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AI Solution Architect
EQ Bank
Toronto, ON
Full-time
…the Solutions Architecture team, responsible for designing, documenting, and delivering solution-level architecture for initiatives that require AI, agentic, and machine learning…
Associate or Full Professor (Tenure Track) and Canada Research Chair (CRC) Tier 1, Department of Family Medicine (RL# L000692)
McGill University
Montreal, QC
Full-time
…invites applications for a full-time position at the rank of Associate or Full Professor (Tenure Track) in conjunction with a Canada Research Chair (CRC) Tier 1. In alignment with our…
Added 1 day ago
Resident Senior Steam Turbine Mechanical Technical Advisor (TFA) - Darlington
GE Vernova
Canada
Full-time
Ensure completion of project field services report, execution of ETC 127 process for engineering documentation of changes, Generate POR Document, Project close out, generate, BP, LL’s and…
Network Security Architect/architecte de sécurité réseau
MDA
Sainte-Anne-de-Bellevue, Quebec
Full-time
…proposées afin d’identifier les failles de sécurité; recommander et documenter les améliorations, les mesures de renforcement et les plans de…
Analyst/Associate Venture Creation / Analyste ou un Associé, Création de ventures
Sagard
Montreal, QC
Full-time
We are looking for an Analyst or Associate, Venture Creation to help launch new Diagram ventures, reporting to Diagram’s ClimateTech Venture Creation Principal.
Sr. Solutions Architect, Agentic WorkSpaces, Canada
Amazon
Toronto, ON
…native French-language engagement for procurement, compliance documentation, and day-to-day technical advisory. This role serves Canadian enterprise and public sector customers directly -…
Berthiaume Family Professor of Neuroscience at the University of Notre Dame
University of Notre Dame
Notre-Dame, NB
Full-time
Mentor and guide undergraduate, graduate, and postdoctoral students, fostering a diverse and inclusive research environment that supports the next generation of neuroscientists.
Business Analyst – POS, Omnichannel & Mobile | Analyste d'affaires – Points de vente, omnicanal et mobile
Jesta I.S.
Montreal, QC
Full-time
…analysis, such as using LLMs for research, requirements drafting, documentation, or test case generation, is an…
Added 2 days ago
Associate Project Manager
AppDirect
Montreal, QC
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any…
Added 2 days ago
Associate Project Manager
AppDirect
Montreal, QC
Full-time
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any…
Retail Operations Associate
Sealcube Secops
Field, ON
Part-time
As a Retail Operations Associate, you will contribute authentic retail experiences that help AI systems better understand shopping environments, customer interactions, and store operations.
Added 1 day ago
Associate Project Manager
AppHelp by AppDirect
Montreal, QC
Full-time
Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any…
Senior Associate, CLARIFI Communications / Associé(e) principal(e) de communication, CLARIFI
Rights and Resources
Montreal, QC
Full-time
The Senior Associate, CLARIFI Communications, leads communications for the CLARIFI financing mechanism while supporting RRI’s broader strategic communications efforts. The role develops…
Machine Learning Engineer, Associate Director
Fitch Group
Toronto, ON
Machine Learning Engineer, Associate Director – AI Innovation Teams
Machine Learning Engineer, Associate Director
Fitch Group, Inc.
Toronto, ON
Full-time
Machine Learning Engineer, Associate Director – AI Innovation Teams
Institutional Account Associate – Client Management & Analytics (Toronto)
PIMCO
Toronto, ON
Full-time
The Account Associate Group serves a unique and dynamic role that is based around the core responsibility of servicing PIMCO’s institutional clients. The individuals that make up this team…
Institutional Account Associate – Client Management & Analytics (Toronto)
PIMCO
Toronto, ON
Full-time
The Account Associate Group serves a unique and dynamic role that is based around the core responsibility of servicing PIMCO’s institutional clients. The individuals that make up this team…
Added 1 day ago
Associate, CM KYC Training & Competency
Apex Systems
Toronto, ON
$45 to $50 USD / hour
Full-time
Experience creating training materials or operational documentation.
HR Contact Center Representitive
Ryder System, Inc.
Edmonton, AB
Full-time
…Specialists if unable to resolve. Other daily tasks include generation of solutions for online knowledge base. In addition to technical experience, the Contact Center Representative must…
Added 20 hours ago
Bilingual Collection Associate
Imperial PFS Canada
Toronto, ON
$45,000 to $52,000 CAD / year
Full-time
…Customers in a timely and accurate manner. The Collections Associate will process incoming correspondence regarding policy maintenance, acknowledgements and other service requests on paper…
Associate, Dispatch
Aecon
Montreal, QC · Lachine, Queb
…The projects we build connect communities and power future generations. With deep roots in North America and a strong footprint internationally, Aecon brings global expertise and proudly…
Marketing Operations Specialist
BlackBerry
Waterloo, ON
Full-time
…support the systems, data, and processes that power demand generation and sales outreach. This entry-level role is ideal for someone who is detail-oriented, enjoys working in marketing…
Added 3 hours ago
Character Rigger 4 [AQ-18462]
Aquent
Vancouver, BC
$58 to $63 CAD / hour
Contract
Are you ready to breathe life into virtual worlds and empower the next generation of interactive storytelling? As a pivotal member of this dynamic team, you will have the exciting…
Senior Customer Engineer - Calgary
Cloudflare
Calgary, AB
Added 1 day ago
Commissioning Associate
OTS Ltd.
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Full-time
The Commissioning Associate (CA) will be located at OTS’ corporate office in Sydney and report to the Commissioning Specialist Lead and is part of the Project Controls Team. The CA fills an…

