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Added 2 hours ago
L
Lab Patient Technician - Part Time - Brampton, ON
LifeLabs
Brampton, ON
- Part-time
…commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity,…
Added 2 hours ago
L
Lab Patient Technician - Part Time - Brampton, ON
LifeLabs
Brampton, ON
- Part-time
…commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity,…
Added 3 hours ago
LM
Lab Patient Technician - Part Time - Brampton, ON
LifeLabs Medical Laboratory Services
Brampton, ON
- Part-time
…commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity,…
Added 3 hours ago
SF
Technician
Simon Fraser University
Surrey, BC
- Part-time
Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and…
Added 4 hours ago
S3
Application Engineer - Dental - Canada
SHINING 3D
Canada
- Full-time
Shining 3D is a global leader in 3D scanning, additive manufacturing, and digital dental solutions. Our mission is to make high-quality digital dentistry accessible, reliable, and efficient…
Added 4 hours ago
NF
Daycare Educator-NFSB2026-027-141
New Frontiers School Board / Commission scolaire New Frontiers
Hemmingford, QC
- $25.86 to $29.83 CAD / hour
- Full-time
The principal and customary work of an employee in this class of employment consists in organizing, preparing and conducting a series of activities, in keeping with the educational project,…
Added 4 hours ago
NF
Daycare Educator-NFSB2026-027-152
New Frontiers School Board / Commission scolaire New Frontiers
Ormstown, QC
- $25.86 to $29.83 CAD / hour
- Full-time
The principal and customary work of an employee in this class of employment consists in organizing, preparing and conducting a series of activities, in keeping with the educational project,…
Added 4 hours ago
NF
Daycare Technician NFSB2026-027-136
New Frontiers School Board / Commission scolaire New Frontiers
Hinchinbrooke, QC
- $27.78 to $37.08 CAD / hour
- Full-time
The principal and customary work of an employee in this class of employment consists in developing a program of activities for the day care service and ensuring supervision so as to foster,…
Added 4 hours ago
UO
Salaried – Non-union Research Assistant/Technician 3
University of British Columbia
Vancouver, BC · UBCV | Life Sciences Centre (LSC)
- $4,845.17 to $5,713.66 CAD / month
- Full-time
The incumbent is expected to prepare and maintain the undergraduate teaching laboratories and assist in the development of experiments for the teaching labs under the direction of teaching…
Added 5 hours ago
F
Data Technician (Surveyor) - Land
Fugro
Mississauga, ON
- Full-time
The Data Technician Surveyor is responsible for collating, processing, and presenting data, and can run/lead projects of low to medium complexity. This individual is tasked with the…
Added 5 hours ago
FB
Acheteur-approvisionneur (Buyer-Planner)
FGF Brands
Baie-D'Urfé, QC
- Full-time
Buyer-Planner is responsible for replenishing raw materials, packaging materials, cleaning and sanitation supplies, and any other purchases required based on the current production…
Added 5 hours ago
Equipment Technician
Government of Alberta
AB
This position reports to the SSVI Services Advisor. The Equipment Technician repairs and maintains the specialized assistive technologies loaned to students who are blind or visually…
Added 5 hours ago
F
Webber - Patrol Maintenance Technician - Port Colborne - Infrastructure Management
Ferrovial
ON · Port Colborne, ON · CAN - Webber - Infra - Niagara
- Full-time
Are you ready to elevate your career with a global leader in infrastructure solving complex problems and generating a positive outcome on people’s lives? At Ferrovial, we are not just a…
Added 5 hours ago
F
Webber - Patrol Maintenance Technician - Homer - Infrastructure Management
Ferrovial
ON · Homer, ON · CAN - Webber - Infra - Niagara
- Full-time
Are you ready to elevate your career with a global leader in infrastructure solving complex problems and generating a positive outcome on people’s lives? At Ferrovial, we are not just a…
Added 5 hours ago
Technicien(ne) TI/IT Technician-Montreal MTL
Indero
Montreal, QC
The IT Technician I serves as the first point of contact for IT-related support requests and is responsible for providing timely and effective technical assistance to employees. The IT…
Added 5 hours ago
F
Webber - Patrol Maintenance Technician - Homer - Infrastructure Management
Ferrovial
Niagara-on-the-Lake, ON
- Full-time
Are you ready to elevate your career with a global leader in infrastructure solving complex problems and generating a positive outcome on people’s lives? At Ferrovial, we are not just a…
Added 6 hours ago
NE
Project Manager, Occupational Hygiene
Nichols Environmental + Engineering
AB · Edmonton, AB
- Full-time
Must have ROH or ROHT (Registered Occupational Hygiene Technologist) certification or a CRST (Canadian Registered Safety Technician) certification;
Added 6 hours ago
AI
Technical International Sales & European Business Development Manager/ Accounting Clerk/ Accounting Technician / Accounting Associate / or Controller / Accountantspector
Airpura Industries Inc
Laval, QC
- Full-time
Distribution and international business development
Added 6 hours ago
L
Lab Patient Technician - Part Time (Float) - Stratford, ON
LifeLabs
Stratford, ON
- Part-time
…commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity,…
Added 6 hours ago
L
Lab Patient Technician - Part Time (Float) - Ottawa, ON
LifeLabs
Ottawa, ON
- Part-time
…commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity,…
Added 7 hours ago
Quality Assurance Technician
Dr. Oetker / Cameo
London, ON
This is an onsite role based out of our London Facility, working Monday to Friday on rotating shifts
Added 7 hours ago
Lab Technician, AI Systems
Tenstorrent
Toronto, ON
The AI Systems Engineering team is looking for an experienced Lab Technician to support our development activities in our Toronto lab. You will work alongside experienced engineers and…
Added 7 hours ago
UH
Research Technician I
University Health Network
Toronto, ON
- Full-time
The Research Technician I provides support for ongoing research projects by assisting with recombinant protein production, maintaining accurate records, and contributing to laboratory…
Added 7 hours ago
Lab Patient Technician
LifeLabs
Toronto, ON
…commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity,…
Added 7 hours ago
B
Engineering Mechanical Lab Technician
Broadcom
Ottawa, ON
- $48,600 to $78,000 CAD / year
- Full-time
We are seeking a highly organized and hands-on Engineering Mechanical Lab Technician to join our fast-paced product development team. In this role, you will work closely with the…

