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Added 1 day ago
Customer Service Representative
GreenShield
Montreal, QC
$57,934 to $61,902 CAD / year
Full-time
At GreenShield, we’re creating better health for all Canadians. As a Contact Centre Services Representative (Customer Service Representative), you play a vital role in delivering on that…
Added 1 day ago
Bilingual Customer Experience Representative
Ainsworth Inc
Mississauga, ON
Full-time
Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
Added 2 days ago
Telephone Banking Servicing Agent, Remote - Bilingual
CIBC
Montreal, QC
Full-time
As a Customer Service Contact Centre Representative, you’ll be the first point of contact for clients calling in with questions or requests related to their banking needs. You’ll work in…
Added 24 days ago
Youth Health Centre Coordinator - Public Health (Bilingual)
Nova Scotia Health and IWK Health
Sydney, NS
Location: Eastern Zone, Centre Scolaire Etoile de l'Acadie, Sydney
Added 5 days ago
Contact Centre Representative - Canadian Banking, Credit Cards
TD
Ottawa, ON
Full-time
As a valued member of our Contact Centre Team, you will:
Added 5 days ago
Bilingual Contact Centre Representative - Canadian Banking, Credit Cards (Fr/En)
TD
Ottawa, ON
Full-time
As a valued member of our Contact Centre Team, you will:
Added 25 days ago
Customer Service Representative Creditor (Bilingual)
Canada Life
Winnipeg, MB
Full-time
We are currently hiring a Customer Service Representative to join our Creditor Underwriting Call Centre team.
Added 5 days ago
Representative, Customer Care
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Meet and surpass the Call Centre goals related to customer service, handle time, and other objectives.
Added 25 days ago
Customer Service Representative Creditor (Bilingual)
Canada Life
Montreal, QC
Full-time
We are currently hiring a Customer Service Representative to join our Creditor Underwriting Call Centre team.
Added 25 days ago
Customer Service Representative Creditor (Bilingual)
Canada Life
Toronto, ON
Full-time
We are currently hiring a Customer Service Representative to join our Creditor Underwriting Call Centre team.
Added 25 days ago
Customer Service Representative Creditor (Bilingual)
Canada Life
London, ON
Full-time
We are currently hiring a Customer Service Representative to join our Creditor Underwriting Call Centre team.
Added 4 days ago
Bilingual French Financial Service and Collections Representative
SinglePoint Group International Inc
Toronto, ON
Full-time
One year of experience working in a high volume call centre environment is an asset
Added 5 days ago
Call Centre Operations - Supervisor, Contact Centre - Bilingual
Accerta
Toronto, ON
AccertaClaim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), both known as Accerta, which is a is a social enterprise, that manages dental, vision, drug, and…
Added 2 months ago
Youth Health Centre Coordinator - Public Health (Bilingual)
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Internship
Location: Eastern Zone, Centre Scolaire Etoile de l'Acadie, Sydney
Added 6 days ago
Bilingual Contact Center Representative
TD
Montreal, QC
Full-time
As a valued member of our Contact Centre Team, you will:
Added 5 days ago
Bilingual Contact Center Representative
TD
Montreal, QC
Full-time
As a valued member of our Contact Centre Team, you will:
Added 6 days ago
Bilingual (French/English) Customer Service Representative, Claims - Dorval Intact Service Centre
Intact FC
Dorval, QC
Full-time
Ensure that daily call centre metrics are met while taking a high volume of inbound calls.
Added 3 months ago
Customer Service Rep (Bilingual: French/English) On-Site
Concentrix
Oshawa, ON
Full-time
Join a world-class team in Oshawa, ON, as a Bilingual Customer Service Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions…
Added 16 days ago
Bilingual Customer Service Representative
ESC Corporate Services
Toronto, ON
Full-time
We are looking for a Bilingual Call Centre Customer Service Rep to help with our continued growth and contribute to our future.
Added 19 days ago
Talent Pool: Customer Service Representative
Commission for Complaints for Telecom-television Services (CCTS-CPRST)
Ottawa, ON
Full-time
Job Type: Permanent, Full-Time, with benefits
Added 24 days ago
Bilingual Customer Service Representative
ARAG Legal Solutions Inc. (Canada)
Toronto, ON
Full-time
Reporting to the Contact Centre Manager, the Bilingual Customer Service Representative will serve as the first point of contact for customers. This role will handle inbound and outbound…
Added 20 days ago
Représentant(e) des ventes internes / Inside Sales Representative - Ancillary Sales
MCAP
Montreal, QC
L’équipe des ventes auxiliaires travaille dans un centre d’appels et, par conséquent, doit parler au téléphone et être disponible pour passer les appels prévus.
Added 1 month ago
Bilingual Customer Service Representative
TC Transcontinental
Aurora, ON
Full-time
We are currently looking for a Bilingual Customer Service Representative to join our team. In this role, you will respond to phone and email inquiries regarding store level marketing and…
Added 26 days ago
Customer Experience Representative
Rentokil Initial
Concord, ON
$43,000 to $45,750 CAD / year
Contract
 At least one year's experience in a Call Centre role answering phone calls and emails
Added 25 days ago
Life Services Representative
Wawanesa Insurance
Winnipeg, MB · Vancouver, BC · Edmonton, AB · Calgary, AB
Participate in Call Centre group for incoming client and agent calls.

