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Added 9 mins ago
W
Community Associate, 1110 King St W (Toronto)
WeWork
Toronto, ON
- Full-time
As a Community Associate, you'll be the primary point of contact for the Community and act as the “face” of WeWork! You will report to your building each day to support the Community…
Added 9 mins ago
AC
Sales Associate
Ashley Canada
Richmond Hill, ON
- Full-time
Comfortable using MS Office and learning new systems
Added 9 mins ago
Senior Accountant-SAP (ECH-ON)
CAA Club Group
Mississauga, ON
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Added 9 mins ago
TT
Tech Ops Analyst II - Telecom Expense Management
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $67,740 to $94,836 CAD / year
- Full-time
Enjoy Associate discounts at our stores, available to you and eligible family members.
Added 9 mins ago
TT
Tech Ops Analyst II - Inventory & Asset Management
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $67,740 to $94,836 CAD / year
- Full-time
Enjoy Associate discounts at our stores, available to you and eligible family members.
Added 9 mins ago
TA
SALES ASSOCIATE – PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Brampton, ON
- Part-time
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 24 mins ago
WC
(CAN) Claims Associate
Walmart Canada
Listowel, ON
- Full-time
Provides support to the Office Support Associate and Directs Store Delivery Associate when needed.
Added 24 mins ago
WC
(CAN) Asset Protection Operations Team Lead
Walmart Canada
Winkler, MB
- Full-time
Position Summary...Assists in the leadership of the Asset Protection and office areas and processes, responds to problems and inquiries and develops associates through teaching and training…
Added 24 mins ago
VA
Veterinary Assistant, Specialty, Guardian Veterinary Centre
VCA Animal Hospitals
AB · Edmonton, AB
- Full-time
VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have…
Added 24 mins ago
TC
Assistant Store Manager in Training HomeSense Hyde Park
TJX Canada – Winners, Marshalls, HomeSense
Toronto, ON · Scarborough, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
Enjoy Associate discounts at our stores, available to you and eligible family members.
Added 24 mins ago
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Paralegal
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
As a Paralegal, you will support the Associate General Counsel for the Global High-Tech and Data Center business, helping deliver practical and timely legal support in a fast-paced, global…
Added 39 mins ago
S
Part Time Retail Associate (Optical): Richmond Hill, ON
Specsavers
Richmond Hill, ON
- Part-time
In Canada, our support office is based in Burnaby, BC. Since entering the market in 2021, we’ve been scaling rapidly, now with over 250 locations nationwide. With advanced clinical…
Added 39 mins ago
SD
Front Store Supervisor, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Milton, ON
- Full-time
Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
Added 39 mins ago
LC
Apparel Department Manager
Loblaw Companies Limited
Calgary, AB
- Full-time
Proficiency in basic computer skills, including Microsoft Office
Added 39 mins ago
Business Development Associate
Geotab
Burnaby, BC · Oakville, ON
…and deliver results! Geotab is seeking a Business Development Associate who will be responsible for driving new and expansion revenue within our small and medium-sized business (SMB)…
Added 54 mins ago
SP
Product Specialist
Scilltech Professional Services
Mississauga, ON
- Full-time
We're Hiring: Product Specialist / Sales Associate
Added 54 mins ago
MI
Associate, Nexus, Client Delivery
MUFG Investor Services
Toronto, ON
- $60,000 to $88,000 CAD / year
- Full-time
Reporting to the Associate Director, this is a unique opportunity to join a dynamic, fast-growing company in Financial Services. You Will:
Added 54 mins ago
HM
Financial Analyst Programmatic Media and Power BI
Hire Mint
Toronto, ON
- Full-time
Location: Toronto, ON (hybrid 3-days per week in-office)
Added 54 mins ago
MT
Associate Sales Professinal - Moncton
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Moncton, NB
- Full-time
Added 54 mins ago
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Planning Supervisor
PHD
Toronto, ON
- Full-time
Execute in-market optimizations and reallocation recommendations under the Associate Director’s guidance.
Added 54 mins ago
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Actuarial Specialist (Associate) – Retirement & Health Benefits
Marsh
Montreal, QC
- Full-time
We are seeking an Actuarial Specialist (Associate) – Retirement & Health Benefits to join our Global Actuarial Services Delivery (GSD Canada) team at Marsh, People and Investments.
Added 54 mins ago
SEASONAL ASSOCIATE
Boutique La Vie En Rose
Pointe-Claire, QC
Respect and apply the policies and procedures of the various head office departments (don’t worry, we’ll explain everything to you!);
Added 54 mins ago
6
Associate Planner
6ae5ebb4-0551-4c26-b32f-4b077f26cef7
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
At ULAC, the Associate Planner is responsible for creating sales plans, managing inventory,
Added 54 mins ago
UO
Finance Analyst, Capital Financial Reporting
University of British Columbia
Vancouver, BC · UBCV | Walter C. Koerner Library (KLIB)
- $7,727.33 to $11,112 CAD / month
- Full-time
…collaboration with many internal departments including the Associate Vice-President, Finance office, Infrastructure Development, Financial Operations, Treasury, the Provincial government…
Added 54 mins ago
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Customer Experience Associate - Kelowna Open House Meet & Greet Event - November 10th, 2026
TD
Kelowna, BC
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…

Imperial PFS Canada

Bilingual Collection Associate

Toronto, ON, Canada

$45,000 to $52,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $45,000 to $52,000 CAD / year
Job type: Full-time
Apply by: Nov 25, 2026
Experience: At least 1+ years of prior experience in at least one of the following core areas: call Centre, customer service, collections, or consumer loan industry
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Summary

The individual performing in this role will be responsible for providing Legendary service to agents and insured Customers in a timely and accurate manner. The Collections Associate will process incoming correspondence regarding policy maintenance, acknowledgements and other service requests on paper and electronically.

