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Added 7 mins ago
PC
HES Manager - Canada (East Region)
Parkland Corporation
Hamilton, ON
- Full-time
At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest…
Added 7 mins ago
S
Delivery Manager – Personalization and Marketing (7 months contract)
Sobeys
Toronto, ON
- Contract
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.
Added 7 mins ago
HC
International Customer Service Advisor - RPT
Humber College
Toronto, ON
- Internship
Reporting to the Manager, International Customer Service, the International Customer Service Advisor, as part of the Customer Service team, is responsible for the coordination of all…
Added 7 mins ago
CI
Senior Account Manager
Citylitics Inc.
Toronto, ON
- Full-time
The Senior Account Manager will own the commercial strategy and performance of an assigned customer portfolio, with direct accountability for achieving gross revenue retention and net…
Added 7 mins ago
CH
Director of Food & Beverage
Crescent Hotels & Resorts
Rossland, BC
- Full-time
Added 7 mins ago
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Concierge - Mercedes-Benz Heritage Valley
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AB · Edmonton, AB
- Other
…Team Members, customers and operational excellence fuels our…
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Concierge
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- $22.75 CAD / hour
- Full-time
The following job responsibilities are essential for the success of this position.
Added 7 mins ago
R
Oracle Exadata Cloud@Customer (ExaCC) Senior DBA Consultant
Raise
Calgary, AB
- Full-time
Operational Readiness & Transition: Establish Oracle Enterprise Manager (OEM) monitoring, build automated operational scripts, author runbooks, enforce change/incident/security compliance,…
Added 7 mins ago
SA
Automotive Finance Manager
Shift Auto Group
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- Full-time
We're looking for an experienced, customer-focused Finance Manager to join our team and play an important role in our continued success.
Added 7 mins ago
AI
Scale and Transportation Clerk
American Iron and Metal
Baie-Comeau, QC
- Full-time
Reporting to the Site Manager, you will play an essential role in the department’s day-to-day operations. You will support the team with administrative tasks, planning, transportation…
Added 7 mins ago
B
Manager Financial Planning & Analysis
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
The Finance Business Manager acts as a strategic finance partner to the Advanced Diagnostics business, Canada providing comprehensive financial leadership and decision support. The role is…
Added 7 mins ago
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Junior Account Manager / Gestionnaire de comptes junior
Gillespie-Munro Inc.
Montreal, QC
- Full-time
Gillespie-Munro Inc. (GMI) is looking for a Junior Account Manager to develop business opportunities within our existing customer and prospect database, with a focus on international…
Added 7 mins ago
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Manager Business Markets
RBC
Toronto, ON
- Full-time
…diverse talent for today and the future. Your passion in creating success for our clients, employees and communities will be the key to your success in this…
Added 7 mins ago
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Maintenance Manager (Contract)
Chartwell
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- Full-time
Are you passionate about maintaining safe, welcoming environments for seniors? Chartwell is seeking a Maintenance Manager who will be responsible for the overall maintenance and upkeep of…
Added 7 mins ago
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Personal Banker Trainee
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…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
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Senior Personal Banker Trainee - Investing
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- Full-time
Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
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Customer Experience Associate
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…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 22 mins ago
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Bilingual (FR/EN) Contact Centre Representative, Canadian Banking, Easyline
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Added 22 mins ago
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Customer Success Manager (Burnaby)
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- Full-time
Along with the Account Manager, act as a primary contact for customer stakeholders throughout the customer relationship
Added 22 mins ago
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Branch Representative
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Added 22 mins ago
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…complex diagnostics, service maintenance and repair work on customer equipment efficiently in a field environment, which could include customer shops. They are also responsible for…
Added 22 mins ago
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Warranty Manager
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Added 36 mins ago
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Unit Manager, Food Service
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Now, If You Were To Come On Board As One Of Our Unit Manager, Food Service, We’d Ask You To Do The Following For Us

Independent Electricity System Operator

Network Administration Technician

Canada

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Job details

Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Date: October 30, 2026

Location: Toronto, ON – On-site

Requisition ID: 21353

Status: Regular

Business Unit: Information and Technology Services

Grade/Band: 63

Shift Work:

Annual Pay Range: For standard 35-hour work week

Step 1: $110,721.52 to Step 3: $117,788.84

The successful candidate will be placed at the appropriate step within the salary grade/band, based on relevant years of experience and other applicable considerations.

Why join us?

The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes, businesses, and communities across the province. We are energized to grow, embracing opportunities to shape the future of a dynamic and evolving energy sector while advancing our careers. We are powered by teamwork, supported by diverse and passionate colleagues who foster respect, celebrate successes, and thrive on shared achievements. At the IESO, it’s not just what we do - it’s who we are!

Who we are

Our central role includes managing the provincial power grid in real-time, overseeing and evolving Ontario’s electricity market, engaging with government, municipalities and Indigenous communities, and planning for Ontario’s future electricity needs. Our employees play a key role in driving grid innovation, protecting the system from threats, advancing the province’s energy conservation programs, and forecasting and procuring the electricity resources we’ll need in the decades to come.

This is a unionized position that falls within the IT Operations Division in the Information & Technology Services Business Unit.

What makes this role exciting

The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference.

Reporting to the Manager, End User Technology Services this position is primarily responsible for providing front line support to IESO users for IT standard services. Handles triage of service requests and incidents, attempting to resolve them or escalate as necessary. Provides 1st level support and 2nd level support for some business applications.

