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Inabia Software & Consulting Inc.

OverIT FSM Techno-Functional Consultant

  • Oakville, ON, Canada

Contract

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Job type
Contract
Closing date
Posting language
English
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Original job description

Archived listing. The details below describe a past opening.


Hi
We are currently hiring for OverIT FSM Techno-Functional Consultant - Cognizant

Location: Oakville, Ontario, Canada
Work Mode: Onsite / Hybrid - No Remote
Duration: Long-term, 1 year
Employment Type: Contract

Job Summary
We are seeking an experienced OverIT FSM (Field Service Management) Techno-Functional Consultant to support Liberty's field service operations. The consultant will be responsible for understanding business requirements, configuring and integrating FSM solutions, supporting field operations, and contributing to implementation, testing, deployment, and production support.
The ideal candidate will have hands-on experience with OverIT NextGen FSM. Candidates with strong experience in comparable FSM platforms may also be considered if they demonstrate solid expertise in FSM implementation, configuration, integration, scheduling/dispatch, mobile workforce management, and field operations.

Key Responsibilities
  • Gather and analyze business and functional requirements for field service operations.
  • Conduct business workshops and translate requirements into technical/functional solutions.
  • Configure and customize FSM solutions based on business processes.
  • Support work order management, scheduling, dispatch, and mobile workforce management.
  • Design and support integrations between FSM and CRM, ERP, GIS, Asset Management, and IoT systems.
  • Participate in solution design, development, testing, deployment, and production support.
  • Optimize scheduling and dispatch processes for field workforce efficiency.
  • Troubleshoot application and integration issues and perform root-cause analysis.
  • Work closely with business users, field operations teams, IT teams, and technical stakeholders.
  • Prepare functional/technical documentation, test cases, deployment documentation, and support procedures.
  • Support ongoing enhancements, upgrades, and maintenance of the FSM platform.
Required Skills
  • Hands-on implementation or production support experience with OverIT NextGen FSM.
  • Strong understanding of:
    • Field Service Management
    • Work Order Management
    • Scheduling & Dispatch
    • Mobile Workforce Management
    • Field Operations
  • Experience integrating FSM solutions with:
    • CRM
    • ERP
    • GIS
    • Asset Management
    • IoT
  • Strong techno-functional consulting background.
  • Experience with requirements gathering, workshops, configuration, testing, deployment, and support.
  • Strong communication and stakeholder management skills.
  • Ability to work onsite/hybrid from Oakville, Ontario.
Preferred Industry Experience
Experience in one or more of the following industries is preferred:
  • Utilities
  • Energy
  • Telecommunications
  • Transportation
  • Oil & Gas
About employer
More about this job

Responsibilities

The consultant will gather business requirements and configure OverIT FSM solutions to support field service operations. They will also manage integrations with CRM, ERP, and IoT systems while providing ongoing production support and maintenance.

Requirements

Candidates must have hands-on experience with OverIT NextGen FSM or comparable field service platforms. Strong techno-functional skills in requirements gathering, system configuration, and stakeholder management are required.

Skills

  • OverIT NextGen FSM
  • Field Service Management
  • Work Order Management
  • Scheduling
  • Dispatch
  • Mobile Workforce Management
  • CRM Integration
  • ERP Integration
  • GIS Integration
  • Asset Management
  • IoT Systems
  • Techno-functional Consulting
  • Requirements Gathering
  • Business Workshops
  • Solution Design
  • Root-cause Analysis

Visa sponsorship

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Categories

  • Technology
  • Consulting
  • Software
  • Energy
  • Logistics

Keywords

  • OverIT FSM
  • Techno-functional Consultant
  • Field Service Management
  • NextGen FSM
  • Work Order Management
  • Scheduling
  • Dispatch
  • Mobile Workforce Management
  • CRM
  • ERP
  • GIS
  • Asset Management
  • IoT
  • Utilities
  • Energy
  • Telecommunications
  • Transportation
  • Oil & Gas
  • Implementation
  • Configuration
  • Integration
  • Deployment
  • Production Support
  • Business Analysis
  • Stakeholder Management
  • Root-cause Analysis
  • Functional Documentation
  • Technical Documentation
  • Consulting
  • Field Operations

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