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Technical Support Specialist, Level 1 ( Bilingual - Spanish)
SOTI
Mississauga, ON
Full-time
Job Title: Technical Support Specialist, Level 1 (Bilingual - Spanish)

Independent Electricity System Operator

Analyst Solutions (Appian Developer)

Canada

Posting language: English
Posted: Sep 29, 2026

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Applications open in a new tab.

Original job description

Date: September 25, 2026

Location: Mississauga, ON – Hybrid

Requisition ID: 20956

Status: Regular

Business Unit: Information and Technology Services

Grade/Band: MP2

Shift Work: On-Call (Rotational)

Annual Pay Range: For standard 35-hour work week

Step 1: $97,708 to Step 10: $139,568

The successful candidate will be placed at the appropriate step within the salary grade/band, based on relevant years of experience and other applicable considerations.

Why join us?

The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes, businesses, and communities across the province. We are energized to grow, embracing opportunities to shape the future of a dynamic and evolving energy sector while advancing our careers. We are powered by teamwork, supported by diverse and passionate colleagues who foster respect, celebrate successes, and thrive on shared achievements. At the IESO, it’s not just what we do - it’s who we are!

Who we are

Our central role includes managing the provincial power grid in real-time, overseeing and evolving Ontario’s electricity market, engaging with government, municipalities and Indigenous communities, and planning for Ontario’s future electricity needs. Our employees play a key role in driving grid innovation, protecting the system from threats, advancing the province’s energy conservation programs, and forecasting and procuring the electricity resources we’ll need in the decades to come.

This is a unionized position that falls within the Business Solutions Division in the Information and Technology Business Unit.

What makes this role exciting

The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference.

The Solutions Development team is responsible for developing and supporting software applications used by market participants and IESO staff. The Analyst Solutions position will perform several key roles such as application support & development, project management, and solution analysis.
The level of this role (Analyst OR Specialist) will depend on the candidate's experience, qualifications and capabilities.

What you’ll do

In this role, you’ll make a meaningful impact by contributing to the IESO team and supporting the electricity needs of the province through:

Assist/contribute to developing integrated computer-based information solutions for business and operations processes for the reliable power system operation and other administrative needs of the IESO-Administered Markets
Duties include performing analysis of customer requirements, recommending functional specifications, and preparing recommended information solutions (e.g., impacting areas of software, hardware, communications and business processes)
Contribute to the management and evolution of existing information systems and tools related to the market operation, supply, security, and settlement services related to the management of the power system, to allow for additional functionality, improved reliability/maintainability and problem correction
Assist/contribute to identifying opportunities for information solutions that will allow effective and economic benefits for customers
Address the overall solution regarding communications, data sources, software tools, integration with existing functions, user interfaces, algorithms, etc.
Assist in monitoring and assessing assigned projects to develop and expand information systems and tools
Assist in providing project management support to projects or teams involved in expanding and improving information systems and tools
Contribute to and carry out close customer relationships and be alert to identifying potential improvements to existing systems and propose new information system requirements
Contribute as directed to the development of strategic plans and standards

In a typical day, you will

Assist in developing peers and associates to advance their learning and facilitate problem-solving skills within their respective areas of expertise
Contribute to the accepted life cycle management methodology for Information Technology solutions
Contribute to the security, archive and audit requirements in designing and implementing information technology solutions while considering Information Technology architecture standards and guidelines
Perform other duties as required

Role Requirements

Our team consists of experts from diverse backgrounds, each bringing their unique perspectives and skills.

To succeed in this role, you’ll need:

Education:

Requires academic solid knowledge of computer science and associated subjects, including strong practical ability and demonstrated all aspects of the software development life cycle
This knowledge is usually acquired through the successful completion of four-year university education in the appropriate field/discipline or by having an equivalent education

Experience:

Requires demonstrated expertise in web application development using Appian, HTML and JavaScript.
Requires demonstrated expertise in data queries (i.e., Oracle, MS SQL Server and MySQL)

Experience in one or more of the following areas would be an asset:

Experience with design, code, test, debug and document enterprise software applications
Knowledge of operating systems, application servers, web servers, and web application architectural concepts
Strong background in logical data modelling
Experience with workflow and user interface design
Familiarity with software delivery methodologies such as Agile/Scrum
Experience with Appian BPM, low-code, and Web Services solutions

A period of over four years, up to and including six years, is considered necessary to gain this experience. The selected individual may be required to be on-call to support applications 24x7 periodically.

How We Support You

From a comprehensive total rewards program to dynamic learning and development opportunities - including job rotations to broaden your expertise - we empower you to define and shape your own success. When you join the IESO, here’s what you can expect:

Best-in-class benefits and long-term support in the form of a defined benefit pension plan.
Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths.
Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development.
A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work.
Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees.

For future reference, please save a copy of the job posting as it will no longer be available once the posting closes.

Thank you for your interest in a career at the IESO. Only candidates selected for an interview will be contacted. Please note that the successful candidate must be legally eligible to work in Canada and will be subject to applicable background checks.

IESO will not conduct interviews or offer positions via online, text, chat or social media platforms. We will not gather personal information directly from candidates or potential candidates. Selected candidates will work with our Talent Acquisition team to ensure their application is processed.

The IESO currently has a 3-day in-office work week for applicable roles. Over the course of 2026, the IESO will advance plans to acquire additional office space to accommodate more in-office time. While the timeline for moving to a full 5-day in-office model has not yet been established, we are committed to keeping employees and candidates informed as plans progress and give them as much advance notice as possible to prepare for any changes.

We believe in opportunities for everyone.

At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing, and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment - one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know. We’re proud to say we’ve been recognized as a supportive, inclusive employer.

Be sure to follow us on LinkedIn.

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More about this job

Responsibilities

The Analyst Solutions will develop and support integrated information solutions for business and operations processes within the electricity market. Responsibilities include analyzing customer requirements, managing system evolution, and providing project management support for information systems.

Requirements

Candidates must have a four-year university degree in computer science or an equivalent field and over four to six years of relevant experience. Expertise in Appian, web development technologies, and database management is required for this role.

Skills

Appian
HTML
JavaScript
Oracle
MS SQL Server
MySQL
Logical data modelling
Workflow design
User interface design
Agile
Scrum
Web services
Project management
Application support

Benefits

Defined benefit pension plan
Comprehensive total rewards program
Learning and development opportunities
Job rotations

Visa sponsorship

Not detected in the job text

Keywords

Appian
HTML
JavaScript
Oracle
MS SQL Server
MySQL
Agile
Scrum
Web Services
Data Modelling
BPM
Low-code
Information Technology
System Architecture
Project Management
Energy Sector
Electricity Market
Application Support
Workflow Design
User Interface Design
Enterprise Software

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