Find work in Canada.

493,559 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
SV
Food Service Aide (FSA) - RH - Permanent Part time ( 26 hour bi weekly) 7:00am - 2:00pm - ( Internal)
Schlegel Villages
Toronto, ON · Etobicoke, ON
- Part-time
Support and embrace our resident-centered social culture and be proud to deliver the highest quality of customer service to our residents;
Added 10 mins ago
MC
Supply Chain & Customer Service Coordinator
Magnera Corporation
North Bay, ON
- Full-time
Fabrene Inc. is a leader in the manufacturing of woven Polyolefin materials for a wide variety of building, protective, and packaging products. The North Bay, Ontario plant operates 24/7…
Added 10 mins ago
CC
Retail Shift Leader
Canna Cabana
Saskatoon, SK
- Full-time
Be the sales and customer service leader/role model in the absence of SM/ASM
Added 10 mins ago
CC
Retail Shift Leader
Canna Cabana
Regina, SK · Victoria Square, Regina, SK
- Part-time
Be the sales and customer service leader/role model in the absence of SM/ASM
Added 10 mins ago
WH
Patient Care Representative
WELL Health Diagnostic Centres
Orangeville, ON
- Full-time
…We are proud to be recognized year after year as an industry leader, earning distinctions such as Canada’s Best Managed Companies, Great Place to Work®, Canada’s Top Growing Companies from…
Added 10 mins ago
WH
Patient Care Representative
WELL Health Diagnostic Centres
Milton, ON
- Full-time
…We are proud to be recognized year after year as an industry leader, earning distinctions such as Canada’s Best Managed Companies, Great Place to Work®, Canada’s Top Growing Companies from…
Added 10 mins ago
ST
Sales Enablement Manager
SysAid Technologies
Toronto, ON
- Full-time
…results in every region. You will report directly to the revenue leader and partner with Sales, Customer Success, Marketing, Product and Revenue Operations, so your work shapes how every…
Added 10 mins ago
LU
Financial Analyst
LexisNexis UK
Toronto, ON · Canada - Toronto (Sheppard Ave)
- Full-time
Experience working with finance, accounting, budgeting, or financial analysis processes
Added 25 mins ago
TS
Class 1 - Mail Company Driver - PM Shift - Sign-On BONUS
The Seaboard Transport Group
St. John's, NL
- Full-time
…opportunity to explore a variety of career paths with an industry leader in transportation. Our operations span liquid bulk petroleum and chemical transportation, dry bulk products, food…
Added 25 mins ago
P
Project Leader
PTAG
Douglas, ON
- Contract
Project Leader – Douglas Point, ON, – Full Time - ID# 7319
Added 25 mins ago
IL
Technical Sales Representative – LED Display & AV Solutions
Inno-Leader LED Technology Ltd.
Vancouver, BC
- $65,000 to $80,000 CAD / year
- Full-time
Ensure a positive customer experience and build lasting business partnerships.
Added 25 mins ago
SC
Bilingual National Sales Coordinator
Sysco Canada Inc.
Quebec, QC
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 25 mins ago
S
Sales Enablement Manager
SysAid
Toronto, ON
- Full-time
…results in every region. You will report directly to the revenue leader and partner with Sales, Customer Success, Marketing, Product and Revenue Operations, so your work shapes how every…
Added 25 mins ago
3S
Fractional Chief Revenue Officer
3 Step Recruitment Inc.
Waterloo, ON
- Full-time
Significant senior sales leadership experience as a CRO, VP Sales, Head of Sales or similar commercial leader
Added 25 mins ago
AK
DZ Tow Truck Driver
AIM KENNY U-PULL
Sudbury, ON · Greater Sudbury, ON
- $25.6 CAD / hour
- Full-time
Kenny U-Pull is a division of American Iron & Metal (AIM), a recognized global leader in the metal recycling industry, with more than 125 site locations, 4000 employees worldwide and over…
Added 25 mins ago
OS
Marketing Director
OneRiver Software
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
With more than 25 years of experience in maintenance software, OneRiver provides cloud-based solutions that enhance existing ERP environments. Our solutions, Arrow and Cornerstone,…
Added 25 mins ago
QM
Senior Project Manager
Quantum Management Services Ltd.
Toronto, ON · Etobicoke, ON
- $85,000 to $100,000 CAD / year
- Full-time
…implementation of parking technology and systems across a variety of customer sites for our client, a global leader in the parking…
Added 25 mins ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
…Specialist – Strategic Initiatives, you will be a hands-on technical leader who helps deliver complex changes across products, suppliers and manufacturing operations without compromising…
Added 25 mins ago
LC
Sr. Manager, Quality Assurance – Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
…Affairs, Operations and vendors to balance food safety, quality, customer experience, timing, cost and supply continuity - escalating material trade-offs with clear…
Added 25 mins ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
…Specialist – Strategic Initiatives, you will be a hands-on technical leader who helps deliver complex changes across products, suppliers and manufacturing operations without compromising…
Added 25 mins ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
…Specialist – Strategic Initiatives, you will be a hands-on technical leader who helps deliver complex changes across products, suppliers and manufacturing operations without compromising…
Added 25 mins ago
R
Financial Analyst
RELX
Toronto, ON · Canada - Toronto (Sheppard Ave)
- Full-time
Experience working with finance, accounting, budgeting, or financial analysis processes
Added 25 mins ago
PC
Floor Supervisor - Full-Time
PVH Corp.
Ottawa, ON
- Full-time
Customer Experience Leader: Energize every customer interaction with a genuine welcome. Spark conversation that inspires sales and builds brand connection.
Added 25 mins ago
Senior Manager, Financial Reporting
Clutch Technologies Inc.
Toronto, ON
Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from…
Added 25 mins ago
Director, Financial Reporting
Clutch Technologies Inc.
Toronto, ON
Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from…