Indero

Technicien(ne) TI/IT Technician-Montreal MTL

Montreal, QC, Canada

Apply on comeet.com About employer

Applications open in a new tab.

Job details

Posting language: English · French
Posted: Nov 13, 2026

Original job description

English section of this bilingual listing.

The IT Technician I serves as the first point of contact for IT-related support requests and is responsible for providing timely and effective technical assistance to employees. The IT Technician I supports endpoint devices, user accounts, Microsoft 365 services, printers and workplace technology while ensuring excellent customer service and adherence to IT standards, security requirements, and company policies.

RESPONSIBILITIES

More specifically, the IT Technician I must:

End User Support

Provide first-line technical support to employees locally and remotely.
Respond to, troubleshoot, and resolve incidents and service requests within established SLAs.
Escalate unresolved issues to Level 2 or Level 3 support teams when required.
Assist users with hardware, software, mobile devices, peripherals, and collaboration tools.

Endpoint Deployment & Management

Configure, deploy, and support laptops, desktops, and peripherals.
Install and maintain operating systems, drivers, and approved software.
Support device enrollment and compliance processes using Microsoft Intune and Autopilot.
Perform hardware replacement and lifecycle activities.

Identity & Access Administration

Create, modify, and deactivate user accounts.
Support Microsoft 365, Active Directory, Entra ID, mailboxes, and shared resources.
Assist with password resets, MFA enrollment, and access-related requests.

Asset & Inventory Management

Asset & Inventory Management
oting procedures and recurring issues.
Identify opportunities for automation and process improvement. Existing internal job descriptions explicitly reference maintaining documentation and promoting automation/optimization Security & Compliance
Follow IT security policies and procedures.
Ensure company devices comply with security standards.
Report security incidents or suspicious activities.
Support compliance initiatives related to regulated environments and company quality systems.

Employee may be assigned to other responsibilities that do not pertain to their former description, if they have the required experience, are qualified and/or have received adequate training.

