to learn and adhere to Imperial Brady’s core values.
Computer proficiency on a variety of systems including but not limited to: Salesforce.com, Compass, IT Suite, InfoSource, Microsoft Office (Word, Excel, and Outlook), Crystal, Imperial Brady Freight, Tripsheet, Track POD, & Dayforce.
Ability to identify and escalate issues to management team.
Contribute to providing a safe work environment.

Working / Other Conditions:

Indoor office environment.
Ability to work in a fast-paced environment.
Prolong periods of sitting, and computer and phone use.

At Imperial Brady, we offer an exciting environment in which to work, learn, and grow professionally. We are excited to continue to invite talented individuals with a passion for excellence to join our team. As a family-owned and operated company, we value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors. If you require any support in the application process, including disability accommodation, please contact hrcanada@imperialdade.com.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Customer Experience Professional is responsible for managing customer interactions across multiple channels, including processing orders and resolving inquiries. They coordinate with internal departments like Sales and Operations to ensure a seamless customer journey and address any service-related risks.

Requirements

Candidates must have 1-3 years of customer service experience and a high school diploma or GED, with a preference for business-to-business experience and higher education. Proficiency in English and French is required, along with strong computer skills and the ability to work in a fast-paced environment.

Skills

Customer service
Order processing
Problem resolution
Active listening
Communication skills
Time management
Organizational skills
Salesforce.com
Microsoft Office
Data entry
Inventory management
Bilingual
Attention to detail
Team collaboration
Conflict resolution
Professionalism

Benefits

Competitive salary

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
B2B
Order Management
Salesforce
Microsoft Office
Inventory Control
Logistics
Billing
Account Management
Customer Support
Quality Claims
Data Entry
Communication
Problem Solving
Time Management
Teamwork
Professionalism
Bilingual
Foodservice Packaging
Distribution

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Work requirements

Jobs in Canada