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Added 22 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel jour Embauche feu vert
Shoppers Drug Mart
Brossard, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 37 mins ago
MI
Associate, Nexus, Client Delivery
MUFG Investor Services
Toronto, ON
- $60,000 to $88,000 CAD / year
- Full-time
MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1…
Added 37 mins ago
HM
Financial Analyst Programmatic Media and Power BI
Hire Mint
Toronto, ON
- Full-time
· Experience in media agency finance or with client billing for media services.
Added 37 mins ago
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Actuarial Specialist (Associate) – Retirement & Health Benefits
Marsh
Montreal, QC
- Full-time
We are seeking an Actuarial Specialist (Associate) – Retirement & Health Benefits to join our Global Actuarial Services Delivery (GSD Canada) team at Marsh, People and Investments.
Added 37 mins ago
T
Associate Vice President, TD Investment Services (TDIS) Compliance
TD
Toronto, ON
- Full-time
Review material new products, services, processes and dealer initiatives and provide practical regulatory guidance through committees and working groups.
Added 37 mins ago
T
Customer Experience Associate - Kelowna Open House Meet & Greet Event - November 10th, 2026
TD
Kelowna, BC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 37 mins ago
T
Personal Banking Associate Trainee
TD
Owen Sound, ON
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 37 mins ago
T
Customer Experience associate
TD
Terrace, BC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 37 mins ago
T
Customer Experience Associate
TD
Calgary, AB
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 52 mins ago
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Associate Site Director (Onsite)
CNX
Chatham-Kent, ON · CAN Chatham
- Full-time
Join a world-class team in CAN Chatham, as an Associate Site Director! We're Concentrix. The intelligent transformation partner - solution-focused, tech-powered, intelligence-fueled. As a…
Added 52 mins ago
C
Client Engagement Associate - Part-time (20hours/week)
CIBC
Dartmouth, NS
- Part-time
…fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the…
Added 52 mins ago
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Client Engagement Associate - Part-time (15hours/week)
CIBC
Halifax, NS
- Part-time
…fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the…
Added 1 hour ago
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Personal Banking Associate - Saint-Hubert, Gaétan-Boucher (18.75 hours)
TD
Longueuil, QC · Saint-Hubert, QC
- Part-time
…ainsi que de fournir des renseignements et des conseils sur les services, les produits et les solutions aux clients actuels et potentiels de la TD. En succursale, nous comprenons les…
Added 1 hour ago
ZC
Insurance Defence Lawyer
ZSA Canada
Calgary, AB
- Full-time
Added 1 hour ago
ZC
Insolvency Lawyer
ZSA Canada
Calgary, AB
- Full-time
A premier national law firm is seeking a mid-level Associate to join its Insolvency & Corporate Restructuring practice in Calgary. This role is well suited to a lawyer with experience in…
Added 1 hour ago
T
Associate Vice President, TD Investment Services (TDIS) Compliance
TD
Toronto, ON
- Full-time
Review material new products, services, processes and dealer initiatives and provide practical regulatory guidance through committees and working groups.
Added 1 hour ago
SW
ScotiaMcLeod Administrative Associate - Toronto Plaza
Scotia Wealth Management
Toronto, ON
- Full-time
As an Administrative Associate you will be responsible for contributing to the overall success of one or more Wealth Advisors by ensuring a high level of client service achieved by…
Added 1 hour ago
SW
ScotiaMcLeod Investment Associate - Toronto Plaza
Scotia Wealth Management
Toronto, ON
- Full-time
As an Investment Associate you will work closely with a Wealth Advisor in the development and management of their book of business by providing effective client service and contributing to…
Added 1 hour ago
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Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles
LinkedIn
Laval, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
ZC
Estates Associate (Lawyer)
ZSA Canada
Vancouver, BC
- Full-time
Our client, a highly regarded full-service law firm located in downtown Vancouver, is seeking a talented Associate to join its well-established Estates & Trusts group.
Added 1 hour ago
SE
Service Writer
Sansom Equipment Limited
Fredericton, NB
- Full-time
Client Communication: Serve as the primary point of contact for clients regarding service inquiries, updates, and resolutions. Maintain clear and effective communication to ensure customer…
Added 1 hour ago
WT
Python & Database Engineer
Wissen Technology
Montreal, QC
- Full-time
Develop, enhance, and maintain Python-based applications, automation tools, and backend services.
Added 1 hour ago
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Associate, Investment Banking, Financial Institutions Group (FIG) - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
- Full-time
Associate, Investment Banking, Financial Institutions Group (FIG) – Toronto, ON
Added 1 hour ago
SW
ScotiaMcLeod Senior Associate - Laval, Qc
Scotia Wealth Management
Laval, QC
- Full-time
Utilize your in-depth knowledge of products and services to identify new opportunities within the existing client base
Added 1 hour ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Terrebonne, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Imperial PFS Canada

Bilingual Collection Associate

Toronto, ON, Canada

$45,000 to $52,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $45,000 to $52,000 CAD / year
Job type: Full-time
Apply by: Nov 25, 2026
Experience: At least 1+ years of prior experience in at least one of the following core areas: call Centre, customer service, collections, or consumer loan industry
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Summary

The individual performing in this role will be responsible for providing Legendary service to agents and insured Customers in a timely and accurate manner. The Collections Associate will process incoming correspondence regarding policy maintenance, acknowledgements and other service requests on paper and electronically.