Key Responsibilities

Written and verbal in French is required

Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests.
Respond to telephone inquiries from insurance brokers, insurance carriers and insured Customers regarding premium finance accounts. Properly document call conversation on each specific accounts.
Contact clients in concerns to arrears and to make suitable repayment options to bring the loan out of delinquency.
Work with our clients and brokers to understand the reason for arrears to understand client’s financial situation to ensure that cure solutions are suitable for the client.
Ensure notes and actions are placed on the account for each client contact.
Complete appropriate recommendations for loan losses and write-off
Ensure the maintenance of arrears reports, and the prompt handling of customer correspondence and messages.
Qualify and review bad debt accounts to be assigned to 3rd party collections or legal recovery
Maintain a high level of product knowledge in order to provide professional and courteous guidance to clients.
Participate in working groups to share feedback on process and workflow improvements to advance the arrears management.
Assist brokers with understanding and utilizing our financial products and services.
Communicate internally with Sales, Service, and finance as appropriate.
Request generation of manual notices in the absence of system-generated notices.
Appropriately route requests for research and resolution of account transaction issues.
Develop and maintain knowledge of tools used by our Customers, including our website, and available payment options. Effectively communicate the applicable features and benefits and provide training on their usage.
Be knowledgeable of IPFS Premium’s Best Practices and review procedural changes to ensure compliance with the organizations policies and procedures.
Carry out any general task at the request of the management team that may be required by their function
All candidate screening and assessments are conducted by our team - AI is not used in the interview process.

Required Skills

At least 1+ years of prior experience in at least one of the following core areas: call Centre, customer service, collections, or consumer loan industry
Excellent oral and written communication skills for consistent collection calls
Good math skills with the ability to perform basic calculations quickly
Strong organizational and time management skills
Bilingual French and English
Ability to adapt in a fast-paced environment
Ability to use initiative and good judgment in a decisive but fair manner in order to resolve delinquent situations.
Results oriented, diplomatic, and adept at building customer relations.
Excellent problem-solving and negotiation skills.
Ability to work closely with others in a team-oriented environment. Strong written and verbal communication skills.
Knowledge of financial services industry and lending products. Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must
Exceptional customer service and contact management skills
Positive attitude, highly motivated, ability to work independently in a team environment

#IPFSCANADA

Education Qualifications

College Graduate

You’re legendary. We’re hiring. Let’s talk!

Apply today for an opportunity to join one of North America’s top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.

Every day, we work to deliver on our Corporate Mission Statement: “To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.”

How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry.

For Our Associates

Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.
Staying healthy: Our Employee Assistance Program (for when you need confidential support) helps you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to offer subsidies to support your health and fitness goals by providing gym membership subsidies.
Registered Retirement Savings Plan: (RRSP) with matching employer contributions.
Company culture: Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day.
Peace of mind: Our insurance benefits include medical, prescription, dental, vision, group term life, AD&D, private duty nursing, paramedical services, and much more!

*The annual compensation range for this position is $45,000 - $52,000 CAD*

Apply About employer

More about this job

Responsibilities

Provide timely service to customers, agents, brokers, and insurance carriers by handling inquiries and correspondence about premium finance accounts. Manage delinquent accounts by contacting clients, documenting interactions, arranging suitable repayment solutions, maintaining arrears reports, and referring qualifying bad debts for collection or legal recovery.

Requirements

Applicants need at least one year of experience in call center work, customer service, collections, or consumer lending, along with strong French and English communication skills. A college graduate is specified; candidates should also have sound math, organization, negotiation, problem-solving, computer, and customer relationship skills.

Skills

French-English Bilingual Communication
Customer Service
Collections
Telephone Support
Negotiation
Problem-Solving
Financial Account Management
Delinquency Resolution
Basic Mathematics
Organization
Time Management
Customer Relationship Building
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Benefits

Paid Training
Employee Assistance Program
Gym Membership Subsidies
Registered Retirement Savings Plan With Employer Matching
Medical Insurance
Prescription Coverage
Dental Insurance
Vision Insurance
Group Term Life Insurance
Accidental Death and Dismemberment Insurance
Private Duty Nursing
Paramedical Services

Visa sponsorship

Not detected in the job text

Keywords

Premium Financing
Collections
Delinquent Accounts
Arrears Management
Repayment Options
Bad Debt
Loan Losses
Write-Offs
Third-Party Collections
Legal Recovery
Customer Service
Insurance Brokers
Insurance Carriers
Financial Services
Consumer Lending
Account Documentation
Arrears Reports
Customer Correspondence
Payment Options
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Outlook
French
English

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