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Added 18 mins ago
A
Chef De Projet / Project Manager
Actalent
MB · Saint-Laurent, MB
- $40 to $55 CAD / hour
- Contract
Added 18 mins ago
Manager, People Relations
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
Have experience supporting a unionized environment, interpreting collective agreements, or managing grievances; this is an asset.
Added 18 mins ago
S
Stagiaire, Marketing - Nouveaux lancements | Intern, Marketing - New launches
Sandoz
Longueuil, QC · Saint-Hubert (Sandoz)
- Full-time
Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new…
Added 32 mins ago
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Corporate Procurement Specialist
Worley
AB
- Full-time
Worley is a leader in industrial construction in Alberta and western Canada. Our employees enjoy exciting careers in fabrication, modularization, field installation, and professional…
Added 1 hour ago
Field Service Technician - Controlled Environments (Con-Test)
BGE Indoor Air Quality Solutions Ltd.
Moncton, NB
Con-Test is a Canadian leader in controlled environment testing and certification. Our experienced technicians test and certify cleanrooms, biosafety cabinets, fume hoods, HEPA filtration,…
Added 1 hour ago
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Manager, Purchasing
Worley
Edmonton, AB
- Full-time
Worley Canada Construction is a leader in industrial construction in Alberta and western Canada. Our employees enjoy exciting careers in fabrication, modularization, field installation, and…
Added 1 hour ago
EL
Beauty Advisor/Artist Freelancer/On-Call
Estée Lauder Companies
Quebec, QC
- Full-time
You will also like working as part of a high performing team to create impact with in-store events and to ensure that the store always achieves our high standards of visual merchandising to…
Added 1 hour ago
Beauty Advisor - Jo Malone London - Parttime - Metropolis - Burnaby, BC
Estée Lauder Companies
Burnaby, BC
You will also like working as part of a high performing team to create impact with in-store events and to ensure that the store always achieves our high standards of visual merchandising to…
Added 1 hour ago
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Manager, Industrial Relations
Fluor
Leroy, SK
- Full-time
Experience working under a Project Labour Agreement in a Managed Open Site environment.
Added 1 hour ago
TC
Maintenance of Rolling Stock Manager
Transdev Canada
Brampton, ON
- $115,000 to $145,000 CAD / year
- Full-time
Essential: Proven knowledge and experience of working in a complex safety-critical environment, preferably in the rail industry, with at least ten years of experience preferred
Added 1 hour ago
PT
Marketer
Platinum Trailers
St. Marys, ON
- $22 to $28 CAD / hour
- Full-time
If you’re creative, organized, and enjoy working with both people and technology, this role is a great fit. At All-Equip/Platinum Trailers, the Marketer plays a key role in helping drive…
Added 2 hours ago
TC
Maintenance of Rolling Stock Manager
Transdev Canada
Brampton, ON
- $115,000 to $145,000 CAD / year
- Full-time
Essential: Proven knowledge and experience of working in a complex safety-critical environment, preferably in the rail industry, with at least ten years of experience preferred
Added 2 hours ago
J
Lead Product Manager, Technical
Jobgether
Canada
- Full-time
…stakeholders around priorities that drive long-term impact. Working at the intersection of product strategy, data, infrastructure, and emerging technologies, you will help create scalable,…
Added 2 hours ago
J
Sr. Environmental Construction Project Manager
Jacobs
Victoria, BC
- $119,000 to $175,000 USD / year
- Full-time
…offers an exciting opportunity to make a positive impact on the environment while working on critical infrastructure…
Added 2 hours ago
OH
Specialist, Performance Accountability & Funding Allocation
Ontario Health | Santé Ontario
Sudbury, ON · Greater Sudbury, ON
- Full-time
…across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health…
Added 2 hours ago
OH
Senior Product Manager, ONE ID
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
10+ years of experience working in a software development environment.
Added 2 hours ago
OH
Specialist, Performance, Accountability & Funding Allocation
Ontario Health | Santé Ontario
Sudbury, ON · Greater Sudbury, ON
- Full-time
…across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health…
Added 2 hours ago
J
Sr. Environmental Construction Project Manager
Jacobs
Calgary, AB
- $119,000 to $175,000 USD / year
- Full-time
…offers an exciting opportunity to make a positive impact on the environment while working on critical infrastructure…
Added 2 hours ago
J
Sr. Environmental Construction Project Manager
Jacobs
AB · Edmonton, AB
- $119,000 to $175,000 USD / year
- Full-time
…offers an exciting opportunity to make a positive impact on the environment while working on critical infrastructure…
Added 2 hours ago
SG
Head Chef
Sidebar Grill
Chilliwack, BC
- Full-time
Self-motivated and comfortable working in a fast-paced environment.
Added 2 hours ago
WF
Prepared Foods Team Member (Deli Service Counter & Culinary Venues) - Part Time
Whole Foods Market
Vancouver, BC
- Part-time
Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
Added 2 hours ago
WF
Prepared Foods Team Member (Deli Service Counter & Culinary Venues) - Full Time
Whole Foods Market
Vancouver, BC
- Full-time
Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
Added 2 hours ago
OH
Tissue Recovery Coordinator (GTA)
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Added 2 hours ago
OH
Senior Project Manager, Program Initiatives
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
…across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health…
Added 2 hours ago
J
Sr. Environmental Construction Project Manager
Jacobs
Burnaby, BC
- $119,000 to $175,000 USD / year
- Full-time
…offers an exciting opportunity to make a positive impact on the environment while working on critical infrastructure…

Imperial PFS Canada

Bilingual Collection Associate

Toronto, ON, Canada

$45,000 to $52,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $45,000 to $52,000 CAD / year
Job type: Full-time
Apply by: Nov 25, 2026
Experience: At least 1+ years of prior experience in at least one of the following core areas: call Centre, customer service, collections, or consumer loan industry
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Summary

The individual performing in this role will be responsible for providing Legendary service to agents and insured Customers in a timely and accurate manner. The Collections Associate will process incoming correspondence regarding policy maintenance, acknowledgements and other service requests on paper and electronically.