Requirements

Education

Diploma (DEC/AEC) in Computer Science, Information Technology, or a related discipline.
Equivalent combination of education and experience may be considered

Experience

0–2 years of experience in a Help Desk, IT Support, or Technical Support role.
Internship or co-op experience is considered an asset.

Technical Skills

Windows 11 and Microsoft 365 administration.
Basic knowledge of:
Microsoft Entra ID (Azure AD)
Active Directory
Microsoft Intune
Exchange Online
Teams
SharePoint Online
Printer and peripheral support
Networking fundamentals (DNS, DHCP, VPN, TCP/IP)

Soft Skills

Strong customer service orientation.
Excellent communication and interpersonal skills.
Strong troubleshooting and analytical abilities.
Detail-oriented and organized.
Ability to prioritize multiple requests.
Self-motivated and eager to learn.
Bilingualism (French and English) is required
Good knowledge of good clinical practices, and applicable Health Canada and Food and Drug Administration (FDA) regulations/guidelines is an asset.

Our company

OUR COMPANY

The work environment

At Indero, you will work with brilliant and driven colleagues. Our values are collaboration, innovation, reliability and responsiveness. We offer a stimulating work environment and attractive advancement opportunities.

In this position, you will be eligible for the following perks:

Flexible work schedule
Permanent full-time position
Company benefits package
Ongoing learning and development

About Indero

Formerly known as Innovaderm, Indero is a world-renowned expert and clinical research leader in dermatology. We have more than two decades of experience serving a broad range of indications, patient populations, administration routes, and drug classes, and a global footprint.

Indero is a dual-focus CRO for dermatology and rheumatology, with 25+ years’ experience in clinical research and trial delivery. Our full-service approach – which includes everything from protocol design and patient recruitment to trial monitoring and biometrics – provides biotech and pharmaceutical sponsors with the rigorous scientific foundation and tailored expertise their studies need to reach the finish line efficiently and effectively. With capabilities in North America, Europe, Asia Pacific and Latin America; vast, continuously growing relationships with investigators and patients; and a dedicated research clinic through which we design and execute our own studies, Indero is the ideal CRO partner for clinical needs at global scale..

Indero is committed to providing equitable treatment and equal opportunity to all individuals. As such, Indero will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request.

Indero only accepts applicants who can legally work in Carada.

Read the full bilingual original

RESPONSIBILITIES

More specifically, the IT Technician I must:

End User Support

Provide first-line technical support to employees locally and remotely.
Respond to, troubleshoot, and resolve incidents and service requests within established SLAs.
Escalate unresolved issues to Level 2 or Level 3 support teams when required.
Assist users with hardware, software, mobile devices, peripherals, and collaboration tools.

Endpoint Deployment & Management

Configure, deploy, and support laptops, desktops, and peripherals.
Install and maintain operating systems, drivers, and approved software.
Support device enrollment and compliance processes using Microsoft Intune and Autopilot.
Perform hardware replacement and lifecycle activities.

Identity & Access Administration

Create, modify, and deactivate user accounts.
Support Microsoft 365, Active Directory, Entra ID, mailboxes, and shared resources.
Assist with password resets, MFA enrollment, and access-related requests.

Asset & Inventory Management

Asset & Inventory Management
oting procedures and recurring issues.
Identify opportunities for automation and process improvement. Existing internal job descriptions explicitly reference maintaining documentation and promoting automation/optimization Security & Compliance
Follow IT security policies and procedures.
Ensure company devices comply with security standards.
Report security incidents or suspicious activities.
Support compliance initiatives related to regulated environments and company quality systems.

Employee may be assigned to other responsibilities that do not pertain to their former description, if they have the required experience, are qualified and/or have received adequate training.

Requirements

Education

Diploma (DEC/AEC) in Computer Science, Information Technology, or a related discipline.
Equivalent combination of education and experience may be considered

Experience

0–2 years of experience in a Help Desk, IT Support, or Technical Support role.
Internship or co-op experience is considered an asset.

Technical Skills

Windows 11 and Microsoft 365 administration.
Basic knowledge of:
Microsoft Entra ID (Azure AD)
Active Directory
Microsoft Intune
Exchange Online
Teams
SharePoint Online
Printer and peripheral support
Networking fundamentals (DNS, DHCP, VPN, TCP/IP)

Soft Skills

Strong customer service orientation.
Excellent communication and interpersonal skills.
Strong troubleshooting and analytical abilities.
Detail-oriented and organized.
Ability to prioritize multiple requests.
Self-motivated and eager to learn.
Bilingualism (French and English) is required
Good knowledge of good clinical practices, and applicable Health Canada and Food and Drug Administration (FDA) regulations/guidelines is an asset.