Imperial PFS Canada

Bilingual Service Support Representative

Toronto, ON, Canada

Pay: $44,000 to $59,000 CAD / year
Job type: Full-time
Apply by: Feb 14, 2027
Experience: 2 years Customer service experience, preferably in a call center environment
Posting language: English · French
Posted: Aug 18, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

Every day, we work to deliver on our Corporate Mission Statement: “To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.”

How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry

Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.
Staying healthy: Our Employee Assistance Program (for when you need confidential support) helps you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to offer subsidies to support your health and fitness goals by providing gym membership subsidies.
Registered Retirement Savings Plan: (RRSP) with matching employer contributions.
Company culture: Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day.
Peace of mind: Our insurance benefits include medical, prescription, dental, vision, group term life, AD&D, private duty nursing, paramedical services, and much more!

Job Summary

The individual performing in this role will be responsible for providing Legendary service to agents and insured Customers in a timely and accurate manner. The Bilingual Service Support Representative will process incoming correspondence regarding policy maintenance, acknowledgements, return mail and other Customer service requests on paper and electronically. Written and verbal fluency in Quebecois French and English is required.

The annual compensation range for this position is $44,000 - $59,000 CAD

Key Responsibilities

Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests.
Respond to telephone inquiries from insurance brokers, insurance carriers and insured Customers regarding premium finance accounts. Properly document call conversation on each specific account.
Assist brokers with understanding and utilizing our financial products and services.
Communicate internally with Sales, Collections, Service, and finance as appropriate.
Make outbound calls and/or generate letters to obtain additional account information.
Forward requests to management to prevent imminent cancellation of policies by analyzing insured payment history and agency production.
Request generation of manual notices in the absence of system-generated notices.
Appropriately route requests for research and resolution of account transaction issues.
Process return mail.
Develop and maintain knowledge of tools used by our Customers, including our website, and available payment options. Effectively communicate the applicable features and benefits and provide training on their usage.
Be knowledgeable of IPFS Best Practices and review procedural changes to ensure compliance with the organizations policies and procedures.
Other duties as assigned.

Required Skills

2 years Customer service experience, preferably in a call center environment
A minimum of 1 year working in the financial or banking industry
Computer proficient in a Windows-based environment
Strong speaking and written communication skills
Bilingual (FRENCH and English)
Strong business office knowledge and skills
Knowledge of the Insurance industry is preferred
Very strong communication and business skills
Proven problem-solving expertise
Excellent organization and multi-tasking abilities
Computer literate
Ability to quickly learn new systems and procedures
Exceptional customer service and contact management skills
Positive attitude, highly motivated, ability to work independently in a team environment
Written and verbal fluency in Quebecois French and English
Position can be located in Vancouver or Toronto

Education Qualifications

A completed bachelor’s degree from an accredited university or a combination of post-secondary education and work experience

Read the full bilingual original

You’re legendary. We’re hiring. Let’s talk!

Apply today for an opportunity to join one of North America’s top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.

Every day, we work to deliver on our Corporate Mission Statement: “To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.”

How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry

Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.
Staying healthy: Our Employee Assistance Program (for when you need confidential support) helps you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to offer subsidies to support your health and fitness goals by providing gym membership subsidies.
Registered Retirement Savings Plan: (RRSP) with matching employer contributions.
Company culture: Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day.
Peace of mind: Our insurance benefits include medical, prescription, dental, vision, group term life, AD&D, private duty nursing, paramedical services, and much more!

Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests.
Respond to telephone inquiries from insurance brokers, insurance carriers and insured Customers regarding premium finance accounts. Properly document call conversation on each specific account.
Assist brokers with understanding and utilizing our financial products and services.
Communicate internally with Sales, Collections, Service, and finance as appropriate.
Make outbound calls and/or generate letters to obtain additional account information.
Forward requests to management to prevent imminent cancellation of policies by analyzing insured payment history and agency production.
Request generation of manual notices in the absence of system-generated notices.
Appropriately route requests for research and resolution of account transaction issues.
Process return mail.
Develop and maintain knowledge of tools used by our Customers, including our website, and available payment options. Effectively communicate the applicable features and benefits and provide training on their usage.
Be knowledgeable of IPFS Best Practices and review procedural changes to ensure compliance with the organizations policies and procedures.
Other duties as assigned.

Required Skills

2 years Customer service experience, preferably in a call center environment
A minimum of 1 year working in the financial or banking industry
Computer proficient in a Windows-based environment
Strong speaking and written communication skills
Bilingual (FRENCH and English)
Strong business office knowledge and skills
Knowledge of the Insurance industry is preferred
Very strong communication and business skills
Proven problem-solving expertise
Excellent organization and multi-tasking abilities
Computer literate
Ability to quickly learn new systems and procedures
Exceptional customer service and contact management skills
Positive attitude, highly motivated, ability to work independently in a team environment
Written and verbal fluency in Quebecois French and English
Position can be located in Vancouver or Toronto

Education Qualifications

A completed bachelor’s degree from an accredited university or a combination of post-secondary education and work experience

Résumé Du Poste

La personne titulaire du poste est chargée de fournir un service légendaire aux agents et aux clients assurés, avec précision et en temps opportun. Le représentant du service à la clientèle et aux courtiers traitera la correspondance entrante sur la mise à jour des polices, les accusés de réception, le retour du courrier et d'autres demandes de service à la clientèle sur papier et par voie électronique. La maîtrise de l'écrit et de l'oral en français québécois et en anglais est requise.

Principales Responsabilités

Fournir un service légendaire aux clients (externes et internes) en répondant rapidement et complètement à toutes les demandes.
Répondre aux demandes de renseignements téléphoniques des courtiers d'assurance, des compagnies d'assurance et des clients assurés concernant les comptes de financement des primes. Documenter correctement la conversation téléphonique sur chaque compte spécifique.
Aider les courtiers à comprendre et à utiliser nos produits et services financiers.
Communiquer à l’interne avec les services des ventes, du recouvrement, à la clientèle et des finances, s’il y a lieu.
Faire des appels sortants et/ou rédiger des lettres pour obtenir des informations supplémentaires sur les comptes.
Transmettre les demandes à la direction pour prévenir l'annulation imminente des polices en analysant l'historique des paiements des assurés et la production des agences.
Demander la génération d'avis manuels en l'absence d'avis générés par le système.
Acheminer de manière appropriée les demandes de recherche et de résolution des problèmes liés aux transactions des comptes.
Traiter le retour du courrier.
Acquérir et maintenir des connaissances sur les outils utilisés par nos clients, y compris notre site Web, et les options de paiement disponibles. Communiquer efficacement les caractéristiques et avantages applicables et fournir une formation sur leur utilisation.
Connaître les primes et les pratiques exemplaires d'IPFS Canada et examiner les changements de procédure pour assurer la conformité aux politiques et procédures de l'organisation.
Autres tâches, selon les besoins.

Compétences Requises

Deux ans d'expérience en service à la clientèle, de préférence dans un environnement de centre d'appels.
Au moins un an d'expérience dans le secteur financier ou bancaire.
Très bonnes connaissances de l'informatique dans un environnement Windows.
Très bonnes compétences en communication orale et écrite.
Bilinguisme (FRANÇAIS et anglais).
Très bonnes connaissances et compétences en fonctionnement de bureau.
Une connaissance du secteur de l'assurance est préférable.
Très bonnes compétences en communication et en affaires.
Expertise avérée en résolution de problèmes.
Excellentes capacités d'organisation et de gestion multitâches.
Bonnes connaissances en informatique.
Capacité d'apprendre rapidement de nouveaux systèmes et de nouvelles procédures.
Compétences exceptionnelles en service à la clientèle et en gestion des contacts.
Attitude positive, forte motivation, capacité à travailler de façon autonome dans un environnement d'équipe.
Maîtrise de l'anglais et du français québécois à l'oral et à l'écrit.
Le poste peut être situé à Vancouver ou à Toronto

Qualifications En Matière De Scolarité

Diplôme de baccalauréat d'une université reconnue ou combinaison d'études postsecondaires et d'expérience professionnelle.

#IPFSCANADA

Apply About employer

More about this job

Responsibilities

The representative provides high-quality service to agents and insured customers by handling inquiries and processing policy maintenance requests. They are responsible for managing telephone communications, documenting account interactions, and coordinating with internal departments to prevent policy cancellations.

Requirements

Candidates must be fluent in both Quebecois French and English with at least two years of customer service experience and one year in the financial or banking sector. A bachelor's degree or a combination of post-secondary education and relevant work experience is required.

Skills

Customer Service
Bilingualism (French and English)
Financial Industry Knowledge
Call Center Operations
Problem Solving
Organization
Multi-tasking
Windows Proficiency
Written Communication
Verbal Communication
Contact Management
Insurance Industry Knowledge

Benefits

Paid training program
Employee Assistance Program
Gym membership subsidies
Registered Retirement Savings Plan (RRSP) with matching employer contributions
Company lunches
Corporate outings
Medical insurance
Prescription insurance
Dental insurance
Vision insurance
Group term life insurance
AD&D insurance
Private duty nursing
Paramedical services

Visa sponsorship

Not detected in the job text

Keywords

Premium Financing
Insurance
Financial Services
Call Center
Quebecois French
Policy Maintenance
Account Management
Bilingual
Windows
Customer Support
Banking
RRSP

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