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Added 11 mins ago
GF
Customer Service Representative (Motivator) - Regina Albert and 25 Ave
GoodLife Fitness
Regina, SK
- Part-time
The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the…
Added 11 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
London, ON · Stoney Creek Thrift Store
- Part-time
…displays; ensures attractiveness of the store through “Tidy…
Added 11 mins ago
M
Part-Time Front Desk Associate - Chinatown
Myo
Vancouver, BC
- Part-time
We are looking to hire a Part-Time Front Desk Associate at Myo - Chinatown!
Added 26 mins ago
TT
Part Time Associate
The TJX Companies, Inc.
Toronto, ON
- Part-time
We’re looking for Retail Associates to join our team in a welcoming environment. Whether you’re starting your career or already have experience, we’re excited to work with you and help you…
Added 26 mins ago
S
Facilities Technician II
Sysco
Ottawa, ON · Sysco Ottawa
- Full-time
The Facilities Technician II performs a wider range of maintenance, repair, and troubleshooting tasks to ensure the proper functioning and upkeep of buildings, grounds, and equipment. This…
Added 56 mins ago
Vehicle Readiness Associate
Clutch Technologies Inc.
Mississauga, ON
Clutch is looking for a Vehicle Readiness Associate to join our Vehicle Quality-Readiness (VQR) team at our location in Mississauga! You could be a good fit if you are hardworking,…
Added 56 mins ago
SALES ASSOCIATE
Boutique La Vie En Rose
Ste.-Foy, QC · SAINTE-FOY, QC
…around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 56 mins ago
Logistics Coordinator
World Vision Canada
Mississauga, ON
…the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every…
Added 56 mins ago
SEASONAL ASSOCIATE
Boutique La Vie En Rose
Halifax, NS
…around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 56 mins ago
BB
Engineer, Cloud Operations
Bed Bath & Beyond
Brampton, ON
- Full-time
…opportunities to learn and grow under the guidance of senior team members in a fast-paced, evolving…
Added 56 mins ago
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Windows System Engineer - Endpoint /SCCM
BeachHead
Toronto, ON
- $61.59 to $73.91 CAD / hour
- Contract
Test, deploy, and monitor automated solutions for patching, driver updates, and routine maintenance
Added 1 hour ago
FT
Tire Technician, Edmonton Callingwood
Fountain Tire
Edmonton, AB
- Other
Fountain Tire Edmonton (Callingwood) is looking for a responsible, safe, and motivated associate to join our team as an Automotive Tire Technician!
Added 1 hour ago
Retail Temporary Sales Associate, Maje, Pacific Centre
SMCP NORTH AMERICA (US, CANADA)
Vancouver, BC
PT Sales Associate Temp at SMCP (Sandro & Maje)
Added 1 hour ago
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Maintenance / Handyman Associate
Boardwalk
Calgary, AB
- Full-time
Do you have experience in building maintenance and renovations? To ensure our Resident Members’ peace of mind, we are looking for a talented candidate to address all maintenance requests…
Added 1 hour ago
W
Maintenance Team Associate
Walmart
Cochrane, AB
- Full-time
To participate in a structured maintenance cleaning program while controlling expenses to ensure a clean and safe shopping and working environment.
Added 1 hour ago
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Fashion Associate
Walmart
Fort Erie, ON
- Part-time
Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that processes and stocks…
Added 1 hour ago
Sales Associate-Retail
Roots
Toronto, ON · Etobicoke, ON
…culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and…
Added 1 hour ago
SALES ASSOCIATE
Boutique La Vie En Rose
Thetford Mines, QC
…around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 1 hour ago
SEASONAL ASSOCIATE
Boutique La Vie En Rose
Regina, SK
…around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 1 hour ago
SALES ASSOCIATE
Boutique La Vie En Rose
Halifax, NS
…around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 1 hour ago
C
Associate Controls Designer
Carrier
Coquitlam, BC
- $71,500 to $121,500 CAD / year
- Full-time
Automated Logic, an industry leader and subsidiary of Carrier, is looking for a talented Associate Controls Designer to join our engineering team. In this role, you will be at the heart of…
Added 2 hours ago
SR
Sales Associate
Staples Retail
Collingwood, ON
- Part-time
Ability to work collaboratively in a team environment.
Added 2 hours ago
TT
Part Time
The TJX Companies, Inc.
Surrey, BC
- Part-time
We’re looking for Retail Associates to join our team in a welcoming environment. Whether you’re starting your career or already have experience, we’re excited to work with you and help you…
Added 2 hours ago
WC
(CAN) Fashion Associate
Walmart Canada
Port Hawkesbury, NS
- Contract
Position Summary...Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that…
Added 2 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Thompson, MB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.