Our company

OUR COMPANY

The work environment

In this position, you will be eligible for the following perks:

Flexible work schedule
Permanent full-time position
Company benefits package
Ongoing learning and development

About Indero

Indero only accepts applicants who can legally work in Carada.

Description de poste

Le ou la Technicien(ne) TI I agit comme premier point de contact pour les demandes de soutien liées aux technologies de l'information et est responsable de fournir une assistance technique rapide et efficace aux employés. Cette personne assure le soutien des postes de travail, des comptes utilisateurs, des services Microsoft 365, des imprimantes et des technologies en milieu de travail, tout en offrant un excellent service à la clientèle et en veillant au respect des normes TI, des exigences de sécurité et des politiques de l'entreprise.

RESPONSABILITÉS

Plus précisément, le ou la Technicien(ne) TI I doit :

Soutien aux utilisateurs finaux

Fournir un soutien technique de première ligne aux employés, sur place et à distance.
Répondre aux incidents et aux demandes de service, en effectuer le dépannage et les résoudre dans le respect des accords de niveau de service (SLA) établis.
Acheminer les problèmes non résolus aux équipes de soutien de niveau 2 ou 3 lorsque requis.
Assister les utilisateurs concernant le matériel informatique, les logiciels, les appareils mobiles, les périphériques et les outils de collaboration.

Déploiement et gestion des postes de travail

Configurer, déployer et assurer le soutien des ordinateurs portables, des postes de travail et des périphériques.
Installer et maintenir les systèmes d'exploitation, les pilotes et les logiciels approuvés.
Soutenir les processus d'inscription et de conformité des appareils à l'aide de Microsoft Intune et Autopilot.
Effectuer les remplacements de matériel et gérer les activités liées au cycle de vie des équipements.

Gestion des identités et des accès

Créer, modifier et désactiver les comptes utilisateurs.
Assurer le soutien des services Microsoft 365, d'Active Directory, d'Entra ID, des boîtes aux lettres et des ressources partagées.
Aider à la réinitialisation des mots de passe, à l'inscription à l'authentification multi facteur (MFA) et aux demandes liées aux accès.

Gestion des actifs et de l'inventaire

Maintenir un inventaire précis du matériel informatique et des actifs TI.
Documenter les procédures, les incidents récurrents et les solutions.
Identifier des occasions d'automatisation et d'amélioration des processus afin d'accroître l'efficacité opérationnelle.

Sécurité et conformité

Respecter les politiques et procédures de sécurité informatique.
Veiller à ce que les appareils de l'entreprise soient conformes aux normes de sécurité établies.
Signaler tout incident de sécurité ou toute activité suspecte.
Soutenir les initiatives de conformité liées aux environnements réglementés et aux systèmes qualité de l'entreprise.

L'employé(e) peut se voir confier d'autres responsabilités ne figurant pas dans la présente description de poste, à condition de posséder l'expérience requise, les qualifications nécessaires ou d'avoir reçu une formation adéquate.

Profil recherché

Formation

Diplôme d’études collégiales (DEC/AEC) en informatique, technologies de l’information ou dans une discipline connexe.
Une combinaison équivalente de formation et d’expérience pourra être considérée.

Expérience

De 0 à 2 ans d’expérience dans un rôle de centre de services (Help Desk), de soutien informatique ou de soutien technique.
Une expérience de stage ou de programme coopératif (co-op) constitue un atout.

Compétences techniques

Administration de Windows 11 et de Microsoft 365.
Connaissances de base des technologies suivantes :
Microsoft Entra ID (Azure AD)
Active Directory
Microsoft Intune
Exchange Online
Microsoft Teams
SharePoint Online
Soutien aux imprimantes et aux périphériques
Notions fondamentales en réseautique (DNS, DHCP, VPN, TCP/IP)

Compétences comportementales

Forte orientation vers le service à la clientèle.
Excellentes aptitudes en communication et en relations interpersonnelles.
Solides capacités d’analyse et de résolution de problèmes.
Souci du détail et sens de l’organisation.
Capacité à gérer les priorités et à traiter plusieurs demandes simultanément.
Autonomie et volonté d’apprendre.
Bilinguisme français et anglais requis.
Bonne connaissance des bonnes pratiques cliniques (BPC/GCP) ainsi que des règlements et lignes directrices applicables de Santé Canada et de la Food and Drug Administration (FDA), un atout.