Key Responsibilities

Written and verbal in French is required

Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests.
Respond to telephone inquiries from insurance brokers, insurance carriers and insured Customers regarding premium finance accounts. Properly document call conversation on each specific accounts.
Contact clients in concerns to arrears and to make suitable repayment options to bring the loan out of delinquency.
Work with our clients and brokers to understand the reason for arrears to understand client’s financial situation to ensure that cure solutions are suitable for the client.
Ensure notes and actions are placed on the account for each client contact.
Complete appropriate recommendations for loan losses and write-off
Ensure the maintenance of arrears reports, and the prompt handling of customer correspondence and messages.
Qualify and review bad debt accounts to be assigned to 3rd party collections or legal recovery
Maintain a high level of product knowledge in order to provide professional and courteous guidance to clients.
Participate in working groups to share feedback on process and workflow improvements to advance the arrears management.
Assist brokers with understanding and utilizing our financial products and services.
Communicate internally with Sales, Service, and finance as appropriate.
Request generation of manual notices in the absence of system-generated notices.
Appropriately route requests for research and resolution of account transaction issues.
Develop and maintain knowledge of tools used by our Customers, including our website, and available payment options. Effectively communicate the applicable features and benefits and provide training on their usage.
Be knowledgeable of IPFS Premium’s Best Practices and review procedural changes to ensure compliance with the organizations policies and procedures.
Carry out any general task at the request of the management team that may be required by their function
All candidate screening and assessments are conducted by our team - AI is not used in the interview process.

Required Skills

At least 1+ years of prior experience in at least one of the following core areas: call Centre, customer service, collections, or consumer loan industry
Excellent oral and written communication skills for consistent collection calls
Good math skills with the ability to perform basic calculations quickly
Strong organizational and time management skills
Bilingual French and English
Ability to adapt in a fast-paced environment
Ability to use initiative and good judgment in a decisive but fair manner in order to resolve delinquent situations.
Results oriented, diplomatic, and adept at building customer relations.
Excellent problem-solving and negotiation skills.
Ability to work closely with others in a team-oriented environment. Strong written and verbal communication skills.
Knowledge of financial services industry and lending products. Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must
Exceptional customer service and contact management skills
Positive attitude, highly motivated, ability to work independently in a team environment

#IPFSCANADA

Education Qualifications

College Graduate

You’re legendary. We’re hiring. Let’s talk!

Apply today for an opportunity to join one of North America’s top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.

Every day, we work to deliver on our Corporate Mission Statement: “To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.”

How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry.

For Our Associates

Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.
Staying healthy: Our Employee Assistance Program (for when you need confidential support) helps you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to offer subsidies to support your health and fitness goals by providing gym membership subsidies.
Registered Retirement Savings Plan: (RRSP) with matching employer contributions.
Company culture: Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day.
Peace of mind: Our insurance benefits include medical, prescription, dental, vision, group term life, AD&D, private duty nursing, paramedical services, and much more!

*The annual compensation range for this position is $45,000 - $52,000 CAD*

Apply About employer

More about this job

Responsibilities

Provide timely service to customers, agents, brokers, and insurance carriers by handling inquiries and correspondence about premium finance accounts. Manage delinquent accounts by contacting clients, documenting interactions, arranging suitable repayment solutions, maintaining arrears reports, and referring qualifying bad debts for collection or legal recovery.

Requirements

Applicants need at least one year of experience in call center work, customer service, collections, or consumer lending, along with strong French and English communication skills. A college graduate is specified; candidates should also have sound math, organization, negotiation, problem-solving, computer, and customer relationship skills.

Skills

French-English Bilingual Communication
Customer Service
Collections
Telephone Support
Negotiation
Problem-Solving
Financial Account Management
Delinquency Resolution
Basic Mathematics
Organization
Time Management
Customer Relationship Building
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Benefits

Paid Training
Employee Assistance Program
Gym Membership Subsidies
Registered Retirement Savings Plan With Employer Matching
Medical Insurance
Prescription Coverage
Dental Insurance
Vision Insurance
Group Term Life Insurance
Accidental Death and Dismemberment Insurance
Private Duty Nursing
Paramedical Services

Visa sponsorship

Not detected in the job text

Keywords

Premium Financing
Collections
Delinquent Accounts
Arrears Management
Repayment Options
Bad Debt
Loan Losses
Write-Offs
Third-Party Collections
Legal Recovery
Customer Service
Insurance Brokers
Insurance Carriers
Financial Services
Consumer Lending
Account Documentation
Arrears Reports
Customer Correspondence
Payment Options
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Outlook
French
English

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