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Indero

Patient Recruitment Assistant

Montreal, QC, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Posting language: English · French
Posted: Oct 9, 2026

Original job description

English section of this bilingual listing.

*** Please note that this is a temporary contract for 6 months***

The Patient Recruitment Assistant is responsible for providing patients with information on clinical research studies and verifying their eligibility for various research project.

More specifically, the Patient Recruitment Assistant must:

Establishes the first contact with patients from the database or from advertisement ads through inbound and outbound calls, submitted online applications, and email responses;
Creates and updates recruited patient files in the organization’s database;
Provides information and verifies the eligibility of patients for different research projects
Gathers the patient's summary information, schedules screening visit appointments based on availability, and forwards relevant documentation by email, if available;
Performs other related tasks;

Employee may be assigned to other responsibilities that do not pertain to their former description, if they have the required experience, are qualified and/or have received adequate training.

Requirements

Education

Vocational diploma in a relevant field of study.

Experience

Proven experience in a call center or in customer service.
Experience in clinical research is an asset;

Skills and knowledge

Bilingual French and English (oral and written);
Knowledge and competency in Word, Excel and Power Point;
Good interpersonal skills;
Strong organizational skills.

Our company

The work environment

At Innovaderm, you will work with brilliant and driven colleagues. Our values are collaboration, innovation, reliability and responsiveness. We offer a stimulating work environment and attractive advancement opportunities.

In this position, you will be eligible for the following perks:

Permanent full-time position
Medical insurance
Offices near public transportation (Sherbrooke metro station or Saint-Laurent metro station)
Ongoing learning and development

Work Location

This position is based at our modern and bright clinic in Montreal (3530, Boulevard St-Laurent, H2X 2V1). The workplace is easily accessible by metro (Sherbrooke Station or St-Laurent Station), by bus (several lines) or by car (underground parking available for a daily fee).

Important note: the workplace is a medical clinic. According to the laws in force at the time of posting this posting, wearing a mask is always mandatory.

About Innovaderm

Innovaderm is a clinical research unit specialized in dermatology. Since its beginnings in 2000, our organization has benefited from a solid reputation for the quality of its research and services exceeding the expectations of its clients.

Innovaderm is committed to providing equitable treatment and equal opportunity to all individuals. As such, Innovaderm will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request.

Innovaderm only accepts applicants who can legally work in Canada.

Read the full bilingual original

*** Please note that this is a temporary contract for 6 months***

The Patient Recruitment Assistant is responsible for providing patients with information on clinical research studies and verifying their eligibility for various research project.

More specifically, the Patient Recruitment Assistant must:

Establishes the first contact with patients from the database or from advertisement ads through inbound and outbound calls, submitted online applications, and email responses;
Creates and updates recruited patient files in the organization’s database;
Provides information and verifies the eligibility of patients for different research projects
Gathers the patient's summary information, schedules screening visit appointments based on availability, and forwards relevant documentation by email, if available;
Performs other related tasks;

Employee may be assigned to other responsibilities that do not pertain to their former description, if they have the required experience, are qualified and/or have received adequate training.

Requirements

Education

Vocational diploma in a relevant field of study.

Experience

Proven experience in a call center or in customer service.
Experience in clinical research is an asset;

Skills and knowledge

Bilingual French and English (oral and written);
Knowledge and competency in Word, Excel and Power Point;
Good interpersonal skills;
Strong organizational skills.

Our company

The work environment

In this position, you will be eligible for the following perks:

Permanent full-time position
Medical insurance
Offices near public transportation (Sherbrooke metro station or Saint-Laurent metro station)
Ongoing learning and development

Work Location

Important note: the workplace is a medical clinic. According to the laws in force at the time of posting this posting, wearing a mask is always mandatory.

About Innovaderm

Innovaderm only accepts applicants who can legally work in Canada.

Description de poste

*** Veuillez noter qu'il s'agit d'un contrat temporaire de 6 mois ***

L'Assistant(e) en recrutement de patients est responsable de fournir aux patients des informations sur les études de recherche clinique et de vérifier leur éligibilité pour différents projets de recherche.