Imperial PFS Canada

Bilingual Collection Associate

Toronto, ON, Canada

$45,000 to $52,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $45,000 to $52,000 CAD / year
Job type: Full-time
Apply by: Nov 25, 2026
Experience: At least 1+ years of prior experience in at least one of the following core areas: call Centre, customer service, collections, or consumer loan industry
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Summary

The individual performing in this role will be responsible for providing Legendary service to agents and insured Customers in a timely and accurate manner. The Collections Associate will process incoming correspondence regarding policy maintenance, acknowledgements and other service requests on paper and electronically.

Key Responsibilities

Written and verbal in French is required

Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests.
Respond to telephone inquiries from insurance brokers, insurance carriers and insured Customers regarding premium finance accounts. Properly document call conversation on each specific accounts.
Contact clients in concerns to arrears and to make suitable repayment options to bring the loan out of delinquency.
Work with our clients and brokers to understand the reason for arrears to understand client’s financial situation to ensure that cure solutions are suitable for the client.
Ensure notes and actions are placed on the account for each client contact.
Complete appropriate recommendations for loan losses and write-off
Ensure the maintenance of arrears reports, and the prompt handling of customer correspondence and messages.
Qualify and review bad debt accounts to be assigned to 3rd party collections or legal recovery
Maintain a high level of product knowledge in order to provide professional and courteous guidance to clients.
Participate in working groups to share feedback on process and workflow improvements to advance the arrears management.
Assist brokers with understanding and utilizing our financial products and services.
Communicate internally with Sales, Service, and finance as appropriate.
Request generation of manual notices in the absence of system-generated notices.
Appropriately route requests for research and resolution of account transaction issues.
Develop and maintain knowledge of tools used by our Customers, including our website, and available payment options. Effectively communicate the applicable features and benefits and provide training on their usage.
Be knowledgeable of IPFS Premium’s Best Practices and review procedural changes to ensure compliance with the organizations policies and procedures.
Carry out any general task at the request of the management team that may be required by their function
All candidate screening and assessments are conducted by our team - AI is not used in the interview process.

Required Skills

At least 1+ years of prior experience in at least one of the following core areas: call Centre, customer service, collections, or consumer loan industry
Excellent oral and written communication skills for consistent collection calls
Good math skills with the ability to perform basic calculations quickly
Strong organizational and time management skills
Bilingual French and English
Ability to adapt in a fast-paced environment
Ability to use initiative and good judgment in a decisive but fair manner in order to resolve delinquent situations.
Results oriented, diplomatic, and adept at building customer relations.
Excellent problem-solving and negotiation skills.
Ability to work closely with others in a team-oriented environment. Strong written and verbal communication skills.
Knowledge of financial services industry and lending products. Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must
Exceptional customer service and contact management skills
Positive attitude, highly motivated, ability to work independently in a team environment

#IPFSCANADA

Education Qualifications

College Graduate

You’re legendary. We’re hiring. Let’s talk!

Apply today for an opportunity to join one of North America’s top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.

Every day, we work to deliver on our Corporate Mission Statement: “To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.”

How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry.

For Our Associates

Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.
Staying healthy: Our Employee Assistance Program (for when you need confidential support) helps you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to offer subsidies to support your health and fitness goals by providing gym membership subsidies.
Registered Retirement Savings Plan: (RRSP) with matching employer contributions.
Company culture: Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day.
Peace of mind: Our insurance benefits include medical, prescription, dental, vision, group term life, AD&D, private duty nursing, paramedical services, and much more!

*The annual compensation range for this position is $45,000 - $52,000 CAD*

Apply About employer

More about this job

Responsibilities

Provide timely service to customers, agents, brokers, and insurance carriers by handling inquiries and correspondence about premium finance accounts. Manage delinquent accounts by contacting clients, documenting interactions, arranging suitable repayment solutions, maintaining arrears reports, and referring qualifying bad debts for collection or legal recovery.

Requirements

Applicants need at least one year of experience in call center work, customer service, collections, or consumer lending, along with strong French and English communication skills. A college graduate is specified; candidates should also have sound math, organization, negotiation, problem-solving, computer, and customer relationship skills.

Skills

French-English Bilingual Communication
Customer Service
Collections
Telephone Support
Negotiation
Problem-Solving
Financial Account Management
Delinquency Resolution
Basic Mathematics
Organization
Time Management
Customer Relationship Building
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Benefits

Paid Training
Employee Assistance Program
Gym Membership Subsidies
Registered Retirement Savings Plan With Employer Matching
Medical Insurance
Prescription Coverage
Dental Insurance
Vision Insurance
Group Term Life Insurance
Accidental Death and Dismemberment Insurance
Private Duty Nursing
Paramedical Services

Visa sponsorship

Not detected in the job text

Keywords

Premium Financing
Collections
Delinquent Accounts
Arrears Management
Repayment Options
Bad Debt
Loan Losses
Write-Offs
Third-Party Collections
Legal Recovery
Customer Service
Insurance Brokers
Insurance Carriers
Financial Services
Consumer Lending
Account Documentation
Arrears Reports
Customer Correspondence
Payment Options
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Outlook
French
English

Report this job