Imperial PFS Canada

Bilingual Collection Associate

Toronto, ON, Canada

$45,000 to $52,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $45,000 to $52,000 CAD / year
Job type: Full-time
Apply by: Nov 25, 2026
Experience: At least 1+ years of prior experience in at least one of the following core areas: call Centre, customer service, collections, or consumer loan industry
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Summary

The individual performing in this role will be responsible for providing Legendary service to agents and insured Customers in a timely and accurate manner. The Collections Associate will process incoming correspondence regarding policy maintenance, acknowledgements and other service requests on paper and electronically.

Key Responsibilities

Written and verbal in French is required

Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests.
Respond to telephone inquiries from insurance brokers, insurance carriers and insured Customers regarding premium finance accounts. Properly document call conversation on each specific accounts.
Contact clients in concerns to arrears and to make suitable repayment options to bring the loan out of delinquency.
Work with our clients and brokers to understand the reason for arrears to understand client’s financial situation to ensure that cure solutions are suitable for the client.
Ensure notes and actions are placed on the account for each client contact.
Complete appropriate recommendations for loan losses and write-off
Ensure the maintenance of arrears reports, and the prompt handling of customer correspondence and messages.
Qualify and review bad debt accounts to be assigned to 3rd party collections or legal recovery
Maintain a high level of product knowledge in order to provide professional and courteous guidance to clients.
Participate in working groups to share feedback on process and workflow improvements to advance the arrears management.
Assist brokers with understanding and utilizing our financial products and services.
Communicate internally with Sales, Service, and finance as appropriate.
Request generation of manual notices in the absence of system-generated notices.
Appropriately route requests for research and resolution of account transaction issues.
Develop and maintain knowledge of tools used by our Customers, including our website, and available payment options. Effectively communicate the applicable features and benefits and provide training on their usage.
Be knowledgeable of IPFS Premium’s Best Practices and review procedural changes to ensure compliance with the organizations policies and procedures.
Carry out any general task at the request of the management team that may be required by their function
All candidate screening and assessments are conducted by our team - AI is not used in the interview process.

Required Skills

At least 1+ years of prior experience in at least one of the following core areas: call Centre, customer service, collections, or consumer loan industry
Excellent oral and written communication skills for consistent collection calls
Good math skills with the ability to perform basic calculations quickly
Strong organizational and time management skills
Bilingual French and English
Ability to adapt in a fast-paced environment
Ability to use initiative and good judgment in a decisive but fair manner in order to resolve delinquent situations.
Results oriented, diplomatic, and adept at building customer relations.
Excellent problem-solving and negotiation skills.
Ability to work closely with others in a team-oriented environment. Strong written and verbal communication skills.
Knowledge of financial services industry and lending products. Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must
Exceptional customer service and contact management skills
Positive attitude, highly motivated, ability to work independently in a team environment

#IPFSCANADA

Education Qualifications

College Graduate

You’re legendary. We’re hiring. Let’s talk!

Apply today for an opportunity to join one of North America’s top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.

Every day, we work to deliver on our Corporate Mission Statement: “To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.”

How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry.

For Our Associates

Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.
Staying healthy: Our Employee Assistance Program (for when you need confidential support) helps you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to offer subsidies to support your health and fitness goals by providing gym membership subsidies.
Registered Retirement Savings Plan: (RRSP) with matching employer contributions.
Company culture: Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day.
Peace of mind: Our insurance benefits include medical, prescription, dental, vision, group term life, AD&D, private duty nursing, paramedical services, and much more!

*The annual compensation range for this position is $45,000 - $52,000 CAD*

Apply About employer

More about this job

Responsibilities

Provide timely service to customers, agents, brokers, and insurance carriers by handling inquiries and correspondence about premium finance accounts. Manage delinquent accounts by contacting clients, documenting interactions, arranging suitable repayment solutions, maintaining arrears reports, and referring qualifying bad debts for collection or legal recovery.

Requirements

Applicants need at least one year of experience in call center work, customer service, collections, or consumer lending, along with strong French and English communication skills. A college graduate is specified; candidates should also have sound math, organization, negotiation, problem-solving, computer, and customer relationship skills.

Skills

French-English Bilingual Communication
Customer Service
Collections
Telephone Support
Negotiation
Problem-Solving
Financial Account Management
Delinquency Resolution
Basic Mathematics
Organization
Time Management
Customer Relationship Building
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Benefits

Paid Training
Employee Assistance Program
Gym Membership Subsidies
Registered Retirement Savings Plan With Employer Matching
Medical Insurance
Prescription Coverage
Dental Insurance
Vision Insurance
Group Term Life Insurance
Accidental Death and Dismemberment Insurance
Private Duty Nursing
Paramedical Services

Visa sponsorship

Not detected in the job text

Keywords

Premium Financing
Collections
Delinquent Accounts
Arrears Management
Repayment Options
Bad Debt
Loan Losses
Write-Offs
Third-Party Collections
Legal Recovery
Customer Service
Insurance Brokers
Insurance Carriers
Financial Services
Consumer Lending
Account Documentation
Arrears Reports
Customer Correspondence
Payment Options
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Outlook
French
English

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