Key Responsibilities

Written and verbal in French is required

Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests.
Respond to telephone inquiries from insurance brokers, insurance carriers and insured Customers regarding premium finance accounts. Properly document call conversation on each specific accounts.
Contact clients in concerns to arrears and to make suitable repayment options to bring the loan out of delinquency.
Work with our clients and brokers to understand the reason for arrears to understand client’s financial situation to ensure that cure solutions are suitable for the client.
Ensure notes and actions are placed on the account for each client contact.
Complete appropriate recommendations for loan losses and write-off
Ensure the maintenance of arrears reports, and the prompt handling of customer correspondence and messages.
Qualify and review bad debt accounts to be assigned to 3rd party collections or legal recovery
Maintain a high level of product knowledge in order to provide professional and courteous guidance to clients.
Participate in working groups to share feedback on process and workflow improvements to advance the arrears management.
Assist brokers with understanding and utilizing our financial products and services.
Communicate internally with Sales, Service, and finance as appropriate.
Request generation of manual notices in the absence of system-generated notices.
Appropriately route requests for research and resolution of account transaction issues.
Develop and maintain knowledge of tools used by our Customers, including our website, and available payment options. Effectively communicate the applicable features and benefits and provide training on their usage.
Be knowledgeable of IPFS Premium’s Best Practices and review procedural changes to ensure compliance with the organizations policies and procedures.
Carry out any general task at the request of the management team that may be required by their function
All candidate screening and assessments are conducted by our team - AI is not used in the interview process.

Required Skills

At least 1+ years of prior experience in at least one of the following core areas: call Centre, customer service, collections, or consumer loan industry
Excellent oral and written communication skills for consistent collection calls
Good math skills with the ability to perform basic calculations quickly
Strong organizational and time management skills
Bilingual French and English
Ability to adapt in a fast-paced environment
Ability to use initiative and good judgment in a decisive but fair manner in order to resolve delinquent situations.
Results oriented, diplomatic, and adept at building customer relations.
Excellent problem-solving and negotiation skills.
Ability to work closely with others in a team-oriented environment. Strong written and verbal communication skills.
Knowledge of financial services industry and lending products. Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must
Exceptional customer service and contact management skills
Positive attitude, highly motivated, ability to work independently in a team environment

#IPFSCANADA

Education Qualifications

College Graduate

You’re legendary. We’re hiring. Let’s talk!

Apply today for an opportunity to join one of North America’s top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.

Every day, we work to deliver on our Corporate Mission Statement: “To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.”

How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry.

For Our Associates

Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.
Staying healthy: Our Employee Assistance Program (for when you need confidential support) helps you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to offer subsidies to support your health and fitness goals by providing gym membership subsidies.
Registered Retirement Savings Plan: (RRSP) with matching employer contributions.
Company culture: Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day.
Peace of mind: Our insurance benefits include medical, prescription, dental, vision, group term life, AD&D, private duty nursing, paramedical services, and much more!

*The annual compensation range for this position is $45,000 - $52,000 CAD*

Apply About employer

More about this job

Responsibilities

Provide timely service to customers, agents, brokers, and insurance carriers by handling inquiries and correspondence about premium finance accounts. Manage delinquent accounts by contacting clients, documenting interactions, arranging suitable repayment solutions, maintaining arrears reports, and referring qualifying bad debts for collection or legal recovery.

Requirements

Applicants need at least one year of experience in call center work, customer service, collections, or consumer lending, along with strong French and English communication skills. A college graduate is specified; candidates should also have sound math, organization, negotiation, problem-solving, computer, and customer relationship skills.

Skills

French-English Bilingual Communication
Customer Service
Collections
Telephone Support
Negotiation
Problem-Solving
Financial Account Management
Delinquency Resolution
Basic Mathematics
Organization
Time Management
Customer Relationship Building
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Benefits

Paid Training
Employee Assistance Program
Gym Membership Subsidies
Registered Retirement Savings Plan With Employer Matching
Medical Insurance
Prescription Coverage
Dental Insurance
Vision Insurance
Group Term Life Insurance
Accidental Death and Dismemberment Insurance
Private Duty Nursing
Paramedical Services

Visa sponsorship

Not detected in the job text

Keywords

Premium Financing
Collections
Delinquent Accounts
Arrears Management
Repayment Options
Bad Debt
Loan Losses
Write-Offs
Third-Party Collections
Legal Recovery
Customer Service
Insurance Brokers
Insurance Carriers
Financial Services
Consumer Lending
Account Documentation
Arrears Reports
Customer Correspondence
Payment Options
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Outlook
French
English

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