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Added 33 mins ago
BP
First Line Manager, Quality NDE (Temporary/Term)
Bruce Power
Bruce Power
- Full-time
On shift, the FLM Quality NDE is accountable for managing the supervision of Quality Technician II & III resources and coordinating execution of assigned on-line, outage and project…
Added 1 hour ago
SR
Mechanic - Level 2
Sunbelt Rentals, Inc.
Burlington, ON
- Full-time
This mechanic/technician role performs preventive maintenance, perform diagnostics and make repairs on equipment in the safest, most effective way possible to avoid downtime. Our fleet…
Added 1 hour ago
B
Automotive Glass Technician - Speedy Glass
Belron
Ottawa, ON · Speedy - Kanata
- Full-time
If you want an exciting career as an Automotive Glass Technician in a state-of-the-art environment where you get to work with sophisticated equipment every day alongside the finest experts…
Added 1 hour ago
B
Automotive Glass Technician - Speedy Glass
Belron
Barrie, ON · Speedy - Barrie
- Full-time
If you want an exciting career as an Automotive Glass Technician in a state-of-the-art environment where you get to work with sophisticated equipment every day alongside the finest experts…
Added 1 hour ago
D
Team Lead
Dynacare
Winnipeg, MB
- Contract
…scheduling as instructed. Recommend changes to maintain high level of productivity in conjunction with the leadership of the…
Added 2 hours ago
J
Mech and Robotics Tech
JLL
Brampton, ON
- Full-time
As a Mechatronics & Robotics Technician, you will use your skills to support the Operations Maintenance team in repairing and maintaining material handling equipment and pneumatic systems…
Added 2 hours ago
J
Sr. Mech and Robotics Tech
JLL
Burnaby, BC
- Full-time
…endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it…
Added 3 hours ago
B
Automotive Glass Technician - Speedy Glass
Belron
Winnipeg, MB · Speedy - Garden City
- Full-time
If you want an exciting career as an Automotive Glass Technician in a state-of-the-art environment where you get to work with sophisticated equipment every day alongside the finest experts…
Added 4 hours ago
UH
Research Technician II
University Health Network
Toronto, ON
- Contract
The Princess Margaret Cancer Centre is seeking a dedicated and highly organized Research Technician to join the Chan Lab, a multi-disciplinary team studying acute myeloid leukemia (AML),…
Added 5 hours ago
DT
Onsite Field Services Technician, Voisey’s Bay, NL
DXC Technology
NL · CAN NL Home based (CSC Location)
- Full-time
…ensure implementation is meeting expected timeframes, service level agreements and other criteria. Measures, maintains, and documents team performance in relation to established goals, time…
Added 5 hours ago
DT
Onsite Field Services Technician, Voisey’s Bay, NL
DXC Technology
NL · CAN NL Home based (CSC Location)
- Full-time
…ensure implementation is meeting expected timeframes, service level agreements and other criteria. Measures, maintains, and documents team performance in relation to established goals, time…
Added 6 hours ago
DCEO Technician, YYC60 DCEO
Amazon
Airdrie, AB
Join our dynamic team and become a critical guardian of technological infrastructure! As a Data Center Engineering Technician, you'll play a pivotal role in maintaining the heartbeat of…
Added 7 hours ago
SS
Head of Hardware
SkyCan Systems
Barrie, ON
- Full-time
…datalink. You will lead, hire, and mentor PCB, RF, and lab technician staff as the division scales, own the electronics bill of materials and component strategy, and establish hardware…
Added 7 hours ago
Level 2 IT Support Technician
Quadbridge
Montreal, QC
Technical Customer Support Specialist – Level 2
Added 7 hours ago
Network Administration Technician
Independent Electricity System Operator
Canada
…attempting to resolve them or escalate as necessary. Provides 1st level support and 2nd level support for some business…
Added 8 hours ago
CM
Aviation Technical Trainer
Carter Murray
Montreal, QC
- Full-time
Validate technician competency in both theoretical knowledge and practical application, providing objective final sign-off for module qualification readiness.
Added 11 hours ago
CA
Junior Helpdesk Technician
Centennial Auto Group
Summerside, PE
- Full-time
Provide technical guidance and support to users by phone, email, chat, and in person, while maintaining a high level of customer service.
Added 16 hours ago
E
Technicien.ne informatique (niveau 1) - IT Technician Level 1
Excelpro
Quebec, QC
- Full-time
As An IT Technician Level 1, Your Primary Mandate Will Be To Provide IT Support To Employees And Customers. More Precisely, You Will Have To
Added 17 hours ago
U
Automotive Technician
UPS
Calgary, AB
- Full-time
…roles ready to cultivate your skills and take you to the next…
Added 17 hours ago
U
Automotive Technician
UPS
Calgary, AB
- Full-time
…roles ready to cultivate your skills and take you to the next…
Added 18 hours ago
TW
Truck Technician (Licensed) - Weekend Shift, Heavy-Duty Fleet | Winnipeg, MB
TAPP Workforce Solutions Inc.
Winnipeg, MB
- Full-time
Truck Technician (Licensed) - Weekend Shift, Heavy-Duty Fleet | Winnipeg, MB
Added 19 hours ago
ES
Opérateur(trice) - Centre d'opération à distance / Operator - Remote Operations Center
Equans Services Canada & US
Montreal, QC
- Full-time
Building mechanics technician and/or instrumentation and control technician;
Added 20 hours ago
A
Journeyman Automotive Technician - London Kia - RETENTION BONUS!
AutoCanada
London, ON
- $36 to $41 CAD / hour
- Other
As an Automotive Technician, your primary responsibilities include diagnosing, testing, and repairing vehicle systems to ensure their security and functionality, using specialized tools and…
Added 21 hours ago
AS
Service Technician
ATCO Structures
QC · Laprairie, QC
- Full-time
…to innovate, then this role is for you. The role of Service Technician is responsible for working on a day-to-day basis with the members of the Space Rentals team towards a common objective…
Added 21 hours ago
RH
Plumber 1st Year Apprentice Technician
Reliance Home Comfort
Brantford, ON
- Full-time
By joining Reliance as a Plumber Apprentice Technician (Level 1), you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth…