Imperial PFS Canada

Bilingual Collection Associate

Toronto, ON, Canada

Pay: $45,000 to $52,000 CAD / year
Job type: Full-time
Apply by: Oct 18, 2026

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The associate is responsible for managing premium finance accounts, handling arrears, and providing legendary service to customers and brokers. They will also document account interactions, process correspondence, and assist in the resolution of delinquent accounts.

Requirements

Candidates must have at least one year of experience in customer service, collections, or the loan industry and be bilingual in French and English. Proficiency in Microsoft Office and strong communication and math skills are also required.

Experience

0 to 2 years

Education

associate degree

Working hours

40 hours per week

Work arrangement

On-site

Skills

Bilingual French and English
Customer service
Collections
Communication skills
Math skills
Organizational skills
Time management
Problem-solving
Negotiation
Microsoft Office
Outlook
Financial services knowledge
Account management
Data entry
Conflict resolution

Benefits

Paid training program
Employee assistance program
Gym membership subsidies
Medical insurance
Prescription insurance
Dental insurance
Vision insurance
Group term life insurance
AD&D insurance
Private duty nursing
Paramedical services

Visa sponsorship

Not detected in the job text

Keywords

Collections
Customer Service
Bilingual
French
Premium Finance
Arrears Management
Financial Services
Microsoft Office
Outlook
Loan Losses
Debt Recovery
Account Maintenance
Communication
Negotiation
Problem-solving
Time Management
Data Entry
Insurance
Brokers
Compliance

Original job description

Job Summary

The individual performing in this role will be responsible for providing Legendary service to agents and insured Customers in a timely and accurate manner. The Collections Associate will process incoming correspondence regarding policy maintenance, acknowledgements and other service requests on paper and electronically.

Key Responsibilities

Written and verbal in French is required

Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests.
Respond to telephone inquiries from insurance brokers, insurance carriers and insured Customers regarding premium finance accounts. Properly document call conversation on each specific accounts.
Contact clients in concerns to arrears and to make suitable repayment options to bring the loan out of delinquency.
Work with our clients and brokers to understand the reason for arrears to understand client’s financial situation to ensure that cure solutions are suitable for the client.
Ensure notes and actions are placed on the account for each client contact.
Complete appropriate recommendations for loan losses and write-off
Ensure the maintenance of arrears reports, and the prompt handling of customer correspondence and messages.
Qualify and review bad debt accounts to be assigned to 3rd party collections or legal recovery
Maintain a high level of product knowledge in order to provide professional and courteous guidance to clients.
Participate in working groups to share feedback on process and workflow improvements to advance the arrears management.
Assist brokers with understanding and utilizing our financial products and services.
Communicate internally with Sales, Service, and finance as appropriate.
Request generation of manual notices in the absence of system-generated notices.
Appropriately route requests for research and resolution of account transaction issues.
Develop and maintain knowledge of tools used by our Customers, including our website, and available payment options. Effectively communicate the applicable features and benefits and provide training on their usage.
Be knowledgeable of IPFS Premium’s Best Practices and review procedural changes to ensure compliance with the organizations policies and procedures.
Carry out any general task at the request of the management team that may be required by their function
All candidate screening and assessments are conducted by our team - AI is not used in the interview process.

Required Skills

At least 1+ years of prior experience in at least one of the following core areas: call Centre, customer service, collections, or consumer loan industry
Excellent oral and written communication skills for consistent collection calls
Good math skills with the ability to perform basic calculations quickly
Strong organizational and time management skills
Bilingual French and English
Ability to adapt in a fast-paced environment
Ability to use initiative and good judgment in a decisive but fair manner in order to resolve delinquent situations.
Results oriented, diplomatic, and adept at building customer relations.
Excellent problem-solving and negotiation skills.
Ability to work closely with others in a team-oriented environment. Strong written and verbal communication skills.
Knowledge of financial services industry and lending products. Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must
Exceptional customer service and contact management skills
Positive attitude, highly motivated, ability to work independently in a team environment

#IPFSCANADA

Education Qualifications

College Graduate

You’re legendary. We’re hiring. Let’s talk!

Apply today for an opportunity to join one of North America’s top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.

Every day, we work to deliver on our Corporate Mission Statement: “To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.”

How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry.

For Our Associates

Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.
Staying healthy: Our Employee Assistance Program (for when you need confidential support) helps you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to offer subsidies to support your health and fitness goals by providing gym membership subsidies.
Registered Retirement Savings Plan: (RRSP) with matching employer contributions.
Company culture: Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day.
Peace of mind: Our insurance benefits include medical, prescription, dental, vision, group term life, AD&D, private duty nursing, paramedical services, and much more!

*The annual compensation range for this position is $45,000 - $52,000 CAD*

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