Pension Officer
- Markham, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- With more than 30 years of experience managing target benefit pension plans, InBenefits currently serves over 140,000 current, retired, and former plan members.
- Posting language
- English
- Posted
Original job description
Company Description InBenefits is a not-for-profit organization specializing in pension and benefit administration, consulting, investment support, and member communications for clients and their plan members across Canada. With more than 30 years of experience managing target benefit pension plans, InBenefits currently serves over 140,000 current, retired, and former plan members. The organization differentiates itself through advanced technology, including secure member and employer portals that streamline access to pension information.
Role Description The Pension Officer is a full-time, on-site role based in Markham, ON, responsible for administering pension plans and providing high-quality service to plan members, employers, and other stakeholders. Day-to-day tasks include reviewing and processing pension-related transactions such as retirements, terminations, beneficiary changes, and transfers, as well as verifying data accuracy and updating member records. The Pension Officer prepares pension estimates, statements, and related documentation, and responds to member and employer inquiries by phone, email, and written correspondence in a clear and professional manner. The role requires collaboration with colleagues in finance, administration, and client services to resolve complex issues, ensure compliance with plan provisions and applicable legislation, and support internal reporting and audits. The Pension Officer also contributes to process improvements, participates in system enhancements and testing, and supports member education initiatives when needed.
Qualifications
Role Description The Pension Officer is a full-time, on-site role based in Markham, ON, responsible for administering pension plans and providing high-quality service to plan members, employers, and other stakeholders. Day-to-day tasks include reviewing and processing pension-related transactions such as retirements, terminations, beneficiary changes, and transfers, as well as verifying data accuracy and updating member records. The Pension Officer prepares pension estimates, statements, and related documentation, and responds to member and employer inquiries by phone, email, and written correspondence in a clear and professional manner. The role requires collaboration with colleagues in finance, administration, and client services to resolve complex issues, ensure compliance with plan provisions and applicable legislation, and support internal reporting and audits. The Pension Officer also contributes to process improvements, participates in system enhancements and testing, and supports member education initiatives when needed.
Qualifications
- Strong finance and pension administration knowledge.
- Excellent attention to detail, accuracy and policy.
- Well-developed Analytical Skills for interpreting plan rules, analyzing member data, and resolving discrepancies.
- Clear and professional Communication skills, both written and verbal, for interacting with members, employers, and internal teams.
- Post-secondary education in accounting, business, actuarial science, or a related field; pension or benefits administration certifications are an asset.
- Proficiency with MS Office (especially Excel) and comfort working with customized administration systems and databases.
- Strong organizational and time-management abilities, with capacity to manage multiple files and meet deadlines in a detail-oriented environment.
- Knowledge of Canadian pension legislation and regulatory requirements, particularly for target benefit plans, is considered an advantage.
More about this job
Responsibilities
Administer pension plans by processing member transactions, maintaining accurate records, preparing estimates and statements, and responding to member and employer inquiries. Collaborate across teams to resolve complex issues, support compliance, reporting, audits, process improvements, system testing, and member education.
Requirements
The role calls for pension administration and finance knowledge, strong analytical, communication, organizational, and time-management skills, and proficiency with Microsoft Office, especially Excel. Post-secondary education in accounting, business, actuarial science, or a related field is requested; pension or benefits certifications and knowledge of Canadian pension legislation are assets.
Skills
- Pension Administration
- Finance Knowledge
- Attention to Detail
- Accuracy
- Analytical Skills
- Plan Rule Interpretation
- Data Analysis
- Written Communication
- Verbal Communication
- Member and Employer Service
- Canadian Pension Legislation
- Regulatory Compliance
- Microsoft Excel
- Data Management
- Organization
- Time Management
Visa sponsorship
Not detected in the job text
Categories
- Finance & Accounting
- Customer Service & Support
- Administrative
Keywords
- Pension Administration
- Target Benefit Pension Plans
- Pension Transactions
- Retirements
- Terminations
- Beneficiary Changes
- Transfers
- Member Records
- Pension Estimates
- Pension Statements
- Plan Provisions
- Canadian Pension Legislation
- Regulatory Requirements
- Compliance
- Member Communications
- Employer Communications
- Microsoft Office
- Microsoft Excel
- Administration Systems
- Databases
- Internal Reporting
- Audits
- Process Improvement
- System Enhancements
- System Testing
- Member Education