What you’ll do

In this role, you’ll make a meaningful impact by contributing to the IESO team and supporting the electricity needs of the province through:

Complete lifecycle (install, configure, maintain, retire) management of desktop end user hardware computing environment, including laptops, desktops, telephones, printers, approved peripherals, etc.
Complete lifecycle (install, configure, maintain, retire) management of desktop end user software computing environment, including operating systems, applications, utilities, management agents, etc.
Understand & troubleshoot business user issues. Provide operational, application and technical support via hands on, phone and remote capability to users.
Provide tier 2 support to IESO users for IT services. Handle triage of service requests, attempting to resolve them or escalate them to tier 3 support personnel, communicate progress in a timely manner based on agreed service levels.
Monitor IESO incident queues, accept, research, and provide resolution and closure in a timely fashion.
Monitor IESO request queues, accept, assess and complete standard requests in a timely fashion.
Provide technology support for IESO events including Board Meetings, Town Halls and Stakeholdering events. Includes support for Audio/Video equipment.
Follow-up with external service providers and other IT functional departments until call resolution is achieved.
Work both as a part of the IT team and closely with business users to provide accurate and timely information regarding systems concerns.
Provide back up support to other IT functions. Assist in all project and application life cycle tasks including analyzing business needs, designing, developing, implementing, and operating IT systems to meet business needs.
Maintain an inventory of installed hardware.
Maintain an inventory of installed software and maintain software license compliance.
Create and maintain procedures, guidelines, technical documentation etc. for end user computing environment.
Analyzing and making recommendations for hardware and software standards.
Support Patch Management activities, produce compliance reports and remediate noncompliant systems.
Systems administration and maintenance.
Evaluate applications and software patches for windows workstations to ensure compatibility and compliance.
Responsible for the moving of staff and end user computing equipment within and between IESO sites.

Role Requirements

Our team consists of experts from diverse backgrounds, each bringing their unique perspectives and skills.

To succeed in this role, you’ll need:

Experience in enterprise environment providing Service Desk support.
Experience in imaging new computers and deploying end-user hardware including printers, mobile devices, telephones and other specialized equipment.
Excellent understanding of Active Directory and user management.
Able to troubleshoot and search for solutions through available tools, internet, ticketing system, manuals, etc.
Knowledge of computer architecture and Networking.
Experience with IT Service Management Software such as Ivanti Enterprise Service Management Neurons.
Experience installing, configuring, and maintaining all manners of end user hardware and associated equipment.
Experience in providing Support for Microsoft based and other applications.
Experience in administering telephone systems.
Experience in administering printer/scanning hardware.
Experience in setting up end-user hardware.
Ability to create end user documentation.
Understanding of project management concepts and practice, including project lifecycle.
Able to work outside of normal business hours including evenings and weekends.
Experience in migrating to Windows 11
Experience in using tools such as Altiris for software packaging
A period of up to four years is considered necessary to gain this experience.
Travel Requirement: This position requires regular travel to multiple IESO locations across the Greater Toronto Area (GTA). Applicants must possess a valid Ontario driver's licence and have reliable access to a personal vehicle. Mileage reimbursement will be provided in accordance with IESO policy.

How We Support You

From a comprehensive total rewards program to dynamic learning and development opportunities - including job rotations to broaden your expertise - we empower you to define and shape your own success. When you join the IESO, here’s what you can expect:

Best-in-class benefits and long-term support in the form of a defined benefit pension plan.
Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths.
Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development.
A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work.
Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees.

Deadline: November 13, 2026 at 11:59PM

For future reference, please save a copy of the job posting as it will no longer be available once the posting closes.

Thank you for your interest in a career at the IESO. Only candidates selected for an interview will be contacted. Please note that the successful candidate must be legally eligible to work in Canada and will be subject to applicable background checks.

IESO will not conduct interviews or offer positions via online, text, chat or social media platforms. We will not gather personal information directly from candidates or potential candidates. Selected candidates will work with our Talent Acquisition team to ensure their application is processed.

The IESO currently has a 3-day in-office work week for applicable roles. Over the course of 2026, the IESO will advance plans to acquire additional office space to accommodate more in-office time. While the timeline for moving to a full 5-day in-office model has not yet been established, we are committed to keeping employees and candidates informed as plans progress and give them as much advance notice as possible to prepare for any changes.

We believe in opportunities for everyone.

At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing, and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment - one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know. We’re proud to say we’ve been recognized as a supportive, inclusive employer.

Be sure to follow us on LinkedIn.

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More about this job

Responsibilities

This role provides front-line IT support, including the lifecycle management of end-user hardware and software. The technician will triage service requests, resolve technical incidents, and provide support for business applications and events.

Requirements

Candidates must have experience in an enterprise service desk environment with strong knowledge of Active Directory and computer networking. The role requires a valid Ontario driver's license and the ability to work outside normal business hours.

Skills

Service desk support
Active directory
User management
Hardware installation
Software configuration
Troubleshooting
Networking
Microsoft applications
Telephone systems administration
Printer and scanning hardware
Project management
Patch management
Windows 11
Altiris
Technical documentation

Benefits

Defined benefit pension plan
Comprehensive total rewards program
Learning and development opportunities
Job rotations

Visa sponsorship

Not detected in the job text

Keywords

Network Administration
Service Desk
Active Directory
Hardware Lifecycle
Software Compliance
Patch Management
Windows 11
Altiris
Ivanti
IT Operations
Technical Support
Project Management
Audio/Video Support
Desktop Support
System Administration
Incident Management
Service Requests
Computer Architecture
Networking
End User Computing

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