Independent Electricity System Operator

Network Administration Technician

Canada

Apply About employer

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Job details

Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Date: October 30, 2026

Location: Toronto, ON – On-site

Requisition ID: 21353

Status: Regular

Business Unit: Information and Technology Services

Grade/Band: 63

Shift Work:

Annual Pay Range: For standard 35-hour work week

Step 1: $110,721.52 to Step 3: $117,788.84

The successful candidate will be placed at the appropriate step within the salary grade/band, based on relevant years of experience and other applicable considerations.

Why join us?

The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes, businesses, and communities across the province. We are energized to grow, embracing opportunities to shape the future of a dynamic and evolving energy sector while advancing our careers. We are powered by teamwork, supported by diverse and passionate colleagues who foster respect, celebrate successes, and thrive on shared achievements. At the IESO, it’s not just what we do - it’s who we are!

Who we are

Our central role includes managing the provincial power grid in real-time, overseeing and evolving Ontario’s electricity market, engaging with government, municipalities and Indigenous communities, and planning for Ontario’s future electricity needs. Our employees play a key role in driving grid innovation, protecting the system from threats, advancing the province’s energy conservation programs, and forecasting and procuring the electricity resources we’ll need in the decades to come.

This is a unionized position that falls within the IT Operations Division in the Information & Technology Services Business Unit.

What makes this role exciting

The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference.

Reporting to the Manager, End User Technology Services this position is primarily responsible for providing front line support to IESO users for IT standard services. Handles triage of service requests and incidents, attempting to resolve them or escalate as necessary. Provides 1st level support and 2nd level support for some business applications.

What you’ll do

In this role, you’ll make a meaningful impact by contributing to the IESO team and supporting the electricity needs of the province through:

Complete lifecycle (install, configure, maintain, retire) management of desktop end user hardware computing environment, including laptops, desktops, telephones, printers, approved peripherals, etc.
Complete lifecycle (install, configure, maintain, retire) management of desktop end user software computing environment, including operating systems, applications, utilities, management agents, etc.
Understand & troubleshoot business user issues. Provide operational, application and technical support via hands on, phone and remote capability to users.
Provide tier 2 support to IESO users for IT services. Handle triage of service requests, attempting to resolve them or escalate them to tier 3 support personnel, communicate progress in a timely manner based on agreed service levels.
Monitor IESO incident queues, accept, research, and provide resolution and closure in a timely fashion.
Monitor IESO request queues, accept, assess and complete standard requests in a timely fashion.
Provide technology support for IESO events including Board Meetings, Town Halls and Stakeholdering events. Includes support for Audio/Video equipment.
Follow-up with external service providers and other IT functional departments until call resolution is achieved.
Work both as a part of the IT team and closely with business users to provide accurate and timely information regarding systems concerns.
Provide back up support to other IT functions. Assist in all project and application life cycle tasks including analyzing business needs, designing, developing, implementing, and operating IT systems to meet business needs.
Maintain an inventory of installed hardware.
Maintain an inventory of installed software and maintain software license compliance.
Create and maintain procedures, guidelines, technical documentation etc. for end user computing environment.
Analyzing and making recommendations for hardware and software standards.
Support Patch Management activities, produce compliance reports and remediate noncompliant systems.
Systems administration and maintenance.
Evaluate applications and software patches for windows workstations to ensure compatibility and compliance.
Responsible for the moving of staff and end user computing equipment within and between IESO sites.

Role Requirements

Our team consists of experts from diverse backgrounds, each bringing their unique perspectives and skills.

To succeed in this role, you’ll need:

Experience in enterprise environment providing Service Desk support.
Experience in imaging new computers and deploying end-user hardware including printers, mobile devices, telephones and other specialized equipment.
Excellent understanding of Active Directory and user management.
Able to troubleshoot and search for solutions through available tools, internet, ticketing system, manuals, etc.
Knowledge of computer architecture and Networking.
Experience with IT Service Management Software such as Ivanti Enterprise Service Management Neurons.
Experience installing, configuring, and maintaining all manners of end user hardware and associated equipment.
Experience in providing Support for Microsoft based and other applications.
Experience in administering telephone systems.
Experience in administering printer/scanning hardware.
Experience in setting up end-user hardware.
Ability to create end user documentation.
Understanding of project management concepts and practice, including project lifecycle.
Able to work outside of normal business hours including evenings and weekends.
Experience in migrating to Windows 11
Experience in using tools such as Altiris for software packaging
A period of up to four years is considered necessary to gain this experience.
Travel Requirement: This position requires regular travel to multiple IESO locations across the Greater Toronto Area (GTA). Applicants must possess a valid Ontario driver's licence and have reliable access to a personal vehicle. Mileage reimbursement will be provided in accordance with IESO policy.

How We Support You

From a comprehensive total rewards program to dynamic learning and development opportunities - including job rotations to broaden your expertise - we empower you to define and shape your own success. When you join the IESO, here’s what you can expect:

Best-in-class benefits and long-term support in the form of a defined benefit pension plan.
Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths.
Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development.
A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work.
Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees.

Deadline: November 13, 2026 at 11:59PM

For future reference, please save a copy of the job posting as it will no longer be available once the posting closes.

Thank you for your interest in a career at the IESO. Only candidates selected for an interview will be contacted. Please note that the successful candidate must be legally eligible to work in Canada and will be subject to applicable background checks.

IESO will not conduct interviews or offer positions via online, text, chat or social media platforms. We will not gather personal information directly from candidates or potential candidates. Selected candidates will work with our Talent Acquisition team to ensure their application is processed.

The IESO currently has a 3-day in-office work week for applicable roles. Over the course of 2026, the IESO will advance plans to acquire additional office space to accommodate more in-office time. While the timeline for moving to a full 5-day in-office model has not yet been established, we are committed to keeping employees and candidates informed as plans progress and give them as much advance notice as possible to prepare for any changes.

We believe in opportunities for everyone.

At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing, and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment - one that values every team member’s unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know. We’re proud to say we’ve been recognized as a supportive, inclusive employer.

Be sure to follow us on LinkedIn.

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More about this job

Responsibilities

This role provides front-line IT support, including the lifecycle management of end-user hardware and software. The technician will triage service requests, resolve technical incidents, and provide support for business applications and events.

Requirements

Candidates must have experience in an enterprise service desk environment with strong knowledge of Active Directory and computer networking. The role requires a valid Ontario driver's license and the ability to work outside normal business hours.

Skills

Service desk support
Active directory
User management
Hardware installation
Software configuration
Troubleshooting
Networking
Microsoft applications
Telephone systems administration
Printer and scanning hardware
Project management
Patch management
Windows 11
Altiris
Technical documentation

Benefits

Defined benefit pension plan
Comprehensive total rewards program
Learning and development opportunities
Job rotations

Visa sponsorship

Not detected in the job text

Keywords

Network Administration
Service Desk
Active Directory
Hardware Lifecycle
Software Compliance
Patch Management
Windows 11
Altiris
Ivanti
IT Operations
Technical Support
Project Management
Audio/Video Support
Desktop Support
System Administration
Incident Management
Service Requests
Computer Architecture
Networking
End User Computing

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