Plus précisément, l'assistant(e) en recrutement de patients doit:

Établir le premier contact avec les patients de la base de données ou à partir des annonces publicitaires via des appels entrants et sortants, des candidatures soumises en ligne et des réponses par email;
Créer et mettre à jour les dossiers des patients recrutés dans la base de données de l'organisation ;
Fournir des informations et vérifier l'éligibilité des patients pour différents projets de recherche;
Rassembler les informations résumées des patients, planifier les rendez-vous de visite de sélection en fonction de la disponibilité et envoyer la documentation pertinente par email, si disponible.
Effectuer d'autres tâches connexes ;

L'employé peut se voir attribuer d'autres responsabilités qui ne sont pas liées à leur description précédente, s'il possède l'expérience requise, est qualifié et/ou a reçu une formation adéquate.

Profil recherché

Éducation

Diplôme d'études collégiales dans un domaine d'études pertinent.

Expérience 

Expérience en centre d'appels ou en service à la clientèle.
Expérience en recherche clinique est considéré comme un atout;

Aptitudes et connaissances

Bilingue français et anglais (oral et écrit).
Connaissance et compétence en Word, Excel et Power Point.
Bonnes compétences interpersonnelles;
Solides compétences organisationnelles;

Notre entreprise

Notre entreprise

L’environnement de travail

Chez Innovaderm, vous travaillerez avec des collaborateurs compétents et dynamiques. Nos valeurs sont la collaboration, l’innovation, la fiabilité et la réactivité. Nous offrons un environnement de travail stimulant et des possibilités d’avancement intéressantes.

Dans ce poste vous bénéficierez des conditions suivantes :

Poste permanent à temps plein
Assurance médicale
Bureau à proximité du transport en commun (métro Saint-Laurent ou métro Sherbrooke)

Lieu de travail

Ce poste est basé à notre clinique moderne et lumineuse à Montréal (3530, Boulevard St-Laurent, H2X 2V1). Le lieu de travail est facilement accessible par métro (Station Sherbrooke ou Station St-Laurent), par autobus (plusieurs lignes) ou par voiture (stationnement sous-terrain disponible pour un frais journalier).

Note importante : le lieu de travail est une clinique médicale. Selon les lois en vigueur au moment de la mise en ligne de cet affichage, le port du masque y est toujours obligatoire.

À propos d’Innovaderm

Innovaderm est une entreprise de recherche clinique spécialisée en dermatologie. Depuis ses débuts en 2000, notre entreprise à taille humaine bénéficie d’une solide réputation autant pour la qualité de la recherche effectuée que pour la qualité des soins offerts, dépassant les attentes de ses clients.

Innovaderm s’engage à assurer une approche équitable ainsi que des opportunités équivalentes pour tous les candidats. À ce titre, Innovaderm fournira sur demande des accommodations aux candidats ayant un handicap, et ce, à travers toutes les étapes du processus de recrutement, si demandé.

Notez qu’Innovaderm accepte uniquement les candidats ayant un permis de travail valide pour le lieu du poste (Canada).

Le genre masculin est utilisé sans discrimination et dans le seul but d'alléger le texte.

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More about this job

Responsibilities

The Patient Recruitment Assistant establishes contact with potential study participants to verify their eligibility for clinical research projects. They are also responsible for maintaining patient files in the database and scheduling screening appointments.

Requirements

Candidates must hold a vocational diploma in a relevant field and possess experience in a call center or customer service environment. Proficiency in English and French, along with competency in Microsoft Office suite, is required.

Skills

Call center
Customer service
Clinical research
Bilingual
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Interpersonal skills
Organizational skills
Data entry

Benefits

Medical insurance
Ongoing learning and development
Advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

Patient Recruitment
Clinical Research
Call Center
Customer Service
Data Management
Scheduling
Dermatology
Bilingual
Microsoft Office
Administrative Support
Patient Screening
Database Management
Healthcare
Clinical Trials

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