Notre entreprise

L’environnement de travail

Chez Indero, vous travaillerez avec des collaborateurs compétents et dynamiques. Nos valeurs sont la collaboration, l’innovation, la fiabilité et la réactivité. Nous offrons un environnement de travail stimulant et des possibilités d’avancement intéressantes.

Dans ce role, vous bénéficierez des avantages suivants :

Horaire de travail flexible
Poste permanent à temps plein
Avantages sociaux complets (soins médicaux, soins dentaires, soins de la vue, REER, vacances, jours personnels, clinique médicale virtuelle, rabais sur le transport en commun, activités sociales)
Formation et perfectionnement continu

À propos Indero

Anciennement connue sous le nom d’Innovaderm, Indero est un expert de renommée mondiale et un chef de file en recherche clinique en dermatologie. Nous comptons plus de vingt ans d’expérience couvrant un vaste éventail d’indications, de populations de patients, de voies d’administration et de classes de médicaments, avec une présence à l’échelle mondiale.

Indero est une CRO à double spécialisation en dermatologie et en rhumatologie, cumulant plus de 25 ans d’expérience en recherche clinique et en réalisation d’essais cliniques. Notre approche de services complets - allant de la conception des protocoles et du recrutement des patients à la surveillance des essais et à la biométrie - offre aux promoteurs des secteurs biotechnologique et pharmaceutique la rigueur scientifique et l’expertise sur mesure nécessaires pour mener leurs études à terme de façon efficace et performante. Grâce à nos capacités en Amérique du Nord, en Europe, en Asie‑Pacifique et en Amérique latine, à nos relations étendues et en constante évolution avec les investigateurs et les patients, ainsi qu’à une clinique de recherche dédiée où nous concevons et réalisons nos propres études, Indero est le partenaire CRO idéal pour répondre à des besoins cliniques à l’échelle mondiale.

Indero s’engage à offrir un traitement équitable et l’égalité des chances à toutes les personnes. À ce titre, Indero offre, sur demande, des mesures d’adaptation aux candidats en situation de handicap tout au long du processus de recrutement et de sélection.

Indero accepte uniquement les candidats pouvant légalement travailler au Canada.

Le genre masculin est utilisé sans discrimination et dans le seul but d'alléger le texte.

Apply on comeet.com About employer

More about this job

Responsibilities

The IT Technician serves as the first point of contact for technical support, resolving incidents and service requests for employees. They are also responsible for endpoint deployment, identity management, and maintaining IT security and compliance standards.

Requirements

Candidates must hold a diploma (DEC/AEC) in Computer Science or a related field and possess 0-2 years of experience in IT support. Proficiency in Windows 11, Microsoft 365, and basic networking fundamentals is required, along with bilingualism in French and English.

Skills

Windows 11
Microsoft 365
Microsoft Entra ID
Active Directory
Microsoft Intune
Exchange Online
Microsoft Teams
SharePoint Online
Printer support
Networking fundamentals
DNS
DHCP
VPN
TCP/IP
Customer service
Troubleshooting

Benefits

Flexible work schedule
Medical insurance
Dental insurance
Vision care
RRSP
Paid vacation
Personal days
Virtual medical clinic
Public transit discount
Social activities
Ongoing learning and development

Visa sponsorship

Not detected in the job text

Keywords

IT Technician
Help Desk
Technical Support
Windows 11
Microsoft 365
Microsoft Intune
Autopilot
Active Directory
Entra ID
Exchange Online
Teams
SharePoint
Networking
DNS
DHCP
VPN
TCP/IP
Hardware deployment
Identity management
Asset management
Security compliance
Clinical research
Dermatology
Rheumatology
Health Canada
FDA regulations
GCP
Automation
Troubleshooting
Customer service

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Work requirements

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