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iN STUDIO

IT Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 25, 2027
Experience: ● 3–5 years of hands-on IT support experience
Posting language: English
Posted: Oct 27, 2026

Original job description

iN STUDIO is hiring an IT Specialist to own day-to-day IT support for our studio.

This is a hands-on, front-line role. You will be the first point of contact for staff IT issues and the person who keeps our Microsoft 365, endpoint and network environment running smoothly. Your focus will be on what keeps people productive, with room to grow into more advanced work over time.

We are looking for a self-starter who provides excellent customer service and has proven technical experience balancing multiple priorities in a highly dynamic setting.

Key Responsibilities

Service Desk and End-User Support

Be the first point of contact for IT requests, triaging and prioritising work to keep staff productive

Provide excellent, consistent customer service to internal clients, including under pressure

Document fixes and maintain operations manuals and knowledge base articles

Escalate complex issues to our L2/L3 support partner with clear, well-documented context

Endpoints and Microsoft 365

Enrol, configure and manage Windows devices in Microsoft Intune (including Autopilot), covering device compliance, configuration and application deployment policies

Provision and deprovision user accounts, licences, and security/distribution groups

Administer Microsoft 365 Entra ID, SharePoint Online, Teams and Exchange Online

Support SharePoint and Teams environments: site and permission structure, project setup and close-out, and archiving projects for long-term storage

Keep user software up to date and track software versions and licences deployed across the fleet

Network, Infrastructure and Access

Support our Unifi stack across network, access control, security and storage

Support staff with remote access, including RD Gateway and VPN connectivity

Manage the hardware lifecycle: purchase against standards, set up and configure new machines, handle warranty and repairs, and maintain asset inventory

Software and Licensing

Troubleshoot design software where needed (Autodesk suite, Bluebeam, Adobe, SketchUp)

Keep track of emerging technologies and suggest improvements to our systems

Qualifications

3–5 years of hands-on IT support experience

Strong, current Microsoft Intune experience device enrolment and day-to-day administration is essential

Solid Microsoft 365 administration skills: Entra ID, SharePoint Online, Teams and Exchange Online

Working knowledge of Windows Server, Active Directory and on-prem AD sync

Excellent written and verbal communication with a strong service mindset

Superior organisation, task management and problem-solving skills

Ability to maintain confidentiality and attention to detail

Nice to Have

Experience in a building design, architecture, engineering or construction environment

PowerShell or scripting ability

Experience with Unifi Network and Storage systems

Familiarity with design software licensing and deployment

Experience setting up a SharePoint intranet

Other Details

Occasional after-hours work may be required for deployments and emergency issues; this is not a regular expectation.

Apply About employer

More about this job

Responsibilities

Provide front-line IT support, triage staff requests, document solutions, and escalate complex issues to external support partners. Manage Windows endpoints, Microsoft 365 services, network and access systems, remote connectivity, hardware assets, and software licensing.

Requirements

Requires 3–5 years of hands-on IT support experience, current Microsoft Intune administration experience, and solid Microsoft 365 administration skills. Candidates should also have working knowledge of Windows Server, Active Directory, and on-premises directory synchronization, along with strong communication, organization, problem-solving, confidentiality, and customer service skills.

Skills

Microsoft Intune
Microsoft 365 Administration
Entra ID
SharePoint Online
Microsoft Teams
Exchange Online
Windows Device Management
Autopilot
Active Directory
Windows Server
Unifi
VPN and Remote Access Support
Endpoint Management
IT Service Desk Support
PowerShell
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Service Desk
Microsoft Intune
Windows
Windows Autopilot
Microsoft 365
Entra ID
SharePoint Online
Microsoft Teams
Exchange Online
Active Directory
Windows Server
Unifi
RD Gateway
VPN
Endpoint Management
Device Compliance
Application Deployment
User Account Provisioning
Software Licensing
Asset Inventory
PowerShell
Autodesk
Bluebeam
Adobe
SketchUp
Design
Architecture
